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January 2024 by Tina Z.
The people who work here and used to work here are amazing! What happened to all of the friendly checkout folks?! It feels like a ghost town when you're leaving the place. Guess the consultants came in and said get rid of all of the checkers? And while you're at it, don't bother using lights in the parking lot at night to save some $. What the heck?! It does not feel safe walking out there to the lot solo at night. Turn the lights back on in your parking lot. Bring back some of the friendly customer service folks too while you're at it! (Screw the consultants).
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December 2023 by Katherine G.
This rating is for their garden department ONLY. They have hired some great gardeners who truly understand indoor and outdoor gardening. I've had a great experience with all of their employees. Great place for organic soil, rocks and good priced terra cotta pots. Found some amazing deals in their indoor plant area.
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November 2023 by Simone K.
Horrendous. Some woman pretended to be a manager and argued with me about a return, repeatedly telling me it was impossible and just generally being an unpleasant person. I found a real manager and was able to get my issue resolved. I called corporate and reported the employee (which is how I found out she wasn't an actual manager). I've not gone back but I sure hope she was fired.
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September 2023 by Dee H.
This store needs new management. They NEVER answer the phone and leave you on hold forever. When you go in there, the managers are standing at the doors talking with other employees. I have complained so many times. They don't seem to care.
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September 2023 by Queenie A.
I'm a little upset because the workers didn't seemed to know where items were located, we couldn't find anyone to help us cut our wooden sticks. Not even one worker would offer to give a hand in helping us cut. Worst experience ever!!!!!!
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August 2023 by Mel K.
My husband and I are in the process of remodeling our very first home. We've been coming to Home Depot a lot more lately and before this one incident have had great service and pleasant experiences. We were shopping for tile for a kitchen backsplash we were between colors for an antique white & bright white tile. They had a lot of bright white but no antique white in stock for us to purchase. So we ended up ordering the antique white online for in store pick up. So we can take it home and look at it with our cabinets and decide which one we wanted. We got an email saying that some of the tile we order for in store pick up was damaged during the process and to either call or come into the store to inspect the product and discuss our options. We went into the store, and she showed us one box. We told her since we already know we're just going to stick with the bright white we wanted to cancel this order. She informed us that we couldn't cancel until the whole order was complete (this means I'd have to wait until the rest of the four boxes to come) We waited for the email or someone to contact us about the rest of the order. We decide to call after awhile to check on it to which they said we've already picked up the order. To my surprise. This wasn't true. We never got any email/notification that the order was completed and ready for pick up. I double checked on the app and to my surprise it said "order canceled" . She transferred us over to the manager and we explained to her what happened. She let us know that she could review footage and get back to us in 72 hours. She never got back to us. So we called again and went through everything all over again with explaining how we never got the refund, we never picked up the completed order. She replied with yes I see you on camera opening the box and taking 3 boxes home on June 29. Complete shock! I asked if we could see the footage which she said no we do not show customer footage. How can she see us on a day we didn't come in? Also, why 3 boxes when we order 5. Got charged for five boxes? I asked if we should just come in to the store to figure it out (since I have all the info on my phone on the app. Plus emails) which she said no don't come into the store I will have a second party review this and get back to you in 72 hours. I replied, will we really get a call back in 72 hours? She said yes sweetheart you will. But from her tone it was sarcastic. We never got any calls back or resolution. I messaged the corporate chat and they just referred me back to the store and was no help what so ever. I'm literally in shock about this whole situation. I wish she would've review this issue with a new set of eyes and not right off the bat treat us like we're some kind of scammers or something. We've spend hundreds if not thousands of dollars here and never had any issues. I'm only writing this review to warn customers about their in store pick up I hope this never happens to anyone else. It's been super stressful and disappointing that we never got our refund or call back. But most importantly I feel like I lost trust in Home Depot it's such a shame. So now we are stuck with losing 327 dollars. Which might sound petty to some, but for first time home owners who work hard everyday to provide for our family this was just a bigger hit on reality, and others will not do the right thing . Home Depot manager who spoke down to us and won't give us the time of day shame on you. I pray for you. Be careful shopping here!
