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December 2023 by KEJ SHALA
Hey, I had an appointment today Dec21 at 2:00 , confirmed the appointment this morning with a message you sent. I'm outside the building, which is locked and has no answer now? I find it unprofessional. Please don't make people waste time like this
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December 2023 by Priscilla Santana
We were very thankful when our 13 year old cat became ill and Cottage was able to squeeze him in on the same day, our other vet had no openings and we knew our cat couldn't wait. Dr. Emad and his staff were very friendly and helpful. They treated our cat as if he had been a long time patient, they were caring and compassionate.
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November 2023 by Betty L R
Great place. The first nurse that came out was rude. She was very unprofessional, but knowing my self I was like" Breethe, and give them a chance"! The second nurse that took our puppy ? , she was great. She was very knowledgeable, patient and professional. Will definitely go back. Next time , I will get names for the next time.
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November 2023 by Betty Licea-Ramirez
Great place. The first nurse that came out was rude. She was very unprofessional, but knowing my self I was like" Breethe, and give them a chance"! The second nurse that took our puppy ? , she was great. She was very knowledgeable, patient and professional. Will definitely go back. Next time , I will get names for the next time.
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November 2023 by Lynn Back
If I could give it zero stars I would. This place is disgusting. The workers are very rude and dishonest. The manager is very unprofessional and doesn't know how to run a business. Pretty sure my dogs got fleas here as well and he is 5 years old and has never had fleas. No one is even allowed inside probably because they don't want you to see the conditions inside. I would rather pay more and continue to go to the animal hospital off of Sperry in ventura.
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June 2023 by Jimmy Cameron
My wife and I have been using the services of Cottage Animal Hosp. for more than 20 years now and will hopefully be using them another 20. Great people.
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April 2023 by Joel Grandbois
Horrible horrible horrible period. We all love our pets so we want to do what's best for them. But these people only care about money or something. I was referred to this place years ago by a famous dog owner. They helped us put our dog down and they had compassion towards us(they sent a card )but of course they charged us $380 to do so. They charged me a hundred and fifty just to be in the room with her. But nonetheless it is what it is. Had a good experience at Ohana pet hospital but thought I'd go back here and give it another shot. Just over three hundred dollars spent and my dog still has an ear infection. And they will not give us the medicine to take home and treat her. Yeah we missed the 7-Day follow up but if we had the medicine wouldn't need one.Look at the bad reviews on here and all of them the owner Blames the patient. Watch they'll do it to mineDo not take your animal here.
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January 2023 by Colleen Rose
I was impressed by every staff member.At a different vet months earlier after keeping my cat for 8 hours to get a urine sample I was told my kitty had stage 1 kidney disease and needed a deep dental cleaning starting at $600. That vet in VTA did no blood work. I will never go back there.This vet at Cottage did blood work and urinalysis and said my cat definitely doesn't have any kidney disease. He also said my cat's teeth are just fine.Wow, what a difference. Making Cottage the vet for my kitty.The curb service was above and beyond. You stay in your car and they come get your pet and take it in to be examined. Brilliant!
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November 2022 by Riley MDP
previously visited cottage animal hosp last month when called in for an appointment wasn't told that only pet can go inside and pet owners will stay outside. Once appointment has been completed they will call you to pick up your dog if and if your not waiting outsode and no one is outside you will have to call the front desk to let them know that your already outside waiting for them to bring your dog out. I have waited 30 mins for them to bring it outside even I called 10 mins before I got there. I was told that they are short staff but I do have an appointment and they provided a scheduled time expected.
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November 2022 by Jennifer Ocampo
I think if they're going to make appointments they should tell the owners of the dog that they can't go in the room with the dog I'm not paying all this money for curbside
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November 2022 by Yanira & Dan Haven
Staff is great, getting ahold of someone is hard over the phone. But can't complain they've been great when I show up after needs for puppy after neutering. Thanks for working with us.
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October 2022 by Jose Mendoza
This hospital has very bad service because when I took my dog they took him in and checked him out, but when I asked for his results they refused to give them to me until I told them a month later that I was gonna take him to another vet and when I asked for my refund they kicked me out the Vet was verbally and physically aggressive towards me and pushed me out the door.and they charged me $426 FOR NOTHING if you really love your dog don't take in there find a different place.
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September 2022 by Barbara Monaco
Cottage was able to get me in quickly for a follow-up visit after my cat had a minor procedure at the emergency vet. Staff was friendly, kind, efficient. They explained everything I needed to know about her condition.Fee was reasonable.It's a small place without indoor seating, but there are benches on a shaded porch or you can wait in your vehicle. The wait was not long.Overall highly satisfied with my experience.
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September 2022 by Mackenzie Evelynn
The vet is very knowledgeable and kind. Willing to answer all of my questions. They take the healthy start certificate that you receive from an animal shelter when you adopt. We went in on a weekend walk-in we arrived at 7:50 and walk-ins start at 8, we weren't seen until 10:30 but that was alright because no other animal hospital would see us at all.
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September 2022 by Ashley B.
I took my dog in for a pre surgery exam before having her spayed and was expecting to be quoted no more than a couple hundred dollars to have her fixed but....... $820+ to spay a healthy dog....!?!? No, thanks! I provided her current vaccine record first thing at our appointment, and they still administered two vaccines that she had already received two days prior without asking/ notifying me until after they were done. Thankfully I realized the error when I got home, and they were able to grant a refund for those (about $50) and said that the double up will not affect her. They don't let you go into the facility with your pet or be a part of the exam either "due to Covid", so you feel pretty left in the dark. 2 stars because the staff that I spoke with were friendly and welcoming. Look elsewhere for services as there are plenty of honest/ transparent vets with much more reasonable pricing.