-
February 2024 by Marcia V
Staff member was very helpful. When he noticed I was struggling with heavy items at checkout, he came immediately over and helped me move to regular check out.
-
November 2023 by Nadia Yakoob
I would give zero stars to the pharmacy if possible. They are always overwhelmed and make me waste so much time. The message often says they are closed well after their lunch hour is over; they hang up on callers; and they screw up prescriptions. They are terrible. They have a convenient location in downtown Orinda right off the freeway, but the CVS Pharmacy in Moraga is INFINITELY better.
-
October 2023 by Allison Rosengard
Great, helpful employees but VERY understaffed. Usually there are 2 non-pharmacy employees in the entire store and last time I went there was only one. This store is large enough to need at least 5 people at a time.
-
October 2023 by Don Perata
For its size, the store is well stocked. Staff always respectful. Never use motorized checkout. Why put a $17. Hr employee out of a job.
-
April 2023 by Nick W
Refuses to refill prescriptions a few days early despite my two weeks of international travel coming up, during which I will run out of blood pressure medications. Pharmacist argued with my wife about it on attempted pickup two separate times, both times confusing two different medications for me on that are each on different refill schedules. This is the third incident with these people, and I have thus moved my business to a different smaller brand pharmacy elsewhere with no problems from them, and I strongly suggest you do the same. I note many other reviews have similar complaints. Use this pharmacy at your own (potentially serious) risk.
-
March 2023 by Carole H.
Please note that the pharmacy hours are not as stated. Rather, they have instituted an arbitrary lunch hour in which they will close the pharmacy even if you are already in line. Sometimes it's 1-2. Sometimes it's 1:30 until? They are unapologetic about how inconvenienced they are by your patronage.
-
March 2023 by James Marzan
The absolute WORST pharmacy I’ve ever dealt with. The same problems with refills every month. The same rude and unprofessional attitude by the entire pharmacy staff, including the pharmacist. My advice: Avoid CVS in Orinda and go to Rite Aid on the other side of the freeway.
-
December 2022 by Cesar Arturo Castañon Acuña
Karren rocks!She's so helpful
-
November 2022 by No Matter W.
I wish I could give this Pharmacy any number below ZERO. Short on providing full prescription pills 28 or less instead of 30 pills. Customer service with no greeting, not informative just give the prescriptions and leave. Today, the pharmacist and the aid were threatened me why? I receive a quote for a prescribed Medicine which my insurance does not cover. Out of pocket over $90.00. I came in person picked the medicine and sure enough I was charged 1/3 of what I was quoted. No complains after all I paid less however I wanted to understand why? Do I have the right? Yes I do!The pharmacist explained me that she applied a coupon and that is why the paid price was lower. I asked the pharmacist why I was not told yesterday about it and the reduced price after a coupon? My question triggered the aid and she join the conversation. I reply back that I am talking with the pharmacist and not with her.Oh boy a whole story that they ask me to leave at once the store. Why? Harassment! Living over 20 years in Orinda, a customer since Longs were the best of the best and now to call the police on me? Well dear CVS management, pharmacists and aids my time and money worth much more and no thank you for your service!I am going to switch all of my family prescriptions over to a small pharmacy in town and save yourself from contacting me, cause this time it will turn into you harassing me. To the readers please think about if this is a customer service that you would like to receive when it has to do with your health.
-
August 2022 by Mel Bolton
I don’t know who I just spoke with at the pharmacy, but he HUNG UP ON ME. um,Your actual job is customer service and you should be fired. What if this was a life or death situation and you literally hung up on someone. Shame on you, do better.
-
August 2022 by Greg Sunderland
We used to use the small CVS in Moraga, and after switching to this one, the it takes way longer to get prescriptions filled and getting through on the phone takes forever and often results in being hung up on before talking to anyone.
-
May 2022 by Glenn G.
If you want find a really bad pharmacy that doesn't care how much they inconvenience you, this is you place! Bad hours, bad attitudes, and not much inventory.
-
May 2022 by Arvind S.
To the CVS Orinda team working on Saturday 5/7 between 1 pm - 2:30 pm; thank you so much for finding my wallet and storing it. I had cash but more importantly all my identification cards and everything was returned. I had rushed out of the store after purchasing something and my wallet fell out of my jacket. It's amazing to see such integrity and care displayed here. I hope the entire team is recognized for this incredible customer experience - working in the business world, I'd be so damn proud of my team for this kind act!
-
March 2022 by Jennifer L.
The reviews about the pharmacy are spot on. Lack of communication or customer service. They canceled my appointment for a COVID booster twice but didn't tell me. In contrast, the Moraga CVS called to notify me and let me know the reason for my booster appointment being canceled, which I appreciate. When I finally did get my booster shot, I went to Moraga to get it done.
-
March 2022 by Rory Moore
Stay away for sure. So far, the WORST pharmacy I’ve dealt with. They are always out of my meds, have lazy, rude and incompetent pharmacists, and have lost multiple prescriptions. Someone in charge needs to get fired.