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March 2024 by Michael Menichetti
One of the better locations!
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February 2024 by Marie Martin
The best place to get deals on quality brands
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January 2024 by Jason Montoya
Who doesn't like the Rack? I always find good dress shoes here
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January 2024 by Christine Verduzco
My favorite NORDSTROM RACK location - always very organized, clean, comfortable shopping experience with friendly staff and quick check out.
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January 2024 by Victoria Carrillo
Worst experience ever, I will never go back. zero stars, I would do that. I run over on my lunch break because it’s literally down the street from my job. zero stars, I would do that. I run over on my lunch break because it’s literally down the street from my job and I’m looking for a gift. I’m shopping to find a birthday gift for my mom and was actually very happy with what I found. The store is self was easy to shop through good variety, and great prices. If it wasn’t for the horrible customer service at checkout, I would be giving five stars right now. The lady who helped me at the register was unprofessional and seems snooty. It didn’t really look like she cared to work and she clearly doesn’t care about CUSTOMER SERVICE or is thoughtful about customer experience. Considering that it was 1212 in the afternoon on a Tuesday common sense retail should know that people are on their lunches and they’re trying to get in and out, so bye devil dabbling along and just not making iContact and making me feel like I was unnoticed and I wasn’t really a priority really bothered me but I stuck it out and continue to stand in line and waited my turn then when I’m ready to check out she’s going so slow and she’s chitchatting and asking questions to the girl next to her . I asked if k could come back after work now to finish up my transaction since it’s taking so long. Still no eye contact but looks to her coworker for the answer and still dragging out the time just to say yea or no and said no they can only hold it for an hour. I said I’m sorry I can’t come back that soon and I basically got an oh well attitude response not in those words . So I left unhappy and without the items I was so happy to purchase. Never will I ever go back. Customer service is a big deal to me!
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November 2023 by J.L Ox4WestCoast19
Great value, variety, customer service, and organized.
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October 2023 by EL Pepito
Easy in and out lots of products and helpful staff
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October 2023 by Karmen Williams
Scored on a designer sweater at the Red Tag sale for an additional 25% off! Sweet staff. Very helpful.
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July 2023 by George Keshishian
The store was pretty empty, maybe due to the price being so high, especially for men clothing. Not much for sale, and the few items they had were very expensive. Noth worth the trip.
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July 2023 by Carter Kranz
Terrible customer service and absolutely awful return policy. Don’t get stuck with that receipt in your hand after 30 days otherwise you are stuck with jeans that never fit to begin with
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June 2023 by Jannet R.
I was looking for shoes for my son, and I couldn't find the size so I decided to ask one of the employees(Jasmine), and at first it seems like we were out of luck because she checked online and there was 1 Birkenstock left, but we couldn't find it. We ended up going to the checkout line.Then the employee (jasmine) I was asking for help came up to us with a box, mind you it was about 10 minutes ago when I asked her for help. She found the Birkenstock and I immediately thanked her.I really appreciate that this worker went above and beyond to get me the Birkenstocks that were a gift for my sons birthday. I really did appreciate that she kept looking even when I said it was okay, it shows she truly cares about the customers...I will DEFINITELY be coming back!!
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June 2023 by Rudy lucero
Mostly I felt.i came late to party, looks like they don't have new merchandise to me looks like old stack.
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June 2023 by EriC B.
They refused to return full price for a mistake that they shipped to me... I didn't want to pay the shipping on their mistake so I waited until I was going to be able to take it to the location and they only gave me 50% store credit... I feel that it's ridiculous considering it was their fault they sent me the wrong size. Extremely irritated by the situation...
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June 2023 by juan g.
I purchased a Too Faced eye shadow palette yesterday at full price only to see it on sale today. I went back to Rack today and was told I needed to return the one from yesterday, go grab another one and buy it to get the sale price. So I did. Then I asked to get a gift receipt for the one I just bought today and was told it was too late to get me one. Please note I was the only customer in line during both transactions. Why do I feel like the customer service here always sucks. Get it together management.
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May 2023 by Bree G
Don't try to make a return here without a receipt, even if the tags are on it and it's clearly not worn. Also, the workers here are snooty & rude when trying to make any return or just shopping in general. They seem to forget its Nordstrom Rack not Neiman Marcus. Their prices are too high for an "off the rack" store. Definitely skip this place and hit up basically any other store in this shopping center!
