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August 2025 by Debbie Gold
Great service. I had a complicated return and Sasha was as sweet as can be with helping me! Nice atmosphere, no waiting, A/C was working great on a 90* day inOxnard.
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August 2025 by Ralph Gaudio
Don’t call. The robot is the most viscous robot you’ll ever TRY to get through.
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July 2025 by Luisa
I had initially intended to make this UPS location my go-to store for package deliveries and Amazon returns, given its proximity to my new home. I walked in today with a positive attitude, introduced myself, and shared that I had just moved to the area and was planning to become a regular customer.
Regrettably, the customer service I encountered was anything but welcoming. The young woman behind the counter appeared disheveled and entirely disinterested. As I placed my Amazon return on the counter and reached for my phone to retrieve the QR code, she snapped, “Are you going to give me a QR code?” in a tone that was unnecessarily rude and impatient.
I calmly replied, “I’m trying—I just got my phone out,” but the interaction had already soured. She processed the return without a word of courtesy, handed me the receipt in silence, and offered no acknowledgment or thanks.
Needless to say, I will not be returning. First impressions matter, and this one made it abundantly clear that customer care is not a priority at this location.
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May 2025 by Nelson Millare
I return an item purchased in amazon,i'm happy with the service i got
Thank you UPS
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May 2025 by Ryan
Terrible customer service, also nobody answers the phone or calls back when you leave a message. 10 phone calls and four messages in 3 days and still nothing.
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February 2025 by M Rivera
Notary is noted on website. Drove to store and the employee stated they don’t do it on weekends. Waste of time.
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December 2024 by KC H
Jesus provided awesome customer service yesterday! We needed to ensure that a package would make it to the recipient by 12/24, and he quickly identified the service that we needed and managed the transaction with friendly efficiency.
Great Customer Service! Thank you!!
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December 2024 by Edie DeVine
$5 to print a UPS return label… are you kidding me? And the disrespectful staff questioning me about whether I’m authorized to return a package and giving me attitude when I complained about the $5 charge to print the label. A ream of paper costs less. What an embarrassment for the UPS brand - all the way around. Shame on Store #6279 and those employees on shift on the afternoon of December 22.
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November 2024 by Kathryn
Robert & Shannon & others have been very professional & courteous & helpful.
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October 2024 by EPR
They did not want to help me return equipment with12 minutes From closing. Nothing on their website states that they will not process equipment returns with a designated time. So you get one star. DO BETTER
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September 2024 by Jose Vasquez
I got my passport pictures there the workers were nice and helpful may god bless this place and the people
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July 2024 by Allan Gutierrez
AMAZON CUSTOMERS!! DO NOT RETURN YOUR ITEMS AT THIS LOCATION. THEY DO NOT HONOR AMAZONS FREE RETURN SERVICE. THEY CHARGE FOR AHIPPING LABELS ANS BOXES. I WAS ASAUALTED BY THE MANAGER ON A POWER TRIP IN THIS STORE. I WILL BE FILING A LAWSUIT AGAINST UPS. THE FRANCHISE OWNER AND MANAGEER. IN ADDITION I AM HANDICAPPED AND MADE RIDICULE THAT I COULDN'T WALK.
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July 2024 by Zoila M.
A rude and lazy young man, refused to help with Amazon returns. He told us we had to package and label our items, even though the Amazon site said labels and packaging isn't needed.
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May 2024 by Villafuerte Cortes
Stopped by on a Friday at 6:18pm, 12 minutes before closing. I was unable to ship my package because they had closed their registers for the day. (Even though I was paying with a credit card) saw a couple of other people turned away. Not sure why the store was even open at that point. Anyhow, made a short trip across to FedEx on Vineyard and got my package shipped. Won’t be returning to this location.
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December 2023 by Andres Bergsneider
Review to UPS! (Not the store!)5 dollars for printing my shipping label?! This is the biggest scam. We’re in 2023, how is it possible that showing your label off your phone is not enough??
