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December 2023 by Will S
Got parts for my classic (old) Frigidaire stove. They took the time to show me everything I needed to install the parts! Will return and probably soon given that I’m cooking on a classic lol.
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September 2023 by Anna J
Top notch experience! I called to order GE Energy Star washer & dryer. The gentleman I spoke to said they had several sets available & quoted me the price. I paid on the spot & he scheduled a delivery within a week. My laundry room is small, so was a tad worried but the 2 young men came early, unpacking the units in the truck, using a dolly to get it around the tight corner & put them in place. They fit! :) They made sure both units worked, gave me the paperwork & were extremely professional. I am SO HAPPY with this purchase & most definitely recommend them.
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August 2023 by Kim D.
I've had an issue with a washing machine that I purchased at A-1 Appliance in Yuba City last year. Once the manager saw my video and pictures of the problem, they agreed to work with me and get me set up with a new machine to make things right. I really appreciate their willingness to get the matter addressed. THANKS A-1 APPLIANCE!!!!
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June 2023 by Joey B.
We've been purchasing from A1 for over 15 years, maybe longer. Employees are kind and accommodating as best they can. Because people seem to prefer govt handouts these days and decide not to WORK any longer, they're struggling finding decent technicians for repairs so repair times are a bit longer these days. That said, James, who has made repairs for me for years now, is a great guy! Overall it's a great business and have expanded to Yuba City and Rocklin! If you can be a bit patient right now, the service is great!
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March 2023 by Lisa M.
Jason was great helping us pick out new appliances, So far we had our cook top installed and the guys were on time and very pleasant.Waiting for our wall oven to be next..Prices were very good and so was customer service..If you need new appliances shop here first..Thanks Jason and a-1 appliance..
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January 2023 by Pete Mcschwagly
Can I leave negative stars? Spend your money somewhere else. They Do not stand behind products and service. Landlords stay away from this company more problems than worth. Orville mentality for sure. Sub par all around. Problems with all items plus delivery and installation. Ladies in office are rude, offer no customer service. Very unprofessional. Slobs. Delivery drives are rude and inconsiderate of your neighbors. Will not clean mess left after delivery. Trash left in street and neighbors yards. Will make so much noise to bother neighbors. Ladies that run office will not care if you call. They seem annoyed when you call to report issues. They will hang up if you complain about service. Man in office is clueless offers no help. Think Ned Flanders. If you want several problems use them. If you want good professional service with no problem go anywhere else. Spend your money locally in your town. Support your neighbors.
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January 2023 by Pete M.
Ladies in office are rude offer no customer service. Very unprofessional. Delivery drives are rude and inconsiderate of your neighbors. Will not clean mess left after delivery. Ladies that run office will not care. Man in office is clueless. If you want problems use them. If you want god service with no problem go anywhere else. Oriville mentality for sure. Sub par all around.
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January 2023 by Scott Williams
A-1 Appliance did an excellent job installing our new dishwasher. Thank you, Scott and Mary Williams. ?
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December 2022 by Mike A.
Well they charge way to much for what they actually do. Will not ever call them again. He was at my house for maybe 5 minutes and did nothing! One because there's no negative stars.
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October 2022 by Bianca Gomez
This stores a joke.My husband went in and I called 2x all for incorrect information.I believe the ladies name is Rhiannon, she has zero customer service skills.I always put costumers service skills last but when it’s combined with wrong information.. NO thank you !!I would rather drive to Chico and get what I need because with this store is ridiculous.Train your employees!!
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October 2022 by Betty Armitage
Very satisfied with the service, personal attention, professionalism, willingness to do whatever it took to make us happy! That’s why my husband and I have been a long time customer of A1 appliances!
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October 2022 by Dan R.
Needed a 5- minute service call to replace a light bulb in the microwave above the stove and was told it would be a week. Wasn't even asked the reason for my request. A robot could have done a better job. Small businesses should be wary and careful who talks to loyal customers especially when the problem could have easily been resolved. I am truly disappointed since we ( my brother and I) have spent several thousand dollars at this business for new appliances and service for the past several years.
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September 2022 by LeWayne Wyman
A-1 appliances is our go to friendly local appliance dealer. Bought our Washer from here. It's been a good washing machine, but 4 years later the pump has gone out, so had to buy a new washing machine today. They had the machine I wanted in stock, so I don't have to wait 2-3 weeks for a shipment from the orange and white box store. Now that I got it home, I'll wait until after 9pm to set it up and wash my clothes. It's hot outside today.
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February 2022 by Janet O.
I ordered a built in microwave/trim kit & a stove top hood (fans/lights) in August 2021. Not a complicated order. Paid a Deposit. Called every month to check on my order. 5 months later- Mid Jan 2022 A-1 said the appliances were in & would be installed next day. Next morn, Installer calls & says he does NOT have ALL items on truck. I call A-1 Appliance & oops...guess they don't have all appliances after-all, & suggest I just set the microwave on my kitchen counter! I did not agree with them. Never heard from them again. They Never returned my Deposit & even billed me for the remainder of the bill! The appliances were Not Delivered or Installed! (Do you think building contractors they may contract with get priority when these appliances arrive at store?) Now my Credit Card people are trying to deal with them! Good Luck if u order from them!
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February 2022 by Michael Bertrams
I've been a customer since I first moved to Oroville 7 years ago, they're Great! All around very happy with A-1 from having my refrigerator repaired to purchasing appliances. I love to support local businesses as opposed to the chains.