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July 2023 by Dianne P.
In order to get the 10% Veterans discount you have to go on line and fill in a form and upload discharge papers. We went to our local store as neither my husband nor I know how to upload documents. The manager assisted us and said that they changed the method and they could not help us in store. What's wrong with this, you might be wondering, no problem? But there is a problem as that puts more data about your identity for identity thieves to access. So, no more Home Depot for us and we will only go to Lowes which is closer and is happy to assist Veterans. The take away - never provide important information on line. 9the 10% discount isn't worth the potential problems.
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July 2023 by Charlie A.
Staff just spews wrong information just to get you out their way. Such a lame way of working. Why even bother?
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June 2023 by Jim S.
I went into the store in search of a shop vac. As anyone who has been into a Home Depot can tell you, it can be daunting to find what you need or to get any help. Today was different. I walked around for a bit in search of my shop vac, when I had the good fitting of being greeted by Ryan. Ryan didn't just say, "Isle 13", he took the time to walk with me across the store to where the shop vacs were located.When we got there, Ryan offered to help locate the best shop vac for me. He asked about my needs and how much I wanted to spend. He was clearly knowledgeable and took the time to share his knowledge with me. We found the perfect vac at the perfect price point.Ryan had changed my opinion of Home Depot in a positive way!
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June 2023 by Susan S.
Shawn in tool rentals was a lifesaver! In all my years going to Home Dept, the wood cutter is either out of order or for one reason or another, not able to cut wood. This time it was out again and I ended up needing to rent a truckbed for a few pieces of wood.When I expressed my frustration, Shawn heard me out, asked how many pieces and it was 10 pieces. He made a call, got permission to just cut the pieces. I APPRECIATED so much his efforts and assistance because we were done in 5 minutes and I was able to go about my day. It's people like that keeping me coming back to Home Depot every time.
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April 2023 by Meghan M.
From the very beginning i had a horrible experince. I had slim picking for my choices due to the size of my front door. With that being said, i had to talk to a designer and it took weeks to even get someone to call me back. After mutliple calls and multiple emails. Now i cant say much on the door itself because i paid to get it delivered and it was completely dented and impossible to install. I had to send it back even though i had my contractor scheduled to come 2 days later to install. I called home depot and they have the audacity to tell me it would take ANOTHER 2 weeks. I will now be charged from my contractor for canceling on such short notice and they have offered nothing to compensate for my money lost or time wasted. I can't believe how unprofessional and unorganized a huge corporation is.
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April 2023 by HueroVero M.
Got some paint to touch up the walls in my house and got a cleaning kit from ryobi and then When was time for check out it was about 130$ I was damn but it had to get done so I got it you would think they give you a discount on some stuff for being a school employee but nope none lol I tried I always go to Home Depot they should have a loyalty point so you can get and earn a discount
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March 2023 by CAROLINA M.
Went to pick up some railroad ties they were already paid for was there for over an hour, and nobody wanted to help bring them out. If they had pointed it out to me where they kept them I would've gotten them myself. Hideous Customer Service!Don't even deserve one star
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March 2023 by J G.
Run, don't walk, away from the contractor's order desk. We ordered cabinets 1/6/23. Part of the order was not in stock, BUT, they called and said those specific parts could be obtained near our job site. We took the bait, and are very sorry we did. Duplicate items were finally delivered, but after we had picked up what we needed. We have been waiting TWO months to get our items picked up. Finally they were picked up 2/28/23. However, after talking to corporate "resolutions" desk some of that pick up somehow did not get recorded. Many, many calls. TWO case numbers and we still don't have a credit for the duplicate order that they received weeks ago. We finally got copies of the "credits" due us; however, the credit card company has no record of those. BAD, BAD, HORRIBLE customer service - that is corporate wide. We won't be using Home Depot again, just knowing what jerks they are. THEY DO NOT FOLLOW THROUGH, AND LEAVE YOU HIGH AND DRY.
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March 2023 by Francisco C.
Lumbar department was very helpful and knowledgeable. They helped me find the best products I needed for my home project.