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March 2024 by Penny H.
I have used this location for over 30 years or more. Best Verizon in all of Orange County. I used many others and they were terrible. This location has a history of hiring kind, intelligent customer care representatives. They are my go to store! I had the pleasure of working with Philippe. My IPhone has never worked better. He even taught me how to refresh my many apps. He deserves a huge raise!
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February 2024 by Rick Doherty
Bought new phones, and my wife and I needed some assistance in the purchase. Alfredo was very knowledgeable and helpful in getting everything together for us. He was patient and professional in his handling of our account, and the entire staff is all about customer service.
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February 2024 by Katheryne Ikegami
Only go here if you are okay with feeling disrespected by the associates. julian and jon the "manager" by far the worst people i have ever encountered in my numerous years as a verizon customer. at this point this store should be a metro pcs or boost the way i was treated
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January 2024 by Kat I.
only go here if you are okay with feeling disrespected by the associates. julian and jon the "manager" by far the worst people i have ever encountered in my numerous years as a verizon customer. at this point this store should be a metro pcs or boost the way i was treated
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January 2024 by Roger
If you need exceptional service regarding your Verizon equipment, ask for Oscar (Store Manager). He has the personality, patience and demeanor to resolve any of your problems. He spent over an hour with my wife and I today, resolving all of our many issues and frustration we had endured for the past few months with their service.
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January 2024 by Cowboy L.
I needed to upgrade my old iPhone to a new model. Franklyn was professional and provided great customer service! Phone works as it should and have no issues. There's nothing like a smooth and easy process switching phones. Thanks Franklyn!
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January 2024 by miguel torres
Service is terrible, employs just stood there didn’t want to help me !
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January 2024 by Kyle Strodtbeck
Don’t bother. Coming here and trying to talk to an associate to get help is essentially the same as asking a Kardashian to explain quantum physics — they can’t. This place in all honesty is where you come to pick up a new device if you have zero questions about the process.
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January 2024 by Eric C.
I got Verizon phone I live few blocks from store my phone will not work without wifi unless I am 3 blocks from home! Garbage !
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December 2023 by Jenny S.
I use need to drop off my old phone and it's taking a long time just for a Verizon worker to take my information and take my old phone back I do not recommend this location South Coast is better
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December 2023 by Jill G.
Disappointing customer service. Although everyone that worked there was very nice and friendly, they weren't available to help. The wait time was almost an hour. There were only about four people in the store and about five employees "working" however, only two of the employees were actually helping people. The other employees were in the back talking with each other while one of them was in the front on his phone texting. I asked the manager if he could just get me the phone I wanted to purchase and he said he had someone in front of me that he was helping, but proceeded to go into the back to talk with the other two employees. They waited the exact 50 minutes they quoted me before someone came to help me, even though they were all standing in the back together doing nothing. I could clearly see them from where I was standing, waiting for someone to help. When the employee finally did come out to help me, he was not engaged. I had to tell him four times What color phone I wanted and multiple times which phone I wanted. He asked me the same questions over and over again. We have a choice where we want to go, and this store is not going to be one of my first choices. I rarely ever post negative reviews. I just really dislike when it does appear that nobody is working but they don't take the time to help you. They definitely need a different system there.
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November 2023 by HongZhang Dai
Came today early,The service is good to understand and kind,thanks for Julian☺️☺️☺️
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November 2023 by Jerry P.
Fast, friendly, and Outstanding! Ordered a 15 Pro Max for my wife, and picked up my iPhone at this location in an hour! They offered a case for the iPhone at discounted price! This has to be the biggest and cleanest Verizon Locations I have ever Been too! I have been with Verizon for about 13 years, and this place stood out amongst other locations. Thank you Aldo for your service!
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November 2023 by Brian D.
I saw online a trade-in deal where you get the new iPhone 15 with a trade in and $10 a month added to your bill so went to my local Verizon store. When getting the phone I noticed the sells rep lied to a customer preventing them from getting phones for their family I felt bad, but stayed out of it. I was told to activate my phone and drop off the old one just stop by and drop it off anytime in the next 30 days. I follow every step. My old phone says transfer complete my new phone is working to my understanding I just need to drop off my old phone as instructed. I walk in today and this kid is flirting with his coworker she's helping a customer and he's jumping in the conversation leaning towards the coworker being inappropriate and tells me to wait. I get upset by this and ask to speak to a manager very calmly I want to explain a customer service rule about how you should greet people coming in something like hi welcome to Verizon well be with you shortly, or welcome in, or hi, or anything but a kid trying to get some nookie from a coworker. He tells me he's the manager with a smile and acts condensing I explain this customer service rule and ask him why my business is less important and we get into an argument he won't help me he just decides to be difficult. He refuses to accept my phone and I explain to him CA has certain laws he's violating he should reconsider and just let me speak to his boss. He refuses and demands to see my ID to turn in the phone. Why would I need an ID to turn in a phone? I wasn't buying anything or getting or giving money I was told to drop off my phone and the manager wouldn't let me kept provoking me and point his fingers in my face aggressively. This to me was a physical threat he wanted to upset me he kept getting in my personal space. I kept backing down asking to speak to someone else. I show him my ID, and he says the phone needs to be fully charged. He wants me to wait will it charges. No one said anything about it being fully charged it was at 80% he wanted me to wait there for however long it took for 100% charge and I said no i did my part this is unlawful at this point I need to speak to someone else. He again refused demanding I was needing to cool off and come back later I told him no the deal was to turn in the phone and go. He puffs his chest to me and says that's not how this is going to work bud and I saw yes it is or your getting your store owner into a lawsuit. He says because I mentioned a lawsuit this conversation was over and tries to give me back my phone. Says he will charge me the full price of the iPhone 15 if I leave and at this point I'm too mad to deal with him so figure the best thing to de-escalate the situation is to be on camera dropping off the phone then leave. I call corporate and am told nothing this manager was doing reflects Verizon policy they apologize for his actions and set up an investigation. I've been with Verizon for 22 years and have never met such a pathetic ego-crazed kid. They say if he tries anything illegal their team will deal with it because I'm pretty sure he just threw my phone away and intends to charge me full price in which case this 100% will be a lawsuit. California government code 175000 was established to limit managers like this from false advertisement and from thinking they can behave this way if I find out anything other than this manager finished the order there could be a 6 month prison sentence attached to this for the person who's name is on the business. I strongly suggest you monitor your management closer because his actions today might be a legal concern for you. If not from me, someone else. Not to mention flirting with coworkers below you is an HR concern it's tacky and unprofessional. A manager shouldn't be hitting on employees. She was helping that guy he was fine he didn't actually have anything to say I listened and when he finished up flirting his attitude towards me was unacceptable I will not be returning to this store. Nor should anyo
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October 2023 by Roberta Jones
Went for some general help for me.Luke was the Verizon tech that helped Thank you much.
