-
March 2024 by David W.
The place is incompetent. I left with problems I didn't have before going there. Be very careful as these youngsters are not only incompetent but they'll keep adding problems for you to pay for the fix.
-
February 2024 by mr. b
They helped me out with everything I needed and kept me posted on my truck why it was being worked on and gave me a time when it be done and was right on time id recommend big o tires to anyone
-
February 2024 by Buddy Olson
Very friendly and knowledgeable staff
-
February 2024 by Laurie L.
I had been going to Big O when a guy named Mark worked there. The service was great and I had no complaints. Then Mark left and the service was terrible after that. I was walking from my car through the parking lot to go inside the tire shop and and employee was pulling a customers car out of the work station up to the front door I'm assuming for a customer. When he pulled out of the work station in front of me he just flew out fast and carelessly as I was starting to walk across the lot. Then when he stopped in front of the building by the door I had walked up behind the car to go into the building. He put the car in reverse and hit me! I smacked the back of the car with my hand to get his attention. He looks back never gets out of the car to see if I'm okay and never apologized. I told the manager and nothing was ever done. Never got an apology. I have never went back and won't. I've had other issues with them also.
-
February 2024 by Zachary Mulvaney
Do not use them ever!! Horrible service! Just try to rip you off but telling you need things that you don't and didn't mention my warranty actually covering issues and unprofessional not friendly! Rude rip off service!!!?
-
February 2024 by Bill Cowan
Well run shop. Helpful and knowledgeable staff. Fair pricing.
-
February 2024 by tim miller
Professional service techs and work was performed on time and great price
-
November 2023 by Eugene B.
Bought 4 heavy duty tires for van a month ago. Had flat today called AAA. Drive to Big O and they fixed and reinstalled for free ! Great job guys !
-
October 2023 by Amy Vang
Super awesome crew of folks who work here. I brought in a small, difficult tire that needed the tube put in and they did it for me free of charge. Will definitely do my business with them in the future. Thanks again, guys.
-
October 2023 by Alicia Chambers
Excellent customer service and service on my vehicle!! New struts, shocks, brakes, and alignment. My car feels brand new! Thank you Daniel and Michael for your expertise and professionalism! You are all very appreciated and thank you to the great service technicians!! You are so valued and I would give you 10 stars!!
-
September 2023 by roguemom530
My experience at Big O tires was very good. The store was clean, and they were very helpful and nice to work with. They kept me updated on the status of my car, and was very accommodating. I would like to give a shout out to Daniel, as he was very nice to me!
-
September 2023 by Justin Brashears
About a month ago, I brought in my company vehicle, 2020 Ford Transit, for some routine maintenance to have the tires rotated, check alignment, and to service the brakes. The guys were friendly and got right on it. Immediately upon driving the vehicle home after the were done, I could tell something wasn’t the same. It was making weird noises coming from the suspension, and it felt like it was worse than when I brought it in. 2 days later I went back to have them take a look at it, and took one of them for a ride to hear the noises it was making. They put it on the lift and said everything looks fine, that it’s probably the new brakes wearing in. Okay, well that’s a first for me in all the vehicles I have owned, but I gave them the benefit of the doubt and agreed to see how it goes. Well, I’m here to tell you, it has not gotten better. It’s gotten progressively worse. And the reason I’m giving a review is because they charged my company $1,800 for what they did. Part of that total, they charged $100 to rotate the tires. I thought that would be considered part of servicing the brakes. To remove and replace your tires. But, apparently they charge $100 to roll the front tires to the rear and the rear tires to the front. I would understand if I only needed to tires rotated to charge me. But anyways, I’ll be there Saturday morning to see if they can correct whatever they did. Hopefully I can upgrade this review afterwards.
-
September 2023 by Susan Amos
Thank you thank you thank you Michael for the excellent customer service today. I really appreciate how patient you were while trying to explain what was happening with my car, in a way that I finally understood. We will definitely come back for our next set of tires.
-
September 2023 by Deborah Pierson
Mike was fantastic. Very helpful. I was towed in last minute after speaking with Mike on the phone. Entire experience was great. Would recommend them in a heart beat.
-
August 2023 by James Jenkins
We had an appointment the other day after lunch, arrived a few minutes early and the check in guy asks us if we're dropping it off? No we'll wait, it's just an alignment. He informs us they're backed up an it will be 3 HRS???, a complete waste of an afternoon and a trip into town
