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March 2024 by Chuck Saiz
Great service very friendly atmosphere
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March 2024 by Samantha Blumlein
I went in store to get internet for my business. After 3 hours of waiting they couldn’t figure out how to add an internet box to my account. Upon telling the rep I had to finally go I had an appointment she told the store manager. He replied just start a new one then call and have that one taken off. So she starts the process. I wait Another 30 min and finally told her I’m leaving I have An appointment I can Not miss. So I leave. A few days later I get A text saying the box is ready. I reply with remove it fromMy account I’mNot in town anymore. I wait A few days. Upon checking my account there are in fact 2 internet lines on my account. I contact Verizon and ask for themTo resolve the issue and I try to place an order for a phone and adding a phone line. I’m told that the internet boxes are taking up 800$ of my credit limit. It’s now been weeks I’ve sent my manager back to the Verizon store to cancel the boxes which they refused to do over the phone and still the boxes are taking up 800$ of my credit limit. Horrible experience. Unresolved constant issues. Would not recommend going to this store. Now I can’t place any orders on my account because my credit limit is being held up by equipment I never Received.
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March 2024 by Genie Jackhi
Henry, Lupe,Jayden and Brenda are the best!!! They made what would be an irritating experience easy and fun!! I highly recommend this store!
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December 2023 by Dorothy Morgan
Lupe and Henry were really helpful and went above and beyond for me. Will be coming back in the future for sure and definitely recommending them to family and friends.
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December 2023 by Mey
We had a great experience at the Oroville Verizon working with Lupe. He was very thorough with his explanations and very honest about the deals/upgrades we were interested in. We left the store with more new devices than we expected!
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December 2023 by Cheryl Stultz
Great personality very knowledgeable and professional. Lupe Reynoso was our assistant and would recommend him highly.
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November 2023 by Tiffany Parmentier
I just wanted to hop and here and do an appreciation review for Kyle, he helped straighten out bill and fast and quick! I recommend him to family and friends awesome job! Wish I could give him 10 stars!! If you are struggling with anything ask for him!
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November 2023 by Sherry Scott
I went into the Victra Verizon - CA-Oroville store and Katelyn not only restored my cellular service but updated my iPhone 15 and explained everything to me. Katelyn was incredibly patient with clearing up the mess left by the 25 to 30 incompetent agents I had to deal with on the Verizon Customer Service line for the last 5 days with NO resolution. Katelyn deserves a raise AND a promotion and I hope this gets back to Verizon management. I almost left Verizon for the lousy treatment I got through the Verizon corporate number which was flat out SHAMEFUL. Next time I will remember to go Local. Many thanks to you Katelyn at the Victra Verizon - CA-Oroville store!!!
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November 2023 by Colleen Smith
We went into the Verizon store to upgrade 1 iPhone because of an advertisement we saw. After speaking with Lupe, we were convenienced that both phones could be economically upgraded, plus he introduced us to the Verizon Internet Gateway which we are so excited to try!
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October 2023 by Trina Wehle
Lupe was awesome! I was in a time crunch and he was able to sell me a new phone and tablet plus get the phone completely set up for me within 30 minutes. He was very knowledgeable and clearly explained the available options.
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October 2023 by Sara Egan
The entire team was friendly & helpful. They listened patiently to my needs and earnestly helped me find the best deals and plan for me.I appreciated that I didn't feel pressured into making a quick decision & Kyle was able to provide a solution for my concerns.
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October 2023 by Latenight
Went in there to upgrade my phone, the guy had problems setting up but worked through it every step of the way. He was patient and talked to me basically every minute so what turned out to be an hour and half flew by. Amazing service, amazing products and support 5/5.
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August 2023 by Sue Xiong
Great experience with Lupe and Brenda. Super friendly and easy to talk to. Super understaff but they manage to get everyone helped!
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July 2023 by Alford Harvey
Guadalupe is such a funny guy makes time in that store fly by fast while purchasing a phone. Went to upgrade my wife's phone and we ended up both upgrading. 10/10 recommend Lupe to anyone wanting to have a blast while getting a phone.
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July 2023 by alivia reynolds
Macaela is always super helpful and professional everytime I come in! She informed me about everything I needed to know in a respectful and kind manner, and left me feeling understood and like she truly cared. I will definitely be coming back and asking her to help me again in the future