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September 2024 by Kay S.
Don't use this towing company. They are very rude and will quote you a price over the phone. And then lie and juice you when you get to the tow site. Then, they demand payment that is higher, that you were not quoted because they came out. They are liars and thieves. DONT USE THIS COMPANY!
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September 2024 by Joe R.
Don't use this towing company. They won't come through and will BS you. They stated they couldn't reach the Amazon lot when it's WIDE OPEN. They also stated they reached out to the customer multiple times but no missed calls or voicemails were delivered. They are ass!
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September 2024 by Julius S.
This towing company will scam you. They know people are in a bad situation. They will juice you with hidden fees. Tow driver was very rude as well. All the positive reviews have to be 100% fake or family and friends. My towing cost went from $350 to $900.
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August 2024 by Aria S.
Terrible customer service. Do yourself a favor if you need a tow or get in a car accident DO NOT allow them to get ahold of your car. "John" is super rude and they do not give one care about treating people with courtesy or respect!!! Certainly lacking some compassion but from the looks of the place (a total dump) what can you expect. Terrible service with outrageous prices . They will take your car and act super nice and once you deal with the office staff they treat you like garbage! You would think with all the money they take from you they would consider to keep the office nice and clean everything is falling apart in there. I would be a miserable person if I had to work here too. I wish I could give 0 stars!
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August 2024 by Celestino E.
Don't go here. Money hungry people with no empathy and very poor customer service. John and Michelle Zavala have very rude attitude. The girl with curly hair is very rude. I thought John was going to be kind and professional but he gets shifted very easily telling me to be a men and be responsible for parking in a fire lane when I was unloading furniture at my friends apartment. He even told me that maybe I shouldn't be helping my friend in the beginning. John our roadside service always give you business. I will make sure we request a different company maybe ANACAPA TOWING . John I couldn't talk to you because you said that I was insulting you and telling you that you were doing illegal stuff, when all did was ask you if this was legal I tried to explain my situation how badly the impounding of my truck was going to hit me financially and how hard it was for me to take my kid to school and that I had to miss work and that how hard was to make those $400 to me this week and you manage to charge me all the fees possible. I was aware that I had to pay money but I wanted you to have some empathy and put yourself in my shoes, at least to understand and listen to a customer But instead you were telling me that I wasn't a men to admit that I did wrong. John I support family business but I don't know what happened with you customer service. You have an I.R.S. attitude. You know that we are at your mercy. I was not blocking anyone I was unloading furniture. Your tow truck guy saw the furniture. I am a men , John If I wasn't a men that had self-control the situation was going to turn ugly. People loose their head when the only tool they have to earn money and the only tool to bring the bread home is taken away for ransom. At least that how is interpreted. Bro you are making money out of people misery. I hope that all that bed energy and vibes that you are getting from that people you extort by turning the situation to a nightmare. All the this bad experiences on customers turn into a vive of hate and that goes to and mind and soul of the oppressor I hope that all this doesn't affect you marriage and personal peace. There is a lot of people struggling financially and you just want to make a big check. Juan TEn mas amor por TU gente hermano. Aprende de Don Ignacio Zavala. SE mas Humilde hermano. TE estas ganando una mala reputacion en TU comunidad por TU falta de Humildad. Be humble John you don't have to try to act tuff and rude to be a man of honor and respect. You don't have to act tuff and rude to be a men. Im sorry if my words impacted you of not. But today you strike me and my family financially. That was all I had in my wallet for the week. I wish you the best brother.
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August 2024 by Michele S.
waited 2nrs driver never showed. I called and. the guy who answered and said it was too far for him to go for the amount of money he gets paid He never contacted me or the insurance company. This company is very unprofessional and poor business sense. so obviously this tow company is only in for the money and not for servicing people. pretty sad.
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August 2024 by M P.
I have never experienced a more demeaning customer service representative. Upon even entering this establishment, I was already treated like something subhuman. While trying to get my car back, I was told to give in my license and registration (quite rudely). I told the guy very calmly that my registration was in my car, so I needed to go there to get it. I was then told "that's NOT how this works buddy, and you better pray the car is registered in your name" (which it is, not sure why that was threatened). Additionally, the woman sitting in the back of the office was smirking and laughing at us the whole time, and the tow truck driver sitting out front was mumbling rude comments under his breath. I hope no one ever has to encounter these people if they are in some sort of auto emergency, because they are the worst kind of people.
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August 2024 by Guadalupe R.
By far one of the best towing companies in Oxnard. I got a flat tire going down the grade around 2 in the morning and I was told the ETA would be about 30 minutes. Nacho got there in about 15 minutes. I was honestly surprised how quickly he got there. He was very nice and professional. He was done in less than 5 minutes. Price was also very affordable. I will definitely be using their services again in the future. If you're ever in need of a tow and at a great price I 100% recommend Nacho's Towing! They know what they're doing unlike other companies.
