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July 2024 by Bob Marshall
I provided my secondary insurance information, but Quest never billed them. It's impossible to address this through their app. When I finally worked my way through their system of phone prompts, I got a recording that said their system was down.
In the future, I'm just going to drive to the lab at Enloe in Chico. It's an hour round-trip, but that's less time than I've wasted dealing with Quest's poor customer service.
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July 2024 by Dave Hammon
Helpful and skilled employees
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May 2024 by Dennis Slusser
Easy to make appointment. Quick check in. Blood tech is quick and painless. I arrived early and got out quickly.
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May 2024 by Michelle Hansen
The phlebotomist at the Oroville, CA location was an absolute pleasure to deal with!
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May 2024 by Jason Bubier
The visit was fast, the lady was very nice/personable, I wish they would have weighed me instead of just asking, but other than that it was a good visit.
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May 2024 by Liam Montgomery
The tech is very kind and professional. She is also very skilled. I didn't even feel the needle! I give blood regularly at Vitalant and I've been wounded twice, lol. The tech at Quest has never hurt me.
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May 2024 by Maggie Hepworth
This was my first time at this Quest. The process was quick and easy. The facility was clean. The technician was very pleasant and helpful. She even figured out a way to help my difficult veins with warming them up first.
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May 2024 by Manbird Experiment
Several complaints: Employee was very unkind to another patient. She was terse and rude. She can never find many of the orders that were sent from my Dr.'s office causing me to make extra trips there. They won't accept walk-ins during their last hour of business and they already close extra early (3:30).
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July 2023 by John R.
Absolutely the best place in Butte County to get your labs done never had to wait more than five minutes. The nurses are awesome.
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May 2023 by Stephanie Oconnell
First time calling to this business and not impressed. I am with a physicians office which gives me an option to by-pass the regular phone lines. When given the option to leave a message, the mailbox is full. How is your mailbox full?? You are a business!
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October 2022 by Kay C.
Called for directions, no one answers the phone. GPS took me to a prior Quest location one mile away. No one at front counter. Kiosk computer check in told me I was late and had to reschedule. I knocked on the window until someone came . The employee was nice and let me in and drew my blood.
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September 2022 by Rob D.
I've had so many negative experiences with this Quest lab! Especially this one particular employee who always leaves me with 3-4 huge bruises from a simple blood draw. She really doesn't know what she's doing! Same employee charged me a random amount of $56 even though I'm on Medi-Cal and have never been charged for this test in the past 5 years. Same employee refused to serve me even though I arrived 15 minute before they close. I mean, if they want to close early they should advertise the correct hours and just close early! All my issues seem to be caused by the same employee who seems to be the only one there lately. Shame on Quest and their monopoly on lab tests in Oroville, Ca.
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April 2022 by Brian B.
Every month I get a prescription. Every month I have to wait while they "do a special order. I tried talking to the tech but he ignored me. Yesterday The computer was down. I understand that happens. But after the computers were fixed, they never filled one of my prescriptions.
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December 2021 by Mary Noel
You can't even talk to a person anymore. I'm not that computer savvy and neither are most people over 50. It would be really nice for one of your options was to talk to a person. Ugh
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November 2021 by Venyard J.
Yes very disappointed with their business hours came here early to get work done and no one's here. If your hours say from 630 till whenever you should be here.
