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November 2023 by Eric Loranger
They took the time and effort to install my Sena helmet communication device for me, made sure it was paired with my phone and I was good to go when I walked out the store. Sure I could have done it myself but was an unexpected A+ customer service experience. I love Cycle Gear!
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November 2023 by Josh Santomieri
The staff here are super friendly and every time I’ve been in I’ve had a good experience. The store has a decent selection of gear and the staff is super helpful and happy to run through it with you.
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November 2023 by Brett
I thought it was an unbelievable experience. Can’t and won’t speak for other out there but the service I personally received was top notch. The dude working there was literally the most accommodating dude on the planet and I won’t even go into all the details about how amazing he was but rest assured it was 10/10 of not 20/10… yes some of the things might be a bit pricey but ? worth it when you figure at the end of the day you dont want to become roadkill in any situation. Their stock is solid and their is a pretty good range of items to choose from and all I know is I feel safe after buying my big motorcycle cycle jacket from them comes with padded protections just in case
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November 2023 by Jennifer S.
Lea was amazing and super informational helping me and my partner find everything he needed for the MSF course. She walked him through what he would need and how to get the right fit for gloves and helmet, along with tips for being successful. Thank you Lea!!!
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October 2023 by Rene Pardoel
The staff at this Cycle Gear were very friendly and helpful. They helped me find exactly what I was looking for and treated me with respect and kindness. I got exactly what I was looking for and the price was even better than expected. I’d gladly shop this store again.
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October 2023 by Morgan Mattson
The folks at Cycle Gear were very great. They were very attentive , caring and helpful with a special Birthday gift that she was selecting for her son. He was very happy with the selection that was made and purchased at the Cycle Gear shop in Pacheco , Ca. The people there were so attentive and very helpful in assisting us in making an excellent and correct gift selection . Thank you all for your exceptional help and service.Sincerely,Morgan & Anna ??
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October 2023 by Phillip
John and the staff at Cycle Gear(Pacheco Store) were awesome! From the time I phoned in to see if they had my size in a jacket I've had my eye on, to the time I left, the customer service was top notch! John was informative, present, and just a overall pleasant person!(hard to find nowadays) He was very knowledgeable without being pushy. Will definitely be back just bc of the staff! Keep it going guys!
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October 2023 by Todd W
Fast polite service on my new tire mount and balance. Nick took the time to physically check for available inventory. Let me know that he is the tire guy and to drop off next day, as it is a first come first served. Dropped off at 10:45. It was ready by 1:00. He didn't start his shift until 12. Great communication by all
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October 2023 by Liem Do
Great service, the clerk helped me find the jacket I was looking for in the size I needed. I was also looking gor some riding gloves and he gave recommendations on which brand and style would suit my needs. Would def be back at the Pacheco location for more gear.
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September 2023 by Eddie Bones
The Harbor Freight of motorcycle accessory stores. It's hit and miss for customer service (mostly miss) as most employees know little about motorcycles.Came in for a battery and despite only one other customer in store, couldn't get any assistance. Only a couple good batteries, others were cheap Chinese house brand, not easy to verify fitment (Harley). Went next door to auto parts store and bought the correct battery. Zero selection of bike stands other than their house brand. Went to Powersports and got better stand for half the price of their stand. I use this store (any location) only as a last resort.
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September 2023 by Ralph de Vries
The salesman was very knowledgeable and helpful getting me my riding boots. He also assisted me with Cycle Gear’s “special program” which costs $50 but he helped me get a discount on that. He explained the return policy and I left as a happy customer. Thanks
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September 2023 by Eric Horn
Have been coming to this place for over a decade now! Friendly and knowledgeable staff. Good selection and prices. Highly recommend to all looking for gear.
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September 2023 by Andre Paiva
Went to the Pacheco, CA store to mount and balance new tires/wheels. Service was fast and the guys were super helpful! I’ve been coming here for years and I have always left 100% satisfied.
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August 2023 by Kay L.
I truly enjoy visiting here. Nick is full of useful knowledge. Ask him anything and he'll know top of his head. Very patient and sweet! I'm looking to sell my cbr 1000 so of course I had to replace everything and make sure it's safe for the next rider and I was lucky enough to run into nick. He just dropped everything and helped me which was fantastic!! Everyone here is really helpful. The cute gal in the front is also really sweet! Makes a difference!
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August 2023 by dfunklegend Fontdawg
Everything you’d hope for. Ordered the helmet I want, called me when it came in. Fit great. When I ordered the helmet I asked about a Sena unit. When they didn’t receive any, they called a sister store and had it transferred! Next day, they were installing it in my new helmet. Went the extra mile, great customer service!
