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January 2024 by Joser Lopez
Hello i had the worst experience trying to return a part at this store, first i was ofended an employee told me that the part they sold me was used that i switched it,wich i didnt do that i recieved it from the store as it was, so finally after 40 mints there, it was their part of poor quality of course not used.
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January 2024 by Eric Nordendahl
Got most everything easy to get to right off freeway
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December 2023 by Geralyn Deatherage
These guys are AMAZING! Went beyond to help me find a rare mega fuse and I just can't be more thankful! Even bench tested the one I brought in without me asking.I mean WOW!!! Haven't had a better experience THANK YOU MONUMENT you are appreciated ??
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October 2023 by Sterling Bobbitt
Super service and good prices. Thanks to the team!
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August 2023 by Ed Santos Jr.
Excellent place to get auto parts. Parts are in stock and the employees are friendly yet professional.
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August 2023 by J N.
Dropped in at the Pacheco location to pick up a large axle socket. Carlos helped me locate them, but I wasn't sure which one of two would work. As they only had one of each, I chose the one I thought would fit. Carlos agreed to hold the other one at the counter in case it was the one I needed. Excellent customer service.
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July 2023 by Randal Plankey
They almost always have what I need!
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June 2023 by Lindy C.
This small local company has lost sight of what customer service is. The door was locked minutes before actual closing time so the young people working could leave asap! They sell a product that only 1 other vender has and that had closed much earlier. When i begged for help telling what i needed they laughed and pointed at the street!After 30 years of paying higher prices and getting good service from the older adult experienced sells associates, It's OVER! The small local company has CHANGED it thinks it can operate like a national company with low paid young no nothings that are NOT smart enough to know where their pay check comes from or why they are there behind the counter. With that said. The national chain let me in at the last minute sold me a part that saved me thousands, after a piece of equipment failed. It was 9pm Saturday night.I recommend that you not waist your time or money with this very poor auto parts store.
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June 2023 by Teo D.
They know their parts and good customer service. I would recommend this place. Always seem to have the parts when you think they won't.
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June 2023 by Bryan BKG
Great help and knowledge staff. I'm changing the rear brakes on my Ford Transit connect and they had everything I needed including the tool to help with the rear brakes specifically. It's not your typical depressor and they had it in stock. Super helpful.
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May 2023 by Amanda D.
The battery in my key fob was dying and I had no idea how to switch it out. I went into the store this morning and Dalton along with his coworkers were super helpful and switched it out for me. Thank you for the amazing service.
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March 2023 by Orlando
I usually frequent a competitor's store but they did not have the rack and pinion I needed.I called Monument Auto parts and the associate physically checked for the R and P and put it on hold for me.I arrived at the store and was greeted upon entry. The store was clean, and all the employees were engaging with other customers.I purchased my parts and the associates even helped carry my items to my car.Thank you for going above and beyond,you have earned a customer for life.Overall, I give this establishment 5 ?Keep up the great work.
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February 2023 by David Williams
I always liked Monument Car Parts but their prices were quite a bit higher than AutoZone
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February 2023 by Jason Certeza
Very reasonable prices. They know what they're talking about!
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February 2023 by Nickolay M.
I do not and have not ever worked for this company. Nor am I a vendor. Nor do I have a personal friend there. That's my preamble.This is how the story goes...Soooo I was driving in Concord to a tutoring session. (I am a private tutor for high school math, English, and science); when an emergency steering light and battery check light appear.Uh oh. Bad news.Almost immediately, my power steering becomes "heavy" and sluggish. It borderline 'freezes' up, and I can barely turn the steering wheel.By the grace of God, I am able to roll to my mechanic, who in turn says I need an alternator. The one I bought about a year ago was failing. This is 5:00ish p.m. on a Friday before SUPER BOWL weekend and Valentines Day. People WANT to leave work. And frankly, this is a Toyota part / Denso (OEM)-- it's supposed to be reliable.My mechanic suggests that I call Monument Auto Parts.I am connected with Alex.Alex finds my invoice and confirms my prior purchase. He then locates the replacement part. Not only does he have one and also a different Monument Auto Part store on Detroit Avenue in Concord (which is minutes away for me). He says I can go to THAT store and exchange it with my bad one. Mind you, this is a Friday evening.But tick tick tick... they close at 6:00 pm.Alex then calls the other store. Sends them the paperwork/ invoice and sets it up with their staff. All I had to do was bring the old (one year old) part. No box. No receipt from me (but remember he found my receipt).My mechanic takes my alternator out. My car is now dead. He then helps me get transportation to the other Monument Auto Parts store.I arrive just before they close. Everything is ready. There is no hassle at all. Silk could not be smoother. No extra charge. No arguing. Alex quarterbacked the process so well.Long story a little less-long... My mechanic put the part in, and I was rolling by 6:45 pm.Amazing.I can not thank Alex and his extended team enough. They are reliable, fast, thorough, and super knowledgeable and dependable. Many other automobile parts stores want your money and nothing else.Alex demonstrated SERVICE, speed, and a balance of exceptional kindness and professionalism. He anticipated what was needed.He is OUTSTANDING.Going forward, I will only go to Monument Auto Parts.
