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October 2023 by Angie F.
So disappointed with the pick-up service here. Never had any trouble ordering fir pick up here until today. I put in an order to be picked up today 8-9 am. I arrived promptly at 8 as I am on my way home after working a 12 hour shift. Apparently they've switched to a different system, so today, instead of my order being ready at 8, it is now 10 minutes to 9 and my order is still "in progress ". Never had any trouble until today.Update: I went back in at 9:15 to check myself because still "in progress ". Talked to a much more pleasant staff member and was assured he would bring it right out. Not blaming the staff, there's only so much they can do but Sam's really needs to make their system better, this is unacceptable.
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October 2023 by Geena S.
Worst phone customer service. I have a large item return and online it says to call before returning. So I've been calling. And calling. And calling. For a week now. Been hung up on mid transfer, hung up after 20 minute wait, put on hold just to be picked up and started over with another rep in the wrong department. Today I finally gave it my all and waited over an hour on the line. Called back on another line (while still holding) to reach other departments to talk to anyone I could. They kept forwarding me to customer service. Finally I said do not forward me. The guy in auto helped as best he could. While still on the phone with the cust service department it says, "the system cannot give you an estimate wait time because there are no representatives logged in to take your call." So there's NO ONE WORKING IN CUSTOMER SERVICE. At 10am-11am. Business hours as stated by Sam's Club.Update: We were told yes we can return. Loaded it in the car, all 300 pounds. Took it in the store just to be told nope we cannot return. Wasn't compensated for anything. Time, gas, wrong information. Cancelled membership. Will never be back due to terrible customer service.
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August 2023 by Matthew T.
I prefer Sam's Club over Costco. Sam's is much more superior over Costco b/c Sam's have the Scan and Go features. You can order food at the cafe on your phone. Even paying for gas is much easier with thru the app. If only sams would offer more organic options.
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June 2023 by Ray R.
Simply bad customer service from the manager to customer service. I use customer service loosely with this facility. This is the building in Surprise on Bell Road & 303. The produce department has boxes of bruised bananas strewn all over the aisle in the produce. I went to the restroom. I saw an employee use the urinal and not wash his hands. Later the same employee enters the back room of the meat department. I was so concerned for my health that I put about $120 worth of meat back. I don't even dare to go on a Saturday because they don't have checkers and the self-check is not supervised should you have a problem and need help. your customer service desk is a joke. They do not have customer service skills nor can they communicate effectively when items are returned or dealing with problems. that is if you finally get there because they usually have about 20 people waiting for them.GeeZ, your first priority manager TL is to take care of the front desk make sure it is moving satisfactorily and your customers are taken care of at the customer service desk. This is store managing 101.
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May 2023 by Erica G.
Stopped by as my bf is a member. I'm a Costco gal all the way. Their products don't look as good to be honest. Just not as fresh and their brand names food items are not the best, in my opinion. I do however like the furniture they had displayed. Quality of the clothing not the best. Also ... boo not samples today lol!
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May 2023 by Rosa H.
Thank you Justin in Nicaragua for a service. You made it very easy to update my membership with Sam's Club. Which is a great store to shop at. I always find what I need and also some extra goodies.
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April 2023 by Celia C.
Sam's optical services is a great place to get glasses. Affordable, great service and a very good selection of eye wear. Strongly recommend this business
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December 2022 by Gabie T.
2 years ago, I moved back to where I grew up. I decided to get a Sam's club membership. I've never had a problem until now. Today when I entered, I realized I forgot my membership card, normally the greeter at the front door will tell you to go to customer service. No big deal I would have just walked there and gotten a copy of my membership card. The front lady with the frizzy hair said I wasn't allowed in the store. I explained that I forgot my Sam's Club card. She said it again that I wasn't allowed in the store. Behind me there was a white lady and she proceeded to tell her she didn't have a card and she needed to go to customer service. The employee said she could go but I wasn't allowed to enter the store. I had to wait until my ex, who is white so I can go in the store with him. By the way, I'm the primary member of the account. As I walked in with him, she rolled her eyes and with a condescending sound, she yelled have a nice day. At this moment I was really upset that I even had to go through that. No one should be disrespected in that matter by anyone. Her poor customer service skills are horrible. I did talk to the manager in charge Elaine. On which she stated that there was a reason why I wasn't allowed. There have been thefts in the store. I have never stolen anything from Sam's Club or even Wal-Mart! What does that have to do with me? Nothing absolutely nothing. I have never been so disrespected in my life. The company doesn't care about customer service. I hope this lady doesn't do this to anyone else. That being said. I will not renew my membership card. What I experienced today at this location was beyond disappointing. For someone to even say something like that can have big consequences. like a lawsuit. Sam's Club, Please do better.
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November 2022 by Cristy G.
I give it two stars because all in all the store has good selection a variety of all you need in one, the possible 3 stars were not given due to the rude a** customer service lady who seemed to be held at gun point to be there and had to pick up the fn phone and HELP a customer, she did ask if the reason of my disturbing call to CUSTOMER SERVICE was because I couldn't log in, I'm doing a favor to pick up merchandise so I do not have the app but if I did please note that I can read where it says "check in with Sam's club app" it's now been more than 30 min and 5 cars later and still sitting in reserved spot like I don't got s*** to do.
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November 2022 by Denae L.
This is our "big box" store of choice. Easy to find parking, mostly always have stuff in stock, lines aren't insane. Their scan and go is by far the best feature though! The staff at the Oxnard location has always been helpful and very kind. My main reason for being down a star is not having gas available. I really wish they did! Even just behind the building. I mean, I obviously don't know all the details of adding a gas station, but if they did that'd be a dream come true!
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November 2022 by Charlette T.
Sam's has most things I want but not all. Sometimes I go into my store and find the meat department depleted....
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September 2022 by Deanna Gregg Ruedy
The pharmacy is awesome and I like the Scan and Go feature so I can get out quickly. Like the smaller sizes. Costco has orange juice in qty of three where Sam’s is 2 as an example. I like being able to get one gallon on milk too.
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August 2022 by James M.
I very much like the Sam's Club in Oxnard, except they have products one week, and the same product isn't available the next week? I thought that maybe it was a "supply chain" problem, but it is Grape Juice, and other common related products. Other than that, they are great, their employee's are friendly and very willing to help. I live 60 miles round trip from the closest Sam's and/or Walmart, so it is very disappointing when I cannot find the products I like on the shelves, do not make weekly runs, not on my schedule. I do not live in San Francisco, don't know where Yelp got that information?
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August 2022 by Bobby G.
This goes out to aracely McAllister b**** you need to go back to school to become a manager you treat people like s*** like I said before what goes around comes around
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May 2022 by Misty Little
Purchased rack of lamb and pork ribs my first time there and both were ROTTEN. Customer service was awful, literally laughed on the phone about it. I had to save the meat overnight to get a refund, on top of driving 40 minutes one way to get there with the stench of rotten meat wafting around to get the $60 I spent refunded. Will NEVER shop here again.
