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October 2023 by Xingsheng M.
I called to ask for vaccination availability, but the staff was rude. He hung up my phone before I finished twice. Without saying thank you or anything, he just answered my question and hung up immediately.
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September 2023 by Shreya I.
This is for the pharmacy. They're pretentious, rude and incompetent. I've repeatedly seen them turn people away saying they're too busy to help and come back later. If people are coming to a pharmacy they need help, do your job and help them. They should all be fired from what I've seen. They don't want to do anything but be lazy and rude to their customers. I hate that people like them are in a position of power over others. Huge thumbs down.
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August 2023 by Anand P.
Super friendly staff that was very helpful in finding supplies. The store was well organize and maintained. Tons of sales and discounts as well. Parking was also very easy. Be sure to check this spot out for all your over the counter needs
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July 2023 by Gene O.
Orinda Rite Aid: I had a very poor experience returning items, even with receipts. Manager was abrupt, and the employee was a bit flustered.
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December 2022 by Eric D.
Pharmacy Review So the Nigerian Pharmacist, needs to be educated on customer service and probably also organizational skills. I went there with a prescription and he immediately tried pushing me away because he seemed really busy. Gave me a bunch of reasons why I should go elsewhere. He was the only pharmacist on duty, I get it, but have some patience and care for the customers. We're not there to buy Thrifty's Ice Cream, we're there because we are in pain or suffering from health issues. He had the nerve to call me rude, when HE was extremely rude. I told him, I'm not being rude, I'm in pain! I ended up leaving and went to CVS, what a night and day experience. No hassle, friendly and caring people. Another thing to add, my wife recently picked up her meds from the same guy, and he gave her the correct meds, but stapled the wrong receipt to her bag. We were already at home and he calls us telling us we "have" to go back and pick up the proper receipt and give him the receipt we had. LOL, we "have" to go back. We don't "have" to go back no where. Loser with a capital L. Bottomline, this pharmacist is terrible, go to CVS for your meds, but go to Rite-Aid for Ice Cream!
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October 2022 by T M.
Honestly the most lazy, rude, unhelpful pharmacy that could possibly exist. Who do you people think you are exactly? Every bit as purposely nasty as the people who work at the DMV. You should all be ashamed of yourselves.
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September 2022 by Rachel T.
Really terrible pharmacy. So slow. It's not like there's a long line and it takes awhile to get through everybody. Slow as in I've now twice been the only person to be in line and they do nothing to attend to the window for at least 5 minutes. Then they have no apparent protocol for giving vaccines. They acted inconvenienced when I said I was there for the covid vaccine, as though it were unusual to have vaccinations scheduled for that day. I've had an appointment both times and been on time. Really annoying.
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September 2022 by Google user
Sylvester and others behind the counter at the pharmacy recognize and remember me and members of my family. They have been helpful with our specific needs. They are clear spoken, professional and attentive to our questions. I almost never bother with reviews like this.
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June 2022 by Alyna D.
Clerk named Richard had the worst attitude and refused to serve us ice cream despite having an hour before closing. Not to mention, there were no other customers in the store at the time.
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May 2022 by Catherine F.
