-
May 2023 by Loco Ocho
Zac is very helpful and extremely knowledgeable. This is at the Sprint Store in Oroville, Calif.
-
December 2022 by andrea grijalva
I went from Chico to Oroville because no one in Chico could access my sprint account. At first everything was great, great vibes the manager was doing everything possible to get the IPhone I wanted, I cant deny great customer service. However, fast forward to 2 months ago, I started seeing a significant increase amount of charges in my account. For installment and other things. I had asked the manger Dominick I think is his name if these were additional fees and he stated NO so I proceeded with getting my screen installed etc. I ended up getting charged over $40 for this. I told him I wanted to place a $500 deposit towards my phone payment and so I thought that where my $500 went too. He lied and scammed me. So for that horrible service. Always be sure to check your receipts and never believe blindly.
-
March 2022 by Dope Stick
Brandon the manager here is on point!!! I don't usually write reviews but the amount of respect and courtesy he showed me and my 10-year-old son was amazing and I felt I needed to do something. Went over and above what you would expect setup my son's phone. The other associate there at the time was amazing too but I didn't catch her name. Thank you
-
August 2021 by Emily Lennary
Absolute best store I've ever been in. Employees are always helpful to the best of their ability. Attitude in the store is upbeat and they're always able to answer any questions I have. Even if they don't have the answer committed to memory, they jump at the chance to get the answer for me. Every rep in this store is an absolute joy to work with. There's never a problem with them being thorough either. They explain every little detail as best as they can and aren't afraid to explain it another way so everyone can understand everything. Every person who works in this store works a little different versus one another. Some are meticulous and slow, others are quick yet thorough, but you'll always get an absolute top tier experience visiting this store. 10/10 would absolutely recommend everything about this store and everything they have to offer.
-
March 2021 by Caius Lennary
Absolute best store I've ever been in. Employees are always helpful to the best of their ability. Attitude in the store is upbeat and they're always able to answer any questions I have. Even if they don't have the answer committed to memory, they jump at the chance to get the answer for me. Every rep in this store is an absolute joy to work with. There's never a problem with them being thorough either. They explain every little detail as best as they can and aren't afraid to explain it another way so everyone can understand everything. Every person who works in this store works a little different versus one another. Some are meticulous and slow, others are quick yet thorough, but you'll always get an absolute top tier experience visiting this store. 10/10 would absolutely recommend everything about this store and everything they have to offer.
-
December 2020 by Eric
Hands down the best experience I've had at a cell phone store. I had a complex problem and Madison was all over it. Super positive experience.
-
December 2020 by Mike Hall
Had the phone I wanted in stock.
-
December 2020 by Denise Elizabeth Ryan
A gentleman by the name of Dominic, this man is an asset to T-Mobile. Dominic gives superior customer service. And because of Him, you will be the first company I ever recommend. Thank you Dominic
-
November 2020 by Tressa Herring
Great customer service. Jacob was very helpful and knowledgeable
-
September 2020 by Sugih Spangler
Eric , very helpful , friendly , and professional went over and beyond to help with an issue with my Iwatch cellular connection !!! Amazing customer service !!!Thank you !!!
-
August 2020 by Larry Vance
Extremely unhappy. Information was not accurate, service poor.
-
June 2020 by Quinton Taylor
Eric and Jacob at the oroville sprint store went above and beyond in order to provide me with the sprint satisfaction guarantee. If you want professionalism with a splash of good conversation i would highly recommend this oroville sprint store.
-
June 2020 by Tiffany Parmentier
If I could give zero stars I would. Spent 6,000 dollars for them to tell me after my co tract I own my phones but a month before my contract was up they changed my contract and charged me $600 to own my phones if I leave. They told me they were aloud to change my contract at anytime which they never told me any of this when I signed the contract at the beginning. They are liars, and their service was the worst service I couldn't get service anywhere.
-
May 2020 by Sue C.
If ZERO or negative stars were available, that would be my rating. Please note, this store is NOT owned by Sprint! Not that it makes a difference because the employee negative attitudes, downright rudeness and multiple HORRIFIC experiences I had over the course of 4 days without ANY cell service (due completely to employee error and disregard for policy and details when setting up new service and porting out a number) to me are intolerable in this day and age of essential communication by our devices. AVOID THIS STORE AND THE ONE IN CHICO CA AS WELL AT ALL COSTS.
-
February 2020 by Claire Rose
I love coming to this Sprint store. Everyone is so helpful and genuine. They always get me the best deals.
