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March 2024 by Alfredo Zanchez
This Panera might appear to be small, but its quite spacious. It has a few outlets and their wifi is good enough to get you pass by with surfing the web. The staff seem respectful and active in mantaining the area clean.
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February 2024 by paul hogan
They constantly forget items for your order even when it's slow. I'm done with this place.
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February 2024 by Ines Velasco
I love broccoli
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February 2024 by Brandon Frazier
Forgot the food just not
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January 2024 by Veronica Durham
The staff there is incredibly nice and efficient. I personally love their salads and sandwiches. My favorite sandwich is the Green Goddess Caprese Melt – Toasted Baguette.Everything is fresh prepared and with quality ingredients.
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January 2024 by Andrew Franco (Genji)
Disappointing Experience at Panera Bread - Missing Items and Inadequate ResolutionMy recent visit to Panera Bread at The Collection in Oxnard left much to be desired, resulting in a frustrating experience. Here's a detailed account of the issues faced during this visit:**Issues Faced:**1. **Missing Items in Order:**The initial order included only one bread bowl, one bread, one sandwich, and two bags of chips, despite the purchase of two sandwiches. This oversight caused inconvenience and disappointment.2. **Ineffective Communication:**When reporting the issue to the staff over the phone, there was a lack of effective communication. The employee failed to provide a name and suggested a return to the restaurant for a fresh sandwich without offering any compensation for the inconvenience.3. **Incomplete Resolution:**Upon returning to the restaurant, the promised sandwich was not ready, leading to additional wait time. To further complicate matters, upon checking the bag, it was discovered that only the sandwich and another bag of chips were included, lacking any compensatory items.4. **Inadequate Compensation:**The staff failed to provide any form of compensation for the inconvenience caused by the incorrect order, the need for a return trip, and the subsequent delay in enjoying the purchased items.5. **Quality Compromised:**The need to reheat the food at home due to the extended commute resulted in a compromised dining experience with cold food.**Conclusion:**This experience at Panera Bread was marred by poor attention to detail, ineffective communication, and an inadequate resolution process. The overall quality of service and customer satisfaction suffered significantly.**Recommendation:**Based on this experience, it's suggested that Panera Bread at The Collection in Oxnard reassess its order fulfillment processes, enhance communication with customers, and consider offering appropriate compensation in situations where mistakes are made to ensure a more positive customer experience.
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January 2024 by Nelly
Not location specific but overall customer service. I reached out due my husband purchasing the year membership for sip club, but them closing ventura location (IN OCTOBER). The other locations are not in convenient location for the membership to get any use. Well customer service went on to falsely accusing him using the membership at two locations at two different locations in December. When I said that is absolutely not correct, how could have he used it at the closed location, they gave a very generic response of sorry you had a bad experience, franchise team will reach out. This was over two weeks ago and no one has reached out since then. Obviously they don't care about their customers to be falsely accusing then handing it off to this ghost team to get rid of the problem.
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December 2023 by Cassandra Navarrete
Instead of answering phones they are celebrating birthdays in here ? tried Cali g to place an order for over 30 minutes just to pull up to Carmen’s birthday in here.
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December 2023 by Todavia M
Baaaaaaaad service
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November 2023 by Martha F.
Ordered sandwiches for take out. The good news is that everything was ready and available on time. The bad news is the sandwiches were not great. Mine had so much mayo. I am a mayo lover, but this was way too much.
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November 2023 by Killer Queen
There was no chicken on my sandwhich, just veggies
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November 2023 by Shaheen H.
Not warm or room temp but cold coffee just doesn't work for me. Once I got hot coffee, it tasted horrible. Ordered one breakfast sandwich, and one lunch sandwich. Both were very disappointing. They barely put anything in their sandwiches. So unsatisfying. Person at the counter is not close to knowing what ingredients are in their food. The place is understaffed. Had to go online to figure out if they offered any wheat flour breads. Honestly, I am embarrassed for the manager and the franchise.
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November 2023 by Jonathon C.
I was sitting outside Panera tonight and was so blown back at the hardwork and dedication i seen from one of the employees. She was down on the floor cleaning the edges of the windows and when a customer walked in she would rush right back to the register and cashier. After she would rush right back to cleaning the window edges. I was so inspired and moved by the effort and dedication ahe put into her work. She is such a small young lady but demonstrates such strength down on the ground cleaning to climbing up on a ladder cleaning. I once heard in order to be a leader first yoy have to be a servant. Whoever she is great job and give her a raise :)
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October 2023 by Kyle
ordered a chicken teriyaki bowl and the portion i received wasn’t extremely disappointing for a meal that cost $17 before tax or tip. what a scam never coming back here
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October 2023 by Kyle B.
was completely ripped off. spent $17 for the most pathetic chicken teriyaki bowl ever. bowl was not even half full. never coming back