I just had the WORST experience at this pharmacy. Please read other reviews to see that this is just ONE of many terrible reviews. The employee at the Orinda Rite Aid pharmacy that I was dealing with is named either Salvatore or Sylvester. I had trouble with my local Oakland Rite Aid (they did not have my insulin in stock) and they were trying to transfer my insulin prescription to the Orinda store (who did have it in stock). At this point I had been without insulin for 2 days (because my local Rite Aid didn't figure out that they didn't have it in stock until this afternoon) which is an extremely dangerous situation. Granted I was already very frustrated with Rite Aid however when i called the Orinda store i was unfortunately dealing with the single rudest, unhelpful, arrogant employee that I have had the displeasure of knowing. When I first called and he answered, the call was dropped. I thought he had hung up on me bc the connection was so bad. I called back and asked him why he did that and he denied it. Fine. He told me, aggressively, that the Oakland Rite Aid had NOT transferred my insulin prescription. I told him that I had JUST hung up with them and they told me that they had. At this point he started arguing with me that it's not HIS fault if they don't know what they are doing. etc. I began driving from Oakland to Orinda because all I cared about was getting insulin so that I didn't end up in the hospital tonight with Diabetic Ketoacidosis. I had the Oakland pharmacy on the phone as I walked into the Orinda pharmacy. I was literally prepared to hand my phone to the Orinda guy and watch over them as they straightened out their problem (This was not my problem! And the Oakland pharmacy tech also told me that the Orinda Pharmacy tech she had spoken to had a terrible attitude and was a problem). I approached the Orinda pharmacy and started to explain my problem and this man interrupted me and started lecturing me on how i had accused him of hanging up and that I needed to be grateful that he was helping me. I explained that I needed my insulin and that I was sent to this specific pharmacy because they had it in stock. He again interrupted me to lecture me about "my behavior" (please note that i was trying to discuss my prescription (not his behavior), and he REFUSED to answer any of my medication-related questions (which I think might be his JOB) and continued arguing). I told him that I didn't need a lecture - what I needed was my insulin and he walked away. I followed him to the other counter - asking 3 times "Do you have my prescription and are you filing it?" and he ignored me every time. He was refusing to discuss my medication with me - medication that at this point has become critical. I found (after 30 minutes) the store manager who listened, with no real care about what I, a Rite Aid customer, was telling him. His response was "You offended the pharmacy manager and he fills prescriptions AT HIS DISCRETION." So I asked "Are you telling me that he is refusing to fill my insulin? Are you telling me that I need to go somewhere else to get my insulin?" (i had been dealing with Rite Aid for 4 hours at this point). He said no that Sylvester is prepared to fill it and this it would be ready in 1 hour.This complaint will be filed with the Rite Aid Fraud, Ethics and Compliance Hotline with copies sent to both store managers.
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May 2022 by Jeff Violet
Sylvester and others behind the counter at the pharmacy recognize and remember me and members of my family. They have been helpful with our specific needs. They are clear spoken, professional and attentive to our questions. I almost never bother with reviews like this.
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September 2021 by David P.
This review is for the pharmacy. There are at least two men who answer the phone here. Both are brusque, and borderline surly. I've had one argue with me about a serious error made filling a prescription. Their manner on the phone is uncaring and unprofessional. I have no idea how these people can continue to function as they do in a health care environment.
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January 2021 by Tiffany K.
The pharmacy at the Orinda Rite Aid is a huge disappointment. My dentist sent them a prescription for me to pick up after surgery. I picked it up with no problems. I got home and realized one of the prescriptions was missing. I called them and they said "oh yeah, it's not ready yet". I said "why didn't you tell me that when I was there?" He said "I don't know who you spoke to. It will be ready in 30 minutes". I waited and returned 30 minutes later. The guy at the pharmacy said "weren't you just here" and I explained what happened. He said the pharmacist is at lunch and he can't release the prescription without his approval. He won't be back for another 30 minutes! I'm beyond livid now. They didn't give me my full order the first time, then when I return, they make me wait another 30 minutes. And I can't have it switched to another pharmacy without the pharmacist's approval so I have to wait. I will not return to Rite Aid going forward. I had a previous bad experience but wanted to give them another try and they screwed up worse than the first time.
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January 2020 by Nora W.
I just got of the phone with SLI, he is rude and disrespectful to his customer. I needed to pick up my prescription and the first things he told me was your insurance is not covered. I told him that is not true, and he's starting to get angry at me for letting him know there is a difference between not covered and need pre-authorization. They never call me to let me know this is the case nor did they told me that they fax in the paper for pre-authorized it. They don't know how to communicate with customer.
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November 2019 by T K.
Hands-down the best drugstore in Orinda. I always come here first. With the loyalty program my family usually gets 20 or 30% off of every non pharmacy item in the store, except alcohol. Great selection, great values. Super nice people, especially the manager who is an incredibly nice guy. Highly recommended!