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January 2024 by Tammy K.
Went to this location because my Ray-bans needed to be repaired. Shoutout to Erick for his great customer service, he fixed and cleaned my glasses. He was very patient, and knowledgeable great job I've been to other locations and not everyone knows how to fix sunglasses. Erick knew exactly what he was doing.
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January 2024 by Ashley C.
I brought in my wire-framed Ray Bans that my friend sat on. My friend attempted to bend it back, but it was still funky and wonky. I stepped in to the store to see if it could be professionally fixed, and Emanuel perfected it in what seemed like 5 min. He knew what he was doing and was so cool about it, even though I felt bad because he fixed it at no charge:) I appreciated the comfortable customer service, thanks again Emanuel!
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September 2023 by Jennymarie Jost
Thank you so much everyone who works at this location. Special thanks to Makena for her amazing customer service today and helping me find the best sunglasses for me! Will definitely be back to work with you again in the future!
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August 2023 by Jenny A.
Came in today because I couldn't find my sunglasses before leaving on a long trip and my husband said he'd buy me a new pair **because Murphy's law get a new pair and the old ones will turn up**. Anyway, when we got there everyone was very friendly and ready to help. Even got a few compliments on my T-Shirt. Just wanted to say thank you so much everyone who works at this location. Special thanks to Makena for her amazing customer service today and helping me find the best sunglasses for me! Will definitely be back to work with you again in the future!I'd give you 10 stars if I could!
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August 2023 by Marisol V.
So I finally made it to the store, being hopeful they could fix my glasses that my bad Husband bought me a few months ago. They accidentally fell off my shirt as I bend down to tie my shoes. As they fell, a small kid had just walked by stepping on them. My heart broke. Luckily no damage to the lens but damaged to the left- side-leg. I tried fixing it. Was so disappointed. I will never put my glasses on my shirt !! Luckily, Emmanuel was able to fix them ( I was hopeful), and grateful for his help!!. He fixed them like "New"!!. I ended up buying another pair that I loved. Also thank you Alissandra whom rang me up, and very helpful. Very professional, and pleasant. Thank you
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July 2023 by Jose Hernandez
Great customer service.Thank you,
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July 2023 by Chase J.
Just stopped into the store to look at the selection and see if I could fix my 10+ year old Wayfers. Irene and Mercedes were committed to fixing my Ray Bans, we spent half an hour trying to fix them as if they were brand new. The glasses were very abused, they were blown up on me in Afghanistan. Been to countless wildland fires around the nation. Thanks to Irene and Mercedes they'll last me a little longer. These 2 managed the store helped countless customers coming in and trained 2 new hires, and received shipping all while fixing my wayfers. Talk about multi tasking. I don't buy glasses from anywhere other than Sunglasses but and after today's interaction they'll be getting all of my business and referrals.
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July 2023 by M.A. Elmihi
Good discounted sunglasses collection. Staff are fantastic and super helpful.
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May 2023 by Dean L.
Ali, one of the reps there made my experience great. I didn't buy anything and she helped me repair my glasses. She was extremely welcoming, acknowledged me and well informed. It's hard to come by people who provide customer service the way she did. I'll be back to shop with her!
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May 2023 by Lizeth O.
On 4/25 I bought a pair of raybans at the downtown Disney store & two days later the hinge popped off so on 4/27 I went to the location at the block it said online they open at 10 I got there at 10:20 to find the door locked with a sign that says will be back in 10 mins after waiting a guy finally came out & from the beginning he just said he couldn't do anything for me & if i bought them at downtown Disney I should go back there to get them fixed since that is where I bought them. Very poor customer service!!!
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April 2023 by Erik F.
The staff were also incredibly helpful and knowledgeable. They took the time to ask about my needs and preferences, and then recommended a few different styles that they thought would be a good fit for me. They were patient and didn't rush me, even though I took a while to make a decision. I finally decided to go with the Ray Ban Clubmasters for my Catalina trip, was also worth getting the accident prevention.Once I had picked out a pair, the staff helped me with the fitting and adjustments, to make sure that the sunglasses were comfortable and secure. I really appreciated the attention to detail and the focus on customer satisfaction.
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February 2023 by Hector Elizalde
Alissandra from sunglass hut in Orange (store #5313) was very attentive and patient. We walked in just wanting to try on styles and we ended up walking out with 3 pairs of sunglasses! She caught on to our styles very quickly and showed us multiple glasses that weren’t even on the floor yet. She was very patient, especially when I couldn’t make up my mind between a few lens frames. She noticed a pair we wanted to purchase had some scratches on the lens and was able to order a new pair online for us. Her bubbly personality made us feel very welcomed and we now have a go-to place for our future sunglass needs.
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January 2023 by Tasha Gibbs
I feel I’ve always gotten racist vibes from this place. A greeter stands at the door but picks & chooses who they want to greet. Finally when whom decides they want to assist you the energy comes off like they’re mad about something. Customer service sucks!! I”ll stay with Cerrittos & Lakewood retail stores & be sure to tell my peers do not support this store due to my experiences.
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December 2022 by Ruby Corona
Very clean store and nice helpful employee makes you feel welcome loved my experience
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December 2022 by Jose Marquez
I used to go to this location, last time I purchased 2 pairs of glasses for my sister and myself and spent a good amount, my aviators have an issue on the right side lense, when I called Manny answered the phone and called my name out loud saying I was his cousin because of my last name and said to bring my glasses so he could take a look and help me out, when I got there and he realized I wasn't his cousin he said that I dropped my glasses on a rock and I explained I only use them for driving, he refused to help fix my glasses even when it's a minor issue and I just recently purchased them, I will never go back to this place again I do not recommend it. This place does not hold up to the quality of ray ban, they don't help you, they want to save $50 dollars rather than having a great customer service. They're bringing the brand name of ray ban down.