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August 2024 by Follow G.
I have had so many car troubles this past 2 months in trips from LA to Ventura and have had multiple tows. Many at my own expense!!! This was by far the BEST experience with a tow service. I will only use them in the future. I am retired military with a masters, have done marathons, traveled the world, met and worked with many people all by the grace of God. I know excellence when I see it!!! Nacho's has mastered the art of professionalism and compassion that puts the customers well being first. It feels like family (but family you can actually count on). Great customer service, great pricing, timely and professional. This is business you cannot only trust but want to support and spread the word. People are not in the best situations in the midst of a tow. You just don't know what's going to happen with car repairs, pricing, timing, etc. It can upset the day. It seems like Nacho's towing understands this and has created a business model and standard that is committed to doing their part in helping to alleviate any concerns throughout the tow and getting you moving ASAP. I DEFINITELY don't have time to sit and write a review. How can you trust reviews anyway? But their service was so great I just had too. I want to say thank you to Nacho's towing. What you all didn't know was that it's been a really tough year and When my car broke down so did I and called in tears for tow service. Thank you for your quick response, professionalism and kindness. I just needed something to go my way and Nacho's towing went all the way! Thank you again!
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July 2024 by Jeramie J.
So, my alternator went out and my insurance called Nachos Towing out. It was late, 11:30 PM and I was under a ime crunch due to having to leave on vacation the next morning. Nacho came out like a hero to save the day and me and my family were able to get home to finish packing and made our trip. Now you might wonder why I am giving a 1 star for services. Upon returning from my trip the plan was to utilize Nacho's again since I believed they were legit upstanding individuals, oh how wrong I was! I went through my insurance company and had them dispatched to my residence to pick up my vehicle. They arrived with a flatbed even though I specifically requested a wheel lift and car dolly due to my vehicle being AWD and since the alternator went out the vehicle was completely locked up and would not shift into neutral. I was told that my insurance did not cover the equipment that was needed and that I would have to pay out of pocket $150 which was $50 more than what I paid prior to my vacation. This made me very suspicious, so I called my insurance to inquire about my coverage. I was informed that my roadside assistance coverage covers any equipment necessary for use to get my vehicle to a mechanic. Their main excuse for not having the right equipment was blamed on the third party dispatch company my insurance company uses. The funny thing is that I spoke to the dispatch company and they informed me that they send over the full request that is shown when the claim was put in. Each claim they stated had me requesting the appropriate equipment. This was further confirmed when another provider was dispatched to assist me. Nacho's not only lied, but they swindled me out of money. I can't put all the blame on them though. They capitalized on a dire situation and I allowed myself to be vulnerable due to the nature of the situation as well. I for one will not utilize this company again and will also inform family and friends to not utilize them as well.
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June 2024 by Scott C.
Had a breakdown in the middle of the 101 during rush hour, and Nacho's was still able to get us to safety within 45 minutes. Our driver Matthew was extremely polite and professional, literally going the extra mile to get myself and passengers from Oxnard back to Pasadena, and on his day off no less. Can't recommend the service here highly enough if you need emergency roadside service in North LA County.
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June 2024 by Jayden B.
Customer service was terrible. Did not allow me to collect my personal belongings from MY vehicle claiming it was their policy yet this policy was not posted anywhere. They had absolutely no right to deny me access to MY vehicle. When filling out paperwork, they were talking about personal matters on the phone and were completely unprofessional. Never come here. If I could give zero stars I would.
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May 2024 by Adair D.
If I can give this place a fat (0), I would! The owner is a joke with no customer service what so ever !!!!! My son's car was stolen on Saturday night and picked up by Nacho on Sunday morning. Nachos Towing didn't report it until Wednesday so they can charge extra .... Mind you, my son called all towing companies around 6 pm or later on Sunday, including Nachos, to see if anyone had picked it up, and they said they did not have it. Not only that, but he started arguing with us about getting it out. I told him not to start it because it had been stolen, and I didn't feel safe starting it. He insisted on starting my vehicle, not understanding my concerns, and said he was not going to take my car out without starting it and said if he used his truck to move it out he would charge me for a tow!! Bullying us into paying for another tow !! I'm filing a former complaint with the B.A.R. and the Police Department on the poor and disrespectful treatment we received from the owner himself. We just wanted this nightmare to end, not add to it. I just wish his Dad would have seen the way he treats his customers. His Dad was always curtious and friendly and, most of all, understood the meaning of customer service.
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May 2024 by Julie R.
I've been trying to find someone to move my fifth wheel trailer and received a recommendation for Nacho's Towing. I spoke to John yesterday and they made an appointment and picked up my trailer today. The move was a little difficult but not for John. He's very knowledgeable and clearly and experienced driver. I highly recommend them.
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April 2024 by Edward L
Great towing services, fully recommend.
