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December 2023 by Teresa R.
Just drove home a new Ford Mach-E and it was an incredibly quick and easy process! Took just over half an hour to sign documents, set up my Ford pass app, and familiarize myself with the car before heading home. Would highly recommend buying your car through Hugo and Andy. Really love the car!
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December 2023 by Kellie B.
Make sure to stop by and see Jim for your next lease. And Giovani in Finance is great! Very friendly & professional.
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December 2023 by F D.
I was at Villa Ford today and, from the porter, to the service representatives, to the cashier, and to the car washer, every single person was accommodating and polite. The entire team was wonderful. Plus they will now pick-up and drop-off your car (without charge). All you have to do is give them a call and schedule the pick-up.
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November 2023 by H N.
If I could give less than 1 star, I would. We have had our Ford vehicles serviced there for years. Recently the service department has been extremely sub-par. They do not take care of issues brought to their attention and if you make an appointment for certain things to be fixed or recall issues to be handled, don't count on them taking care of those issues. I hate taking our vehicles there, but they are the closest. We need to look elsewhere for our car care.
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November 2023 by Patch M.
Just purchased my first EV. I was not convinced on getting a Tesla or Mach-E. many of my co-workers have EV. My husband had been dealing with Andrew Romano from Villa Ford of Orange online. After driving and talking to Andrew, I decided to go with Mach-E. From the start to the end everything went more than expected. From Andrew, to manger and Geo Castaneda. They work with you to give you want you want. I would recommend Andrew and his team to anyone. A very satisfied customer. Liz and Edwin
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November 2023 by Sean M.
Having since leaving my previous review, the quality of service has rapidly declined. Truck was in again for Cam phaser issue repair within 20k miles of previous repair. Had my truck for 29 days, failed to complete one of the service items but yet charged me for it. Charged me for a rental vehicle while they sat on my truck for 26 of the 29 days waiting "in line" for the repairs. Absolutely appalled by the customer service, especially by their service manager who had the audacity to say that the customer doesn't matter. Putting this in perspective, after this experience, it has caused me to rethink the purchase of another Ford product. If I ran my business like this place, I would be out of business. I will do everything to avoid this dealership for all future business and would suggest you do the same!
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October 2023 by Brian L.
Great experience, no hassle purchase today with the team here at Villa Ford. Our salesman Sheik was very accommodating and the whole transaction was seamless. I've owned over 160 vehicles, and had good and bad experiences, but I have to say today was a good one!
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October 2023 by antonio cabrera
Awesome service
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October 2023 by David T.
Just want to give kudos here to the service team (Mikayla) at Villa Ford in Tustin for graciously accommodating me & my time in correcting a service recall job on my Ford F150 and even washing it after the work was done. The whole process from start to finish was easy & painless. This was my first time there choosing them based on their prior customer reviews as they did not disappoint. I am comfortable to know that I have a Ford dealership that I can begin taking my F150 for required service and know I will receive great service. Thank you Villa Ford Service Team!
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September 2023 by Shaya B.
My dad came to this dealer and bought his dream car. One and a half weeks later my dad passed away, and when we came to Ford explaining how we can't bear to see it everyday and need to get rid of this car my late father loved, and they're final offer was to cost my mom 15 grand. This has made my family's transition incredibly hard and I would not recommend ford or buy a Ford ever again.
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February 2023 by Guy B.
I can't say enough nice things about the quality and convenience of the mobile service Villa Ford of Orange offers to Ford customers. We made an appointment for an oil change, tire rotation, and multi-point inspection and within a few days, their fully stocked truck dropped by to take care of it all.Marcus was the service tech and he was great. He explained what he was going to do, listened to our only concern, and got to work. He was courteous, got the job done as quick as he could, and was great explaining the results when he was done in a simple and clear manner.The ability to take care of simple jobs like this without needing to spend hours at the dealership is wonderful. Kudos to Villa Ford for offering it and for staffing it with people like Marcus and Adrie (the mobile service advisor) who really care for their customers.Were we happy when we bought our F150 at Villa Ford? Yes. Are we very happy we have our service done there as well? Absolutely!! (This is not the first service done here - including warranty - and we've never been disappointed.)Sometimes you get lucky with a dealership. And the team at Villa Ford is the best!(And no, we have no friends there and get no perks for this review. It's just sometimes when you're this satisfied with a business, you have to share it.)
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December 2021 by Adrian LastName
Day 11 of my "in stock" item from parts still processing. An ETA or update of some kind would be appreciated. No response from website inquiry and guys on the phone just put me on hold.