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November 2023 by Barry Funkhouser
Had a reservation through AAA. On arrival, my reservation in their system reads CANCELLED. I called their corporate office, and it's NOT cancelled in their system.The guy at the desk took a screen shot on his phone of the cancelled reservation. I found this incredibly off putting because there was a "drop-down" on showing that he may have just changed it to Cancelled there on the spot. Also his body language shows me that he's not being truthful when he said to me "if i had known you were coming I would have had a car for you" and I told him THATS WHAT RESERVATIONS ARE FOR.I was stranded, so I had to rent a car through AVIS next door from them, for double the cost. I then called Dollar to register a complaint, and after 45 minutes on hold and asking for supervisors I was told my complaint had been made but I was not able to receive any confirmation that it was.I was also told that this location is a "licensee" and therefore they can skate responsibility by telling me that it was a local problem. Hogwash!!I called AAA back and they handled it. Opened a complain form, asked for my overpayment charge, and will work on getting me a voucher.Do not use this rental place, unless you make triple sure that your confirmation is GOOD at this LOCAL pick up location.
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October 2023 by b f.
Had a reservation through AAA. On arrival, my reservation in their system reads CANCELLED. I called their corporate office, and it's NOT cancelled in their system.The guy at the desk took a screen shot on his phone of the cancelled reservation. I found this incredibly off putting because there was a "drop-down" on showing that he may have just changed it to Cancelled there on the spot. Also his body language shows me that he's not being truthful when he said to me "if i had known you were coming I would have had a car for you" and I told him THATS WHAT RESERVATIONS ARE FOR.I was stranded, so I had to rent a car through AVIS next door from them, for double the cost. I then called Dollar to register a complaint, and after 45 minutes on hold and asking for supervisors I was told my complaint had been made but I was not able to receive any confirmation that it was.I was also told that this location is a "licensee" and therefore they can skate responsibility by telling me that it was a local problem. Hogwash!!I called AAA back and they handled it. Opened a complain form, asked for my overpayment charge, and will work on getting me a voucher.Do not use this rental place, unless you make triple sure that your confirmation is GOOD at this LOCAL pick up location.
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October 2023 by Trish G.
No star is more like it!!! Think twice before you make a reservation here. They do not honor reservations. Arrived for a business trip rental after having made my reservation through a known online travel site. He asked me what site I used to reserve. He grimaced after I told him. The reservation was for a Midsize SUV and when he started getting the keys to the cars I asked what models of cars were available. He stated he was giving me a hatchback Hyundai. I asked him for an SUV as stated in my reservation. He said it's an SUV. He said the reservation stated that they could give me a similar car... but those are not the same things! He said he didn't have any other cars and would have to charge me $10 additional a day for the bigger (midsize Nissan suv as listed on their checkout counter) car even though that was what I reserved! I said they are not the same thing why would I pay more for the rental I already paid for! Looked like they rented out the SUV I reserved and they tried giving me the smaller car. I was trying to be understanding with the guy at the counter, and asked him to try and accommodate us and he said no and I could take my business elsewhere if I didn't want to pay more. The owner/manager (older man) stood there listening and watching and did nothing to help. Couldn't believe it! I almost did except I had deadlines and didn't have time to work on another reservation. I had people relying on me! Never again! They don't care about people here! They are deceptive and use these type of tactics to make people (who use travel sites and get better prices) to pay more!! Never using them again! Warning... not only are they deceptive their cars are filthy and the hatchback they tried to give me smelled like an ashtray! The one I rented was filthy they don't clean them before they release for rental.
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August 2023 by Juan A.
My wife and I worked with Masih, he provided great/fast service, highly recommend.
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August 2023 by Mikey C.
Josh and his staff were very friendly! Great guy who provided us a nice rental car and he made the process very easy and seamless. I highly recommend this place to rent a car!
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June 2023 by Liana F.
My recent visit to this vehicle rental concierge was courtesy of AAA, and I am so very glad I had the good fortune to be referred here. I showed up with my reservation, was instantly upgraded without saying a word, and essentially treated like royalty. The distinguished Sir to whom I owe my welcome was Sai, the General Manager. The vehicle had been freshly cleaned, was full of fuel, and I was driving away within just a few minutes. Returning it was just as smooth- because I had opted for the additional insurance, I simply handed them the keys and shook hands, and off I went!Josh, the handsome gentleman who assisted my return, was kind, professional, and could charm the crown right off the King's head. I left with a smile and, to be honest. blushing a bit.
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June 2023 by Yank E.
...Got screwed, The daily rental was twice the price that I was promised over the phone,
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June 2023 by Johnny J.
What a total pleasure to work with this business. After having been screwed over by other car rental companies - we ended up finding this office - last minute - and feel so fortunate to have found them. They stayed open until we were able to arrive (on a Saturday) - and their costumer service and kindness are above and beyond. If you're looking for a car rental place, this is the best!!! Best of the best.
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May 2023 by TMC Boxing
Such a great experience with Josh and Dollar Car Rental, it's a family owned business and I appreciated how attentive and great customer service josh offer. Thank you so much and I appreciate the hard work you put into this business, very positive and great experience overall, I highly recommend them, don't go to any other competitor next door they are all terrible, only deal with Dollar Car Rental.
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April 2023 by Rosalia W.
Sai, Josh & Jesus are AMAZING! First time I came to Dollar Car Rental in Oxnard, the vehicle was provided by the dealer. I had a trip planned to San Diego for the weekend via train today. There was a mudslide in the Bay Area that cancelled all trains for the next two days. I called Sai for a rental and he said "Come in, I'll have a car ready for you, no problem". Dependable, will beat any price in town, and excellent customer service!
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April 2023 by laurie uribe
I loved this place it was very convenient and they had great hospitality while we waited to be seen.. the car was washed and very clean even upgraded to a luxury van I was really impressed for the price. I will be returning for our summer vacation.
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March 2023 by lordirek1
This location was a lifesaver. I'm military and I'm moving to Hawaii, I had to sell a car in Oxnard 4 days before leaving. It's a 2 hour drive from home, so I set up a rental with budget. The sale took a little longer than expected, arrived at the rental location via Uber to find that budget closed 20 minutes prior. Luckily, despite being closed at the same time, the guys 2 doors down at dollar said they could help me. They got me a last minute one way to Santa Maria for $80 less than budget, and were super nice and helpful the entire time. I cannot recommend them enough, just fantastic service and general good nature. Thanks to the both of you, you saved my day.
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March 2023 by Caroline G.
Josh was very kind, funny and helpful! I definitely recommend this car rental place. He even gave me a free upgrade!
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March 2023 by Bernice D.
I cannot say enough good things about this place truly. Ive been renting from these guys for about 4 or 5 years now, only these guys. Theres a reason for that, they care! They really, really care and are ALWAYS willing to work with me. Sai is amazing as he's the one I usually deal with, with that said.....his brother is incredibly kind and wonderful as well, just like Sai. They not only treat me like a friend, but like a family member. How many businesses can you say that about? These guys I trust, these guys have integrity. If you are looking for a great place that you can trust, look no further. Dollar Rental is where its at. :))
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February 2023 by Jake vince Velas
I took my mom there after going to two other places and it seemed to be difficult to find what she was looking for dollar rental in Oxnard not only had the perfect car he was fast helpful and very professional and kind to my mother as for mother's can be direct and inexperienced but dollar car rental gave her a good price made it easy for her and even took the time and helped her understand the functionality of the vehicle thank you for taking care of my mom the car is in top shape like new thank you Barbara's son