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August 2023 by Alan D.
Ana was incredibly helpful with the shipment and packing of some vintage car parts that I had just purchased from a third party. All of my communication with her was by phone, and she completely understood the scope of what I was requesting on my initial call; she was clear and precise her communication and came up with a complete game plan for receiving the wheels from the third party, packing them safely so they wouldn't be damaged, and getting them shipped and delivered to me. She truly made it so easy! I was totally blown away by the customer service! So uncommon these days to come across someone like Ana that gets it and makes things happen so smoothly.
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June 2023 by Juli H.
Writing a review for FedEx because Barry was so patient, kind and helpful and I'm just not used to that! He helped me with a silly tricky situation and made sure I didn't need to stress about it. Very cool! Thanks BarryBack again with another tricky project. Same great service! Rodrigo helped me today and I was on my way in minutes! This is a great shop
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May 2023 by Crystal M.
Came in to print some documents. Employees didn't approach or assist unless asked. Answers were generic and short and that was that. Feeing like they didn't want to be bothered, I did work up the courage to approach Daniel. He helped and assisted me on the computer which is what I really just needed to do. Thankful for him! I also left 2 documents after printing on accident (printer lagged) but when I called half an hour later or so, it was still there! Thanks again, Daniel! For being approachable and for going beyond.
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February 2023 by Erica R.
I just needed to print out a single document. I have a printer at home; however, that printer has been giving me trouble on and off. It seems like every time I need to print something out, the printer "needs to be aligned." Or it's nearly "out of ink," although I just recently got all the ink refilled. After screaming, "What do you want from me?!" at the machine, I decided to go to fedex to get the document printed. I haven't been here for awhile, so when I walked up, I was shocked to discover the building was being cleaned out and pretty much empty. Seeing the dejected look on my face, a lady came out to let me know that they had moved....to the other side of Vineyard cafe. So I made my less than minute walk over. The new location seems as big as the old location, but newer looking. Prepared with my email password and credit card, I readied myself to quickly log into the computer that charges 45 cents a minute for internet in order to go to my email and print out my document. However, an employee there asked me if I was printing out something from my email. "Yes," I answered. "Well, you can send your document to
[email protected]. You'll receive an email with a code to put in the printer, then you can print out your document."I did exactly what he suggested. I got the code within a minute or two. You can preview the document (just to make sure you have the right one), then you use your credit card to pay to print it out. I think the one page cost me like 18 cents. After I got my much needed document, I seriously considered buying a bat to go all "Office Space" on my at-home printer. FedEx office was 5 stars for me, but my at-home printer gets a F for frustrating!
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August 2022 by Jasmin G.
Today I went into the store to make a shipping label which would be my first ever so I can say that my Anxiety levels was pretty high but as soon as I walked in I was greeted by a very nice lady who took the time to teach me how to use the print and go machine and also how to upload money on a FedEx prepaid card I believe her name is carlina. Very friendly staff at this location will definitely be back.
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June 2022 by Hardeep K.
Came here with drop off returns to Dell. The person at the counter couldn't figure out how to accept my return labels. A shrug of the shoulders and 'I don't know' is what I received after lugging 2 not-so-light Monitors out here to return. No manners. No courtesy. Won't be returning. Do better, FedEx. What's your excuse, 'the pandemic?'
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March 2022 by Ana F.
I've been here for years and never coming back. Some girl by the name of Brian was extremely rude !
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January 2022 by Rosa H.
Thank you Alexandra for your friendly professional help in locating a FedX Drop. Absolutely service fast and easy.
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June 2021 by Baseball P.
I thought I made it impossible to get wrong. I brought them expensive marketing work on vellum paper to be cut. I marked it as a certain size. How could they get that wrong???? They cut it over 1/4" smaller, then they expected to get paid.
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March 2021 by Shannon H.
I went in to mail 7 sheets of paper through FedEx on 3/11/2021. 2 associates helped me and weighed the envelope for me so it was accurately billed. Now I just received a charge for the service that is $10 more than what they advised that day and what I expected. This is ridiculous, to charge a corrected amount AFTER your associate did the work for the mailing.
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October 2020 by Staci D.
At 6:03pm I was in to purchase paper. As I entered the store, the girl working walked passed me, never making eye contact, and huffed as she stated "we're closed". The store was full of customers. When I started to ask if I could buy a quick ream of paper, she said "sorry, we're closed" and walked away again. All of the customers looked surprised at her behavior. While I understand they closed 3 minutes earlier, I was also disappointed to see that a local business does not need the money enough to make a quick sale. Most of all, it's disheartening to see such poor communication and customer service. Sadly, this is not the 1st bad experience at this store. Needless to say, I would not recommend this store due to the aggravation.
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July 2020 by Melinda C.
Came to get an estimate in shipping a large painting size box which was awkward shaped. Alvin was very helpful and he was able to "score" my box down so that the dimensions were a little bit lower and it was not as expensive to send. Amazing service provided. Highly recommend this location.
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June 2020 by Kamron K.
I never give 5 stars just because I feel you have to above and beyond . But I'm going to give this 5 star to Daniel who works at Fed -ex . I'm my 30 yrs working in the corporate world I have never worked with a more friendly / genius / caring / individual ever . I have had 2 interactions with only and both times he has exceeded what I see as the best customer service person ever . I can't write details because it would require 3 or 4 pages but during these horrible / difficult times Daniel has risen to each occasion to personally go out of his way to give me the best service and advice to save money as possible . I have never been more impressed by an employee in my 30 yrs doing business . Please if there are training classes on how to be the best of the best we can use Daniel As a prime example . This guy is special .
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May 2020 by Courtney R.
This review is strictly for the customer service provided. Jenni gave me the most helpful advice. Her service was greatly appreciated. Thanks again!!
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March 2020 by Cristy G.
My experience here is always a pleasant one the store is kept up always find what I need and the staff is very helpful but I must say that one employee Juliena was very helpful very happy that I got what I was looking for and my questions answered thank you juliena and the rest of fedex family