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November 2023 by Gary B.
I recently purchased a 2023 Toyota RAV4 Prime from Michael Tucker at Oroville Toyota and it was easily the best car-buying experience I've had. The process was extremely smooth and pressure-free, from test-driving the vehicle to making the purchase! I found all the staff to be helpful and down to earth.
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September 2023 by Julia K.
Thank you Spencer Ubbnik for setting us up with an awesome Toyota RAV4 2023! It was been a great time driving it so far! Great service, very well mannered, relaxed atmosphere, and most importantly great price! Thank you so much again for helping me purchase the car of my dreams! Nick name: The Great White :-)
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September 2023 by Shawneese H.
I had a great experience buying my Prius. Michael communicated very well, it was all no hassle, and I would highly recommend this dealership for all your purchases.
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September 2023 by Bryan N.
I recently purchased a 2023 Toyota RAV4 Prime from Oroville Toyota. The experience was far from satisfactory, and I'd like to share my thoughts and concerns regarding the process. My experience may be unique as I am from Idaho, so this was an out-of-state purchase.Firstly, I must acknowledge that the 2023 RAV4 Prime is a highly sought-after vehicle, and I was fortunate that Oroville Toyota had an allocation matching my specifications. However, most of what followed was a series of frustrating experiences.Oroville Toyota has an inflexible policy where they require the car to be picked up within 48 hours of the car arriving at the dealer. The inconvenience of dropping everything and flying down to California at the last minute was impractical and unreasonable. Even just waiting until the following weekend would have been appreciated.Furthermore, Oroville Toyota proposed a rather unconventional workaround to only pay Idaho taxes instead of California taxes. They suggested having a driver transport me and the car to Reno, Nevada, to circumvent driving the vehicle in California. This approach made me uncomfortable, as it seemed to skirt legal boundaries.Initially, they offered the option of shipping the car to me, which was a more favorable alternative. However, just a week later, they abruptly changed their policy, citing a bad experience with another customer. I felt unfairly penalized for someone else's mistake. After a negotiation, they finally agreed to allow me to ship the vehicle if I provided an affidavit of identity signed by a notary, adding more hurdles to the process.When I received the paperwork in the mail, it raised further concerns. The contract appeared to be structured for a credit deal even though I was paying in cash. My attempt to clarify the contract's details over a lengthy phone call with the dealer proved frustrating, as the salesman was unaware of the contract specifics. It was disconcerting to discover that the contract was poorly written and contained clauses that didn't align with a cash deal.Upon the car's arrival at the dealer, my chosen shipping company had an unavoidable truck malfunction that prevented them from meeting Oroville Toyota's rigid 48-hour pickup deadline. Regrettably, the dealer remained unyielding in its stance, forcing me to arrange an intermediary to retrieve the car sooner and place it in a holding lot for the shipping company's eventual pickup. This lack of flexibility was highly inconvenient and added unnecessary stress and cost to an already challenging process.Another disappointment with this experience came when I finally took possession of the car. Not all the accessories promised to me were included. While the sticker on the car indicated the presence of all-weather floor and trunk liners, I only received the trunk liner. This discrepancy occurred because the dealership's detailers had removed the floor mats for vacuuming, and the shipping company arrived for pickup before they could be reinstalled. The dealer should have ensured all components were installed before allowing the car to leave the lot. What compounded the frustration was that the dealer never reached out to me about the missing floor mats, and I had to reach out to them.There were also many other missing port accessories, like crossbars, mudflaps, and paint protecting appliques. It took another two hours of explaining on the phone that what I received was not what I had been promised. The dealer did not believe my claims because their internal system had updated to reflect what Toyota had shipped. The dealer failing to cross-check the received build with the originally promised specifications was negligent because there were two delivery checklists in the glovebox that were entirely blank. This lack of communication and attention to detail was unacceptable. I did eventually get a refund for the missing accessories, and I am now working with my local dealer to get them installed.Lastly, it appeared that my salesperson lacked the authority to make decisions independe
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April 2023 by Tracy B.
I had the best buying experience at Oroville Toyota! I did a little bit online the night before to get pre approved and it only took 1.5 hours at the dealership the next day. I inquired about the car on a Friday. It was coming in on a truck that night. I was able to put a deposit on it right away and it was mine! I picked it up on a Monday and the salesman, Michael, came in on his day off to go over the car with me. He took me to a gas station and filled it up and went over the computer and controls with me. I will definitely recommend this dealers to anyone that is buying a Chevy or Toyota. They made car buying very easy and enjoyable!
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March 2023 by Sarah O.
Literally the smoothest and easiest car buying experience we've ever had! We live out of town but I found the Chevy Blazer I've been wanting on their website. I inquired online and Michael Tucker reached out right away. He took my information and worked out a deal for us that we were more than happy with. It was nice to have it all arranged before we made the trip over. We were in and out of the dealership in about an hour or so! Everyone was so nice and helpful. Thank you Michael! We love our new Blazer!
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February 2023 by Tammy M.
Although this dealership was a few miles from home, I was profoundly impressed and grateful for the superb experience from EVERY team member there. My salesman, Spencer Ubbnik provided me with the best possible customer service. Before I left in my new vehicle, I was made to feel so comfortable and at ease. I live in Merced, California and would gladly travel back to Oroville to do it all again!
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February 2023 by Jon W.
Joel, and his team were great. There was no pressure or force to add products or insurance we did not want. From start to finish it took only 2.5-3 hours to walk in the door pick our 4runner out, trade in our old vehicle, and go through financing in house.
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October 2022 by Pat F.
Purchased a new Highlander from Oroville Toyota recently. The salesmen Michael Tucker and Spencer Ubbink were outstanding. It was a very pleasant experience dealing with Oroville Toyota. Everyone was so helpful...
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September 2022 by Connie Whiting
The staff is courtesy and helpful. With an older car the parts needed were not available and needed to be aftermarket. So they stayed that they were unable to use them to fix the car.
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September 2022 by Rob S.
Great to work with. No dealer add-ons or markups, easy to work with, great communications and they delivered my new car to my house. The delivery drivers were very nice gentlemen and the whole process was painless. I highly recommend them.
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June 2022 by Khamp P.
My husband is still super happy about his new Tundra and Oroville Toyota had the best price for the one he bought. My sales guy was Victor and he was very nice and easy to work with. Financing was a breeze and I would highly recommend this place to my family and friends.
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May 2022 by Wes M.
Have made several visits each time with good results. Will use again. All appointments were completed in a timely manner.
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April 2022 by Tyronda J.
Great customer service, Michael Tucker went out of his way to make trading my vehicle as smooth as possible. Him and th3 Fina ce staff are kind and patient (I had to bring my children for vehicle pick up)! 10/10 and will purchase our next car here as well!
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March 2022 by Jackson L.
It's rare that a dealership would get five stars from me. It's even more rare that a car salesman (er..truck) would get the same. However, Oroville Toyota Chevrolet, and Joel have brought this off in flying colors. Over many years of buying Chevrolets, and always insisting on a small town dealership, I decided to drive from Auburn to Oroville when the right vehicle came along. I'm really glad I did. First, no pressure. Friendly, knowledgeable help. No Big Dealer BS. All I can say is this was the most pleasurable buying experience I have ever had, and I've had alot. Jack Lytal