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December 2023 by Tommy B.
I thought that the staff was friendly and helpful but my reason for the 1 star is because I was offered a promotion via the Bob's Discount Credit Card (Wells Fargo) and it was highly misrepresented to us. I was told my payments would be interest free for 12 months and if the balance was not paid off then the interest rate would be reinstated, well, I was just charged almost $495 in interest for the original purchase. Absolutely ridiculous! Called Wells Fargo to see if this was a mistake and was told that it was the way the promotion was set up and I would have to contact Bob's Furniture in regards to this matter. I will never purchase from them again! I guess Bobs and Wells Fargo will be losing out on my 6K credit limit. Total Scam!!!!
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November 2023 by Catherine Arbogast
Lizbeth gave great customer service. We came in 3 times deciding and comparing with other stores. We feel we got what fit our needs and more at a readonable price.
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November 2023 by Renee Smith
When we came in Lizbeth jumped right up to help us. She let us browse until we thought we had everything, but Lizbeth was so calm and not annoyinglike other saleswomen, we bought more furniture.Thank You Lizbeth for being a good saleswoman, not breathing down our necks, but showing up when we needed you.Dave & Renee SmithOjai
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November 2023 by Cynthia Brown
The sales attendant was great. She let me browse and select the bed I wanted. She provided great information about my selection. She gathered the information she needed from me quickly and efficiently. She discussed the delivery date and what the drivers would and would not be able to assist with during delivery.
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November 2023 by Tina Williams
Went in looking for a couch. The associate Shane was great. Answered all of our questions. He let us browse and didn’t hover like some salespeople in other stores.Overall a great experience.
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November 2023 by Brandon S.
It would've been nice to know before spending $7k that I would have to wait 12 weeks to get everything that I ordered delivered and no discount or compensation will be given! Fuck these guys
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November 2023 by Robert Hill
We found that Bob's has very competitive pricing, without running "sales" gimmicks. We found a good selection of couches to choose from. All appeared to be of very good quality. It was very nice working with Chanel. She was very pleasant, professional, and informed. I highly recommend both Bob's and Chanel.
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November 2023 by T Edals
Awful. They had 3 weeks to deliver the furniture and only half the items are on the truck. They're now saying they can't deliver until after Thanksgiving.Where is my 80 year old mother in law going to sleep?Where are we going to eat Thanksgiving dinner?Well done Bob! Way to ruin a thoroughly decent experience provided by the Oxnard store.
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November 2023 by Balutin Mo Glenn
Amazing showroom, amazing salesperson. We have not been to Bob’s Discount Furniture store before but will definitely go back. Living Spaces used to be our go-to store for furniture needs but knowing now that Bob’s also has a wide selection with competitive pricing will now make this our number one store. Sounds like I got paid or got a discount from my previous purchase? No I did not. I just feel like a company who treats customers right and does not gouge them of their hard-earned money deaerves recognition. The best thing about Bob’s Discount Oxnard is the its closer to my place being from Ventura County - Suban / purchased 11/17
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November 2023 by Gus A.
Came to Bobs after I had a bad experience at someOther furniture store and they said to not worry and everything will be good ... so I Trusted them and got some furniture, but before signing i let them know I can pick up my stuff and build it on my own if it came semi built since they were charging $149 for delivery and $50 for building them ... after asking and making sure several times the girl that helped us said No that they don't come completely built . So that's when I said ok I guess I'll pay so you guys can build it ... upon delivery the stuff came 98% build already and only thing needed was the the legs that took me 2min to install ... that even the delivery driver told me that they don't even know why I payed for the white glove service and they bob's always try to stick that delivery and white glove coat to to everyone... I did ask for refund on that but all they would help me on my almost $1400 purchase was a laughing $50 gift card ....
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November 2023 by Z Xenmas
Genuinely one of the best furniture buying experiences I have had. This is despite reading LOTS of bad things about Bob's Furniture online, and a lot of caution while buying a new sectional.I was pleasantly proven wrong--the furniture, staff, and experience is all 5 stars.The staff is kind, attentive, and laid-back without being lazy. They really feel more loyal to the customer rather than to the company.Furniture is solid and has lasted years for us, great for the price. I have read very bad things about the furniture, but maybe the Oxnard factory is different? It's all well-constructed and good for the price.We had an issue with which part got delivered. Although there was a mistake during the purchasing process, the manager changed it for us NO QUESTIONS ASKED.I'm very loyal to this specific Bob's store and implore you to give it a shot. Maybe just pass on the Goof-proof, but aside from that you'll be golden here.
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November 2023 by J.L Ox4WestCoast19
Great furniture selection, reasonable prices, and friendly staff. Not much room for negotiation and beware of the additional fees tacked on. You have to tell them what you don't want. Otherwise, they will assume you want everything (added protection, extended, delivery) and make sure to ask for additional delivery options, which they will not disclose as it will save you $$$. The manager will come over and try to sweet talk you into the added fees, say no, and he will be on his way to the next customer.
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November 2023 by Scrapgoodness
Wonderful representative that assisted us. Chanel gave us our space when we needed it and allowed me to get “comfortable “ with all the sofas! She was thorough with all the information I would definitely want her to assist us in our next buy
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October 2023 by Karla H.
Neil was super helpful and patient with helping us picked exactly what we wanted!! Bob furniture is the place to go if you are looking to save some money!
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August 2023 by Todd Anthony
When we came in, Kristen was right there, waiting to help us with a low pressure, helpful attitude. The product beats for itself, but she answered all her questions, kindly and patiently.
