Velocity Truck Centers is a reliable and customer-focused business, as evidenced by the reviews. Customers praise the exceptional service they received, particularly from employees like Marisol and Adam, who went above and beyond to assist them. Marisol's knowledge, hard work, and dedication during a busy rush hour were highly commended. Customers were impressed by her ability to handle multiple clients efficiently and effectively. Additionally, the parts department was praised for their helpful and accurate assistance in identifying the right parts for a customer's needs. While some customers had negative experiences with rude and disinterested staff, the manager, Adam, was able to turn the situation around. He demonstrated a friendly, understanding, and professional approach, taking the time to personally inspect the customer's truck and ensure the issue was resolved in a timely manner. His actions were highly appreciated and led to a positive overall experience. Velocity Truck Centers appears to be a reliable and customer-focused business, with a mix of exceptional and subpar service experiences. The reviews suggest that the company should focus on hiring more employees like Marisol and Adam, who embody the values of excellent customer service and a commitment to resolving issues.
My def pump went out and these guys really took care of me, thank you Marisol and crew.
April 2025
Cesar and his crew are absolutely amazing! They went above and beyond with a difficult diagnosis. Grateful for the hard work and dedication!
December 2023
Charged $$ me 7 hour labor ($215 n hour) for a less than 1 hour job. Supposedly because it took them a long time to find the issue. CPU (module) is the first & easiely computer scan issue detected challenge.
