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April 2024 by Clariece G
**UPDATE** THE MANAGER CALLED ME AFTER I SENT AN EMAIL TO CORPORATE. HE HAD NO IDEA THIS WAS GOING ON IN THIS STORE. I will wait and see if it changes and when I am able, I will try again.This location is a joke. I've never had issues at ANY other Cold Stone when they first open for the day. This location is run by children and they are never on time so the stone is not cold when they open. So they tell you they can't mix anything in. What is the point of going to Cold Stone if you can't mix anything in? If I wanted straight ice cream, I'd go to BR. Do better. Have your people come in earlier and be ready to open when you open. Simply ridiculous. I've had nothing but problems at this location. It's such a disappointment when Cold Stone itself is a good company... This location is losing money by not being ready for business when they open for the day.
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January 2024 by Angela Cuff
The Ice cream was really tasty ?
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December 2023 by Nikki Woods
Basic ice cream parlor with typical offerings. Nothing extraordinary.
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November 2023 by Jaqueline L.
the girls that greeted us were very bratty one in particular that took my order was being very rude and should not work in customer service if they can't even smile at people .
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September 2023 by Felipe Murillo
very good customer service
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August 2023 by MARIA
We took a chance and got them to cater my daughter's Quinceañera (I know not traditional); however, no one missed the cake. They were punctual, various flavors and toppings, great service and overall, a one-of-a-kind experience for our 160 guests. Do you know how hard it is to please 160 guests? And they did. I will try to book them in the future.I wish I could give them 10 stars for all that they did to make my daughter's day so special.** If using them for catering try to have a table with different heights for them. I totally promised it, and completely forgot; however, they managed and provided a great experience.
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August 2023 by maria g.
We took a chance and got them to cater my daughter's Quinceañera (I know not traditional); however, no one missed the cake. They were punctual, various flavors and toppings, great service and overall, a one-of-a-kind experience for our 160 guests. Do you know how hard it is to please 160 guests? And they did. I will try to book them in the future. I wish I could give them 10 stars for all that they did to make my daughter's day so special. ** If using them for catering try to have a table with different heights for them. I totally promised it, and completely forgot; however, they managed and provided a great experience.
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June 2023 by Capn Cack
Placed an order and the wrong item was delivered. I called the store and was basically stonewalled. Told the manager would call me, and that didn't happen. Called corporate, and they said I had to wait 48 hours to get my refund because it was Sunday. My response? "They took my order and my money on a Sunday. That makes Sunday a business day." Dishonest and incompetent
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June 2023 by Capn C.
Placed a simple order. Wrong items delivered. That in itself isn't an issue, but when I called to get it corrected or refunded, I got stonewalled. Basically told "we're too busy to help you" and "the manager will call" which did not happen.I called corporate and they said "Wait 48 business hours for your refund." My response is "If you are OPEN FOR BUSINESS on Sunday, Sunday is business hours." They didn't wait 48 hours to take my money and screw up - why should I have to wait 2 days?I'm done with such a crappy, unprofessional company.
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April 2023 by Kei Okubo
Learned how to use the Cold Stone's app and order ahead for pick up fast, easy on the happy but busy staff! Weekend parking at night was limited downtown so bring someone to pick up the order.
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April 2023 by Cat Fontenot
Best ice cream in Oxnard. Remember to bless GOD before you dig into the best ice cream in Oxnard. May HOLY SPIRIT guide you .
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March 2023 by Turp Jurphy
Went in there a few days ago…First, the three girls didn’t say a single word for about 3 minutes sooooo…We stood there watching the girlmaking ice cream sandwiches, touching the cookies with her bare hands smashing ice cream into them then smoothing out the edges of the ice cream and half the time pressing the sandwich into her dirty a** apron. I guessed “for leverage”. Then wiping her hands on the same apron and grabbin’ some more cookies. Over and over. Kinda gross.Also, do a better job of scraping off the stone please! I wanted chocolate peanut butter. Not Chocolate peanut butter mint marshmallow pineapple sprinkles pistachio vanilla.There is no pride and professionalism here, no customer service,
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March 2023 by M Delacruz
Great customer service
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December 2022 by Dan VanGent
Great ice cream, as always. And wonderful service, even though it was later than I thought they'd be open on Christmas Eve.
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October 2022 by NENEYFAVY
Soooooo delishious, but a bit pricey
