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August 2025 by Yelitza Roa
It is a very classy store, well organized and with excellent service.
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August 2025 by Albina Leon
Customer services wasn't the nicest. Wouldn't recommend if somebody goes in with the intentions of asking for assistance .
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May 2025 by Lenora Mae
Poor customer service on Mother’s Day
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April 2025 by Rose Marie M
Associates are very helpful
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April 2025 by Vivian Clauge Rohlfing
Very friendly staff! Andrea was awesome and saved my husband!
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August 2024 by Daily Living
I loved Joanne at the Clinique counter. I felt so lost and she helped get just what I needed. I've had a couple of great experiences at this Ulta in Oxnard.
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July 2024 by Amber Bruno
I had an appointment with the salon for a formal makeup service. My stylist was, Jaqueline H., and she was nice, but I was not happy with my service. The lighting in the store is not fit for makeup. I came home and was completely orange. I had to take off all of my makeup and redo it myself for my event. $70 wasted! Not going to return.
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July 2024 by Lisa Murray
I love going to Ulta and getting something new Everytime
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July 2024 by Bisky Dog
Everything for your woman
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July 2024 by Omar Alvarez
I dont really care for this place but my girlfriend loves it.
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May 2024 by Amber Sturdivant
Gave me a travel size instead of full size for online order and refused to help me take it back to another store. I drove 25 miles back to their store for their mistake. Did not even offer free samples or anything.
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May 2024 by Rider4Z - Otaku Lounge Productions
Employee makes me not want to go back.
A week ago was my first time going into Ulta. I don't usually go into beauty stores and felt very much like a fish out of water. But everything went fine, I found a new brand of nail polish to try and I ended up loving it so today I went back for 4 more colors. But today the sales person who checked me out makes wanna never go back in that store again. She asked me several times for my phone number for various reasons and each time I said no. Then she finally said I needed to give them my phone number in case I wanted to return the polish. I questioned why and she immediately got defensive. It was "store policy" and "not her decision" when I didn't accuse her of anything and I even said out loud I know it's not her fault. I suggested she tell her manager I think it's a ridiculous policy and she repeated it wasn't her decision. Then when I tried explaining why I wasn't comfortable giving my phone number she immediately cut me off "That's ok." I quietly tried 2 or 3 times and she cut me off each time. I could tell she was obviously bothered so I tried showing some empathy and asked if they get harassed regularly over it, but she made it very clear she wanted nothing to do with me and turned her back on me before I even left the counter. I even apologized out loud to her as if I had done something wrong. I tried talking to her about how much I liked the polish, how it hadn't chipped in a full week but she still dismissed me. I used a friendly voice and told her I hope she has a good day. She did not respond to it. I had gone into Ulta with the mindset that I was gonna talk to the employees about how much I loved the polish and have some friendly morning conversation, but I left feeling like a horrible person instead.
I think you either need to pay your employees better so they're happy to be at work and/or give them better training. Also drop the whole phone number returns policy, I can easily buy this brand elsewhere.
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May 2024 by RL Cleary
I see I'm not alone with not being impressed with the customer service in this store - to be fair I went in there on a Friday evening and that is not the time for me, to crowded with too many kids. Anyway, I've decided that - next time I go there - I'm going to go staight to the front (hopefully to a manager) and state that I'm going to need an associate to assist me, and well we'll see how that goes ??♀️?
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May 2024 by Ayde Lopez
Straightener was marked for $32.99 and rang up for $49.99 asked them to respect the price I saw it for like they do at ANY other store I should know cuz I’ve worked at a couple of stores and manager said no because kids switch products around when there was multiple items not just 1 or 2 she gave attitude and complained she’s had to fix multiple items throughout the store like it’s not her job to do so or like it was my fault, HORRIBLE customer service and management skills. Cashier Alma was super sweet about the whole situation though since she was the third party involved since manager couldn’t speak to me directly even though I was standing right in front of her!
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May 2024 by Carmen M Cruz
Excellent service
