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December 2023 by Harry L
I made an online reservation, that U-Haul place didn't have the truck, so the res was transferred here. I went by twice, no one there. No one returned my calls on the recording. I couldn't take a chance on not having a truck for the weekend move, so I went to the U-Haul on N. Tustin in Orange, they took care of me smooth and easy, like night and day!!!!
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November 2023 by Rick Stevens
Friendly staff. Smooth transaction, no complaints
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August 2023 by Althea S.
Fast and easy Great customer Service never any problems with truck online system is easy to do and works great
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July 2023 by Nina Dertorossian
I understood that it was going to close at one PM, and I was slightly concerned, as I have never done this before, and there was absolutely no customer service. Now I know what to do for next time, however, when I had an issue It took an extra hour out of my already short time to fix it. Along with that I drove quite literally 21 miles. They charged me for every mile and did not tell me about gas. This could’ve all been fixed. If there was someone there to help and tell me because it was my first time. It is safe to say I will not ever be going to any U-Haul location again if no one is there. There was a service fee for just about everything I did and my $30 truck turned into $150. I feel cheated and I feel un helped. The only reason I took a U-Haul was to pick up $70 worth of appliances from Facebook marketplace, and the rest of my stuff. This was easily one of the worst possible experiences you could have. To improve for next time, instead of adding extra fees in forms of dollies and moving blankets; just be honest and just be direct because now I will literally never come here to this location again. Yes I understand. It was closed; however, who closes at 1pm? It’s a Thursday. it is now a Friday and I wonder why the truck without any moving help costed more than a brand new washer and dryer from facebook market place. I want my money back.
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January 2023 by Kevin B
Great customer service.
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November 2022 by Gay F.
Mark was so helpful. Simple and straightforward transaction. He accepts reservations.
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August 2022 by aaron goldstein
Unbelievably horrible experience here.See the photo of the sign on the door that says "Hello all, sorry for the hours of operation lately, due to family needs"I was suppose to pick up an attachment to a uhaul truck at 1:30pm here.When I arrived there was a sign on the door that said "Hello all, sorry for the hours of operation lately, due to family needs" (if you go to google photos for this location you will see the sign)They closed the location early. They did not call me, email me or try to get in touch with me before closing early.I called the uhaul number, the person picked up, I explained situation and he basically said "You did not show up at 1:30, you did not call to let us know you where running late so we closed the store" - he made it seem it was my fault.Now I was running a few minutes late, but is this how you treat a customer that has a reservation with you, and who the day before confirmed on the phone the reservation?They where also suppose to stay open to 3pm, makes me think right at 1:30 when they did not see me they decided to close up shop.All the guy on the phone said is that they will open tomorrow at 8am and I can pick it up then.Horrible customer serviceTook no responsibilityTried to put the blame on me even though it was clearly their faultIf you are reading this review let me ask you a question:On the sign on the door it says "Hello all, sorry for the hours of operation lately...."What does that mean... "lately..."Makes me think this is not the first time they have decided to close early.Even if I could of picked up the next day at 8am, what makes the guy on the phone so sure they will be open? They closed without notice the day before, it is unreasonable to assume they might show up 1-2 hours late to open up their doors?Do you want this type of experience to happen to you?I would not recommend this U-Haul location to anybody. Steer clear, go somewhere else.
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July 2022 by Cesar U.
Good service. Rented a trailer and the process to pick up and return was quick and easy. Thanks
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June 2022 by Madi Lang-Ree
Great experience here! Has a very friendly, family business kind of vibe. Incredibly kind and helpful to my sister and I and a very smooth, easy, and fast process! Highly recommend for all your moving needs.
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February 2022 by Joe Hernandez
Nobody was there supposed to be opened. No phone answer. Dont recommend this location.
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January 2022 by Bryan A
The visit was nice, the facility had a lot of options to assure your items are well protected. Staff member was helpful & engaging. The only thing of notice was the aquarium was murky and unkempt.
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November 2021 by Heidi D.
This is my go to location for UHaul trucks and trailers! I am a small business owner and often need a trailer to haul my ice cream cart to events. The owner is always helpful and friendly. Pricing is affordable and they always have in stock what I need. In the event that I have to return outside office hours, they have a drop box which is convenient. Yes, I could go to the larger locations but why?? I get personalized service with a smile here. Rated: A+
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August 2021 by Pamela Smith
Excellent service! Will definitely recommend to anyone who'll listen! :)
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August 2021 by Rick S.
Went in today to grab some moving materials. It seems off the beaten path a bit, but if good service is what you desire, I highly recommend!
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October 2020 by The Barber Gamer
Very helpful
