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January 2024 by John OQuinn
very helpful ..... great service
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November 2023 by Alex Xiong
Three tellers and no customers at the window, and still have to wait 15 mins while the tellers talk and laugh.
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October 2023 by Sandi M.
The slowest bank on the planet. Not to mention since the buyout the customer service is aweful. The last 3 years have gotten worse so glad we finally switched banks to tricounties. What a world of difference.
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February 2023 by Jim Workman
Zero stars are too many wost bank in history! Beware and stay clear, very currupt bank that will keep your money from you and get away with it! I would rather trust biden than this bank, he is far more competant than these scammers!
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February 2023 by Jim W.
Is there a way to five zero stars‽ a very currupt bank, Did you know If a person deposits any amount of money in a bank, thwre is not a court that can make that bank give you your money back. Which is what this bank has proved! They have been holding a VERY large inharitence for over 2 years, after 3 trials list they still will not release the money! UnFreakin believable but very true! Pure discrace of our judicial system. F.U. bank of the west manager P.s. all even after admitting that they have made 1.2 million dollars a year from this money, what a slap in the face
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December 2022 by Sean Reyes
How can this national/international bank be short on staff for years? Running the same "higher than expected call volume" for literally years, but making record profits over and over. The most useless bank i've ever used, transferring my money out after they cancelled my personal card, instead of re-issuing a business card, and then wasting 45 minutes of my time setting up a new PIN. Unbelievable.
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September 2022 by Jacqueline Casper
If I could give them ZERO stars I would. Worst customer service experience I’ve had in a long time. I called to ask a couple questions about cashing a bank check for a car loan and Tiffany was so rude and obviously just didn’t want to help. She kept saying there are so many variables and didn’t have enough information to answer my questions. I told her several times I could provide her with all the details and she just wouldn’t listen nor did she care. Needless to say I am working with another bank! No one deserves to be treated the way Tiffany treated me when I called. I don’t know if she just hates her job or just hates answering the phone…or…..??
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August 2022 by Jackie C.
Zero stars! Worst customer service. Tiffany was so rude over the phone and just did not want to help and made it pretty obvious. Not sure why you even answer the phones!? Just read the other reviews, it's not just me! Lol Don't bank here unless you like getting treated like crap.
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December 2021 by Bill bill
Slow! Slow! Slow! Did I mention how slow they are? 5-6 people in line any given time of the day with 1 teller and 1 trainee. The "supervisor " if that's what you want to call it walks around in those annoying heels smiling at everyone but offers zero help, zero help!!! Pain in my ***. Switching banks soon. Dont waste your time
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December 2021 by Dan Harvey
How can a bank be closed this often? I own a business in town and have been with Bank of the West for a long time, but not much longer. They were once known for their wonderful customer service and it is sad to say that is no longer the case.
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October 2021 by Robert Todish
This branch in Oroville has gotten so bad that the hours are 10AM to 4PM. Monday thru Friday. 30 hrs a week. No weekends, no drive thru and half the time the ATM is out of service. We've banked here for years and now are forced to sek a different banking institution.
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October 2021 by Ashley Graybill
Very rude. Needed help and they couldn't explain a situation to me only that they couldn't do it. Made you feel like i was the problem. When a simple explanation was all I needed.
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May 2021 by Christina Daly
Started with B of the W 30 years ago in Auburn , but now the Bank has gone Global , down the tubes . If you bank over the phone , you will wait over a half hour just to talk with a person . If you Bank in Oroville , there will be a line of people to the door , and they CLOSE for lunch ! I'v got to find another Bank because Bank of the West went the way of Bank of America .Rick Daly , Oroville
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May 2021 by Steve Cassel
You suck
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March 2021 by Shaina Almodova
Love my bank ! The ladies are always willing to help !