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October 2023 by Brandon Brooks
I have to say, sometimes I try to take my vehicle other places, but it always seems to be a headache, and I end back up at Dirks Automotive in Transmission. Honestly, I do pay a slight bit more, but they let me use a loaner vehicle, the job is always done perfect and I can really trust them. I’d rather pay the little extra money. I know the jobs done right and no the facility Has my back, then to be playing head games with these other auto shops.Service: General repairs & maintenance
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October 2023 by Pete Bauer
This is a great shop. Solid, reliable, trustworthy, competent, friendly. I took them a really challenging problem that I fought with for over two years. The crew was able to troubleshoot and ultimately fix the truck. It's finally fun to drive!! Thanks guys!!
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October 2023 by George M.
I felt treated fairly and honestly. Work was done promptly. One issue is they are super busy. So a routine or not emergency situation they might have to schedule you out ahead. Also it's Oroville, so parts might take longer to get. All completely understandable.
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October 2023 by Scott S.
Great repair shop! I was referred by someone. I thought my transmission was having issues because I heard a grinding noise but ended up being an exhaust leak that was fixed right away now I have no issues. Thank you dirks automotive !!
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September 2023 by David H.
Dirks is pretty thorough on inspecting your vehicle. Will get back to you promptly and tell you the issues they see and you're having a break in each individual problem down and give you a price of what it's going to cost if you want it done. All this is due via Internet so you can do with some work lol thank you for your hard work.
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August 2023 by Larry Schack
Outstanding customer service and top notch work. - Rebuilt a transmission on a Jeep Rubicon. Runs great! Super friendly and professional. Fair pricing. Highly recommend.Service: Transmission
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August 2023 by Quinten Miskimen
Went to dirks to get my manual Tacoma inspected and get a quote for a possible clutch replacement. They did an awesome job with customer service and after testing and inspecting shortly they told me it was in great condition, waved the inspection fee and gave me a copy of what the job will cost when needed. Great local service and professionalism.Service: Transmission
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August 2023 by Marie Hunter
Very helpful, explained all my questions, worked to give me best value, and finished the job in a timely manner. Explained it may take longer to get parts, but part came quickly and they finished the job early. Very happy!Service: Transmission
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August 2023 by Buddy H.
They've have worked on many of our vehicles and always deliver early. Thank you!I have brought multiple trucks in here for work and always leave happy with the results.
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July 2023 by Jb Benet
Very professional. Good work. Had a transmission failure on the highway with my van. They were able to get me in when everybody else was full. My van runs great. Thank you to the mechanics who did the great work and thank you to Omar who was always in contact and keeping me updated.Services: Transmission
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July 2023 by Kristin Meadows-Wurner
Fast, courteous, friendly! From the time I called for an appointment to the time I picked my car up I was kept informed every step of the way. They went above and beyond looking for price that fit into my budget. I will definitely be returning for future car needs!Service: Auto engine diagnostic
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July 2023 by Chris Edington
They were amazing. They had the opportunity to get right on it and fixed my truck up right away and did an amazing job at an amazing price. Very informative and honest. Great job Dirks. Really appreciate your help!!Service: Electrical repair
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July 2023 by Robert G.
While it is true Dirks was a great place for repairs it is not after the original owners retired. Drew is a good mechanic but that leaves everyone else. I brought our Jeep in because my daughter said it kept overheating. I wanted the thermostat and water pump replaced, they took a look the Jeep and said nothing was wrong. My daughter went to school the next day and the top radiator hose blew. I replaced took it to Dirks and they said again that they could not find anything wrong with it. The hose blew again, I took it back to Dirks and they replaced the radiator hose and thermostat and told me that should be it. It overheated again and we brought it in and they said it needed a water pump replacement and now a new radiator. Meanwhile during the water pump or radiator replacement they bent the hood latch so the hood does not close like it did before, somehow the piece of plastic that holds the hood light is broken and dangling from the inside of my hood and suddenly I have an oil leak. There was no break on the price of the repair despite their misdiagnosis of the problem 4 times.I was a loyal customer but that took the cake. They are no wear near the quality of workmanship that they were before and that's really too bad especially in this economy.
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July 2023 by Mylah Thoj
I spend 1700 at this location.Omar told me that he was going to give me 10% if I accept the job. I did accept it since it was the only shop that answered my call when my car broke down. I didn't get my 10% they took 84.00 off my bills which was not 10%.Omar was going to charge me 50.00 for labor fee to change oil. I have the oil and the filter. I just need them to change it. But they was still charging me 50.00. Like, this is ridiculous! They do not even do this even at the dealership!Omar says he was going to ask the owner if they can waived the fee for the oil change. But, later he told me he forgot to ask the owner and the owner left already. Which make me feel that he didn't put in the effort to care for me as the customer.I work at a local shop in WI and I know the ins and out of these issues.This was the only thing that disappointed me!Kudos to the technicians that fixe my car! Good job on fixing my car in a efficient time.Service: Wheel alignment
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July 2023 by John Richter
Very knowledgeable staff and offer the finest in customer service. All office staff and technicians that I had contact with were the best and a full understanding of the issues and kept me informed throughout the repair process. Great shop!Services: Transmission
