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January 2024 by Horacio Bañuelos
Don't go to these store they offer to me a new cell phone for my iPhone 11 and on the first payment they start charging me for the new cell phone and they don't have me back my iPhone be away from these ?????
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January 2024 by Shannan Thao
I didn’t know a 3RD PARTY t-mobile store would almost be similar to a car dealership! DO NOT GO HERE the people that work here, WORK BY COMMISSION and WILL SCAM YOU!!! please go to a CORPORATE T-MOBILE STORE they work by the HOUR and WILL NOT scam you for example (East 20th st on Huntington in Chico) JUST TAKE THE 30 min drive it WILL be worth it !! the Oroville t-mobile was making me pay 4 SEPARATE LINES when I only had 2 phones but I was not in a family bundle so I was paying EXTRA….. max from Chico T-Mobile will help and explain to you how DIRTY these 3rd party tmobiles are :)
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December 2023 by Rob Moore
These guys will work to get you the best deal
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September 2023 by Breanna Scott
Absolutely ridiculous. I'm trying to get an upgrade and they told me that they had to upgrade my current account to Magenta firdt. They tried, and it wouldn't work for some reason. I was in there for an hour. They had to send the request to customer service. I was told to come back in three days, which I did. The guy who was supposed to be there to help me wasn't there. The one who was there couldn't help me because he didn't know the details of the issue. I was in there for another hour. Fine, whatever. So I went back two days later and waited for ANOTHER hour only for them to not help me whatsoever. I have to go back in the morning for the fourth time this week.
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September 2023 by jared clift
The guys at this store are super friendly and will help you out. I been with this phone company for two and half years and it is the best. Please come see them and they will hook you up nice and answer all your questions you have.
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August 2023 by Aura Aragon
Alexavier was an absolute Rockstar in customer service today. We visited and he helped my elderly mother get her broken phone serviced and set up her replacement phone and delivery with insurance online. He was so helpful and wasted no time in helping us in every way. Kudos! Someone promote that guy! ??? Do not be mistake that this was the T Mobile next to AAA and Petco in Oroville.
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August 2023 by Kory Brunner
Senior gals forget the Jitterbug phone advertised in your AARP magazine because the young fellas at this T-mobile are rock stars and will have your phone setup before earlybird bingo with your contacts pictures of your thumb and yappy small dogs even without the passwords you forgot. The other companies said they could not. I was so frazzled when I arrived, they recognized this, had me take a seat and said" we got you covered" and went to work. They set me up with a new phone & plan that fit my budget also with internet and in all saved me about $80 a month. I could not be more pleased with the very sweet help I got and service plan. Internet set up was so easy I did it myself without having to call one of the grandkids.
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July 2023 by Michelle m
Very helpful staff.. They stayed. Late to set me up with my Wi-Fi. Like them or not but TMOBILE has the BEST wifi by far. Its $50 a month. Unlimited. No throttling and very consistent signal. Then only reason this is a four and not a five is because of its location. Next to food maxx heavy traffic and just seems kind of sketch. Then again this is Oroville after all
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July 2023 by Hugo Martinez (Liquid Color Painting)
They are paid literally to scam you and up your bill as much as they can I overheard them talking about how they got the customer in front of me to go up $100And when you have an issues the resolve is to up sale you on something you don't need and also tell you that your getting one thing and then go to use what you wanted for it not be what you thought u we're getting them with the shipping " oh it will be here tomorrow at 11:00 am next day, for it to not come for days and this has happened to me three times now there whole business model is to lie to you to line there own pockets
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May 2023 by Cheryl Renfro
Went there two days in a row and the customer service was pleasantly impressive on both days with different representatives. Something you don’t see much these days. Thank you Oroville T-Mobile crew.
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February 2023 by Terese V.
Kane was awesome! Very knowledgeable and super helpful. Helped us upgrade our phones and was very transparent about every price detail. They had to stay open late to transfer our phone information and we are so grateful. Great location, we were able to grocery shop while we waited for our data to transfer over. Some of the best customer service in Oroville. I see a lot of negative reviews and I'm assuming these customers came in with a bad attitude to begin with.
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January 2023 by Marie Adams
The people they're always help us with our phones are very good to us and wouldn't go anywhere else thank you you guys bye bye see you next time
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December 2022 by Greg B.
Wanted to get a prepaid SIM to try T-Mobile service because I'm unhappy with my current carrier. The store wanted to charge me $15 for a SIM and said the cheapest prepaid plan available was $50 .. so they want $65 from me before I can even try the service. The website says they've got a $10/month basic prepaid plan, but the guys in this store either don't know about it or aren't interested in selling/supporting it. Going to this location was a waste of time.
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October 2022 by Snicklfritz
This store is just a pain in the ______ happy employee's, but absolutely no customer service. I have been a sprint customer since 2016 when I Got fed up with T-Mobile now now T-Mobile goes in buy's Sprint and on it's Sprint and I'm back in the same boat nothing but problems poor customer service no customer loyalty it's just sad that this company thinks they're Above the people who made them who they are. Shame on you Tmobile
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September 2022 by mike morgan
The best experience I've ever had in a phone store, all the staff where amazing with great helpful attitudes,
