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February 2024 by Rebecca M.
I had to revisit Wetzels today (2/8/24) on my lunch break because I was given very dry pretzels when I went yesterday and felt as if they had been in there for an hour. Thankfully, I was greeted by a nice cashier, and when I told her my concerns, she told me it wouldn't be a problem to give her a moment to inform her other coworker (the lady making pretzels) to make sure they were on the same page on what's going on. Then, the lady making pretzels approached me, telling me how sorry she was for the inconvenience. Give her a few minutes. She had a batch of pizza pretzels that were almost ready, and I agreed and said thank you so much. I didn't mind waiting a few extra minutes for a fresh pretzel. I would love for these two ladies to be recognized for their excellent customer service. 10/10 would visit again.
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February 2024 by Iv lom
Greasier ?? than ever, not to mention that my husband's wallet was left there and they didn't give him a reason for anything nor did they ever want to see the cameras and a fucking manager showed up who wasn't there, it seems to me that they themselves They left her, why not want to see the cameras?
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February 2024 by Jeanette Ward
Ok so I have been to a few other locations and never have I received bitz that looked like this. They sure don't look like the website photo either. Is your store lazy and didn't feel like rolling them out and cutting them in their normal standard shape? The were way too big. Not enough cinnamon and sugar. Blah, blah blah and blah. Both the plain and sweet versions looked like a two year old made them. I won't be back. Thank you for ruining what was going to be a great desert.
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January 2024 by Steve O.
Staff: The lady who helped us was nice, not exceptionally nice, but not rude either. Quality: This is the area that was most concerning. We have had the cinnamon bites many times at other locations. Every time we have had this, it has always been tasty, and tasted the same. However, this order was really bad. It was overcooked and had no flavor at all. It seemed like they were thrown in the bag and a tiny amount of cinnamon sprinkled on top. Nothing made its way into the bag. This ended up being a flavorless and disappointing purchase. Value: The price is reasonable if served correctly but this order as mentioned was a really big disappointment so in this way it was a bad deal. Overall: I was disappointed so I will not be back.
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January 2024 by McKenna A.
If I could give 0 stars I would. I bought s'mores pretzel bits and they were completely disgusting. Took pretzel bits and poured chocolate and threw some marshmallows on top. It wasn't even toasted. I went back and expressed displeasure politely. I had taken a few bites but these things were so gross I couldn't my even eat them. I asked if I could just have regular pretzel bites and the cashier working looked at me like I was crazy. I wasn't even rude to them or anything and when I asked for plain pretzel bites the girl was just like 'um no' I spent like $15 on shitty pretzel s'mores barf and threw them in the trash. Plus the bad customer service. No thanks. Wetzel's is going downhill
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December 2023 by Christian K.
Went here today and was disappointed just like many other people. I ordered pretzel bites, cheese dip, and a water. The pretzels tasted a little odd, like they had garlic on them or something. Not horrible, but definitely not the normal flavor. The cheese had pooled oil in it; no idea how that happened. Again, not horrible, but also not ideal. The worst part was that they would not provide a cup of water. I asked, and the counter person said they don't have that. I pointed out to her that the drink dispenser right behind her clearly had a tab that said "water" and they had cups, so they obviously had it. She didn't care and still said no. So I had to buy a bottle water with a partially ripped label (probably the absolute cheapest bottled water they could source). Lastly, there are only napkin dispensers in front of the cashier. Of course they don't give you any automatically, so if you forget, you have to barge in on other customers at the register to get napkins. All in all, this place gets an F. Mediocre food (at best), rude customer service. and stingy.
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December 2023 by Matthew Wilson
The food is good, like any Wetzel location, but the service is lacking. They had no full dogs available and we asked how long until there'd be some ready and we were told 15 minutes. So we let her know we'd just come back in ~15 minutes and order the dogs.Come back roughly 18 minutes later and there's still no dogs. She THEN told me they were made-to-order and we'd have to order and then wait 15 minutes. Wetzel's isn't a sit down restaurant so I am not ordering and then waiting around for my food.Any good location has at least one of each menu item ready to go, even the less popular ones. I think this is the first time I've actually had this at any Wetzel's location before.
