-
September 2023 by Marcus Clayton
Always there for me. Couldn't ask for any other cell provider so the same for me so far.
-
August 2023 by Richard Montelongo
Amazing deals on the 5G Motorolas! Ask for Cristal or Richard for some exclusive discounts!?
-
July 2023 by coachgeofft
Turn around and don't enter. You're welcome.
-
May 2023 by CreativeGuyTy
So far the experience with this cricket store hasn't gone well. I'll update my review once the process is finished. I was sold by Crystal on 5 Galaxy A14 5G's and she said she would get them into the store the next day (Friday). I never received a call from them, so I called on Friday to check, and Fernando said they didn't have the phones yet so they pushed me back to Sunday. Sunday came along and I never received a call so I called again and talked to Omar. Omar wasn't communicated to by Crystal nor Fernando as he had no idea who I was or the status of the order. He then told me that he would get the phones from the other store at the latest Tuesday. Well it's now Tuesday and I have never received a call from up until this point, so I called again, and Crystal said that the phones were in stock on Friday and that Fernando called and talked to me telling me they were there, when actually that never happened. I never received a phone call once, I have my phone on me all the time, and when I called and talked to Fernando Friday he said they weren't in stock and would have them by Sunday. It seems that they don't respect other peoples time whatsoever nor do they care about helping their customers. Better way to handle it would to have been transparent and to not say a lie to try to put the blame on me. Hopefully they can figure out how they can improve their internal communication soon. I don't recommend going to this store.Update: Crystal used the gaslighting technique to make me think Fernando and I talked on Friday about them having the phones in stock. She said it was my fault that day I "wasn't available to pick them up" when I had talked to Fernando TWICE that day by me calling them not him calling me and he said they weren't in stock but would have them on Sunday. Very disappointed in how she made me feel in our final conversation or else I wouldn't be leaving this 1 star review.
-
May 2023 by Tyler McGhee
So far the experience with this cricket store hasn't gone well. I'll update my review once the process is finished. I was sold by Crystal on 5 Galaxy A14 5G's and she said she would get them into the store the next day (Friday). I never received a call from them, so I called on Friday to check, and Fernando said they didn't have the phones yet so they pushed me back to Sunday. Sunday came along and I never received a call so I called again and talked to Omar. Omar wasn't communicated to by Crystal nor Fernando as he had no idea who I was or the status of the order. He then told me that he would get the phones from the other store at the latest Tuesday. Well it's now Tuesday and I have never received a call from up until this point, so I called again, and Crystal said that the phones were in stock on Friday and that Fernando called and talked to me telling me they were there, when actually that never happened. I never received a phone call once, I have my phone on me all the time, and when I called and talked to Fernando Friday he said they weren't in stock and would have them by Sunday. It seems that they don't respect other peoples time whatsoever nor do they care about helping their customers. Better way to handle it would to have been transparent and to not say a lie to try to put the blame on me. Hopefully they can figure out how they can improve their internal communication soon. I don't recommend going to this store.Update: Crystal used the gaslighting technique to make me think Fernando and I talked on Friday about them having the phones in stock. She said it was my fault that day I "wasn't available to pick them up" when I had talked to Fernando TWICE that day by me calling them not him calling me and he said they weren't in stock but would have them on Sunday. Very disappointed in how she made me feel in our final conversation or else I wouldn't be leaving this 1 star review.
-
February 2023 by Frank Pulido
I need to get a hold of anyone and the is always busy or it goes to voice mail. Could you guys please answer or put another number so I could talk to anyone please. Thanks
-
February 2023 by Ed David
Arrived at 2:40 pm and it was closed.
-
October 2022 by Maribel Madrigal
Gentleman was very polite
-
July 2022 by Ramon H.
Was helped by a short thicker Latina, did not catch her name. I could tell by her body language she did not want to help us and lied to us because she was closing at 7:45 PM but ended up closing earlier than that after we left. We arrived at 7:10 and had all of our information ready for her like account number and transfer pin.I say she lied because we went to another cricket store five minutes after that and they said at least one of our phones were unlocked but she said both were locked. She clearly just wanted to leave and not help out two customers.
-
May 2022 by alex lucero
Just went in last week crystal help me out n got me right with the phone I have she was the best I was in n out. I would go see her if u need a phone
-
April 2022 by Angeli C
Very kind
-
January 2022 by Shivroop B.
Called your store this afternoon and the girl was very fast on the phone and seemed like she didn't want to provide customer service. Tried calling back two or three times she ignored my calls and sent me to voicemail not a good look for your company and never use you again
-
January 2022 by SorestWhistle33
Very pushy customer service
-
August 2021 by inno elvis
I was Racially discriminated at the store by Crista or Binnca she refuse to touch my phone she refused to give me the customer service number and refused to call managers she refused to slot my Sim card to the new phone that I bought to Activate unlock phone and she left me I was attending to other customers speak in Spanish and I had to call the cops for her to give me the customer service phone number and her name with Manager‘s name.
-
March 2021 by maria gonzalez
Amazing place , great customer service! The young girl Miah is very helpful and kind. She takes her time. Made everything a lot easier for me. Amazing young girl with great skills