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December 2023 by Kim Redmond
I will NEVER EVER EVER go back to this location (which is the one at the Orange Outlets [I hope this is the right location!]!! These pretzels SUCK!! I’m disabled and hard EVER get out, but we had take someone to the airport and on our way back, we decided to stop at the mall and I wanted to get some pretzels for our guests and myself. The line was long and outside the door. I went in and ordered a large order (4 cinnamon surgar pretzels and a large strawberry lemonades). Because the guests were ready to get to my place after traveling so long, we waited to eat the pretzels when we got back to my place, which was a fiften minute drive home. The pretzels were SO DRY AND HARD and the strawberry lemonade tasted like poison, LITERALLY!! I would NOT have EVER guessed that was strawberry ANYTHING!! It had NO.hint of strawberry OR lemonade flavoring; instead, it was the WORST BITTER tasting beverage I have EVER tasted!! The pretzels were all dry and had minimum cinnamon sugar dusting on it!! Those pretzels tasted like they were days old and had been sitting out!! I don’t know if it was because their lines were so backed up and they were rushing to make them, or if I was just so UNlucky enough to get OLD pretzels that didn’t sell the day before or what. I called down there and spoke to the manager on duty (I think he said his name was Marco). He was SO VERY RUDE AND DID NOT CARE WHATSOEVER and pretty much told me “oh well, there is nothing I’m going to do” about it. I live two cities away from that location, and again, I don’t drive or get out much, so I couldn’t drive all the way back down there to complain; all I wanted was my money put back on my debit card, but they refused!! I also called the 1-800 number and to this day, I have not heard ANYTHING from them!! I informed Marco that I’d be reporting him to corporate and he pretty much said “That’s fine!” — so either Marco has some really strong clout with the higher-ups at headqurters because NO ONE bothered to call me back regarding this incident and Marco almost dared me to call corporate; he did not care AT ALL, and I see why now because NOTHING HAPPENED AND NO ONE EVEN BOTHERED TO RETURN MY PHONE CALLS, so I had close to thirty bucks just tossed in the TRASH, LITERALLY!!!!!!! i. AM. SO. MAD!!!! AND. WILL. NEVER. EAT. AT. WETZEL. PRETZEL. AGAIN!! EVER!!!!!!!!! ??? My guests and I HATED it!!!! And I truly hope that Wetzel Pretzel will vet their managers/supervisors better in the future and get some that actually car about making their customers’ experience BETTER!!!!!!!!.
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November 2023 by Christine L.
Boyfriend and I came here Saturday (11/04) at 6ish. We ordered a pizza pretzel bite and a side of the jalapeño cheese dip. Tbh it was good, until we had sharp, painful stomachaches like an hour later. If it was just me who suffered from the stomachache then I'd just strike it up as a coincidence. However, we both encountered severe pain considering we ate the same item and were both completely fine prior to consuming these deathly bites. We're both traumatized from this experience and will no longer be coming back to any of these chains.
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November 2023 by Ace P.
Need to hire better employees, worst customer service. Wouldn't give my free dip when I claimed it in the apps. Gave my sister a hard time for helping me picking up my order as well.
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October 2023 by Jaylie Gasporra
Rude!! Rude !! customer service and ignored our request .Lady was talking so fast I couldn't think straight or think of my order we felt so rushed definitely never going to this location ever again!Thumbs downs!Zero stars!
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October 2023 by Melissa G.
Hey, if you're going to charge almost $30 for 3 items, they should probably be fresh and not burnt to the point of being inedible. The pretzels pictured are the REPLACEMENT for the extra burnt ones I had to ask to for. When I said they were too hard and burnt, I mean it was like eating old taffy. When I returned to ask for a better order of cheese weenies, I wasn't asked if I wanted to wait for fresh ones, or if I wanted a refund. I was asked if I wanted the less expensive option that didn't have cheese. I definitely wanted the cheese ones, that's why I ordered them. When I asked if they were less expensive, the response was "like 30¢ or something". I found the least crispy looking cheese weenies and asked for frosting to go with my cinnamon pretzel bites I got earlier. I was charged full price, $2.10 for the frosting.
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October 2023 by Eswara Tummala
The sevice was very good , I had the salted pretzel with the jalapeno cheese dipping sauce and the sauce was spicy ? which I like. The staff are very friendly here.
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September 2023 by Dung Tran
Smell so good
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September 2023 by Mathew G.
I mean you can never go wrong with Wetzel Pretzel. The food tastes great and is very fast. The downside to this location is parking. Yes there is plenty of parking. However do not expect it to be easy to find near this location. You will need to walk far sometimes just to get a pretzel. Overall this location is very clean and organized very well. I would only visit this location again if I was in the area, but I would not go out of my way due to the parking difficulty.
