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August 2023 by R. Michael Buehler
Great selection. Very friendly and helpful.
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June 2023 by Cherie C.
I stopped in looking for a piece of sheet music for the piano. One of the nice ladies helped me even though she thought from memory she didn't think they had it. Then she went the extra mile asking me to wait a minute or two - went around one of the tables looking through another section and not only found the song I was wanting, but it was in a used book with every other song of the musical - and - she sold it to me for much less than the sheet music for a single song would have cost. I love people who help customers and don't worry about the profit to them. I walked away very happy and will always go back and/or refer Bookmark Music when needing anything musical.
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June 2023 by Frank towler
Spent time playing guitars with a friend. Staff was super kind and helpful, no problems at all. Will definitely be visiting again.
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April 2023 by pjr324
Required to sanitize my hands before entering her shop. I did not enter her shop! ( Had my vaccine, both.)4/12/23 No one wearing a mask in shop. There was no greeting hello etc just pointing to a bottle of sanitizer and saying you need to sanitize your hands first. I have been playing for 30 years and never handle someone else’s guitar or musical equipment unless my hands are washed. Just flat out rude. Seemed more concerned with flirting with the person at the counter. This is why more and more people are ordering on line. I always give locals in Pacific Grove first shot at my business and if a bad experience like with you , I order on line. Because of on line business, store ownes should be going above and beyond. On line is providing better prices, service and slection. Will be going to Amazon for my musical needs. As I was leaving your store I found a bag of marbles just outside of your door? Look familiar?
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August 2022 by Kathleen T.
I called ahead to make sure that this store would be able to get my son's trumpet cleaned. They said yes just drop it off during business hours. Today I went into the store with my 12-year-old son and my seven-year-old daughter. We were immediately chastised for not putting sanitizer on our hands when walking in the front door. We walked immediately to the right and we're distracted by the great selection of beautiful socks. I apologized for not putting on sanitizer for myself and my children and there was no response from the woman working. She was pacing around the store for a while and I could tell she was in a bad space. My kids and I decided to give her some time to do whatever it was she was doing and we browsed around. My seven-year-old daughter picked up a magnet and was looking at it. The woman who was working stood about 10 feet away from her and screamed at her "you will have to buy that if you put it in your mouth! We can't sanitize that now! And pull your mask back up!" This item was not in my daughters mouth. In that moment I chose kindness and said "I'm sorry about that and goodbye" and we walked out of the store. My daughter is now upset and distraught over this stranger yelling at her. We are now at a time when masks are not mandated. My kids have been traumatized by the Covid pandemic and have had issues with masks/no masks rules, and a fear of and germs, so this interaction just worsens their experience. It was a great opportunity for me to open up a conversation with my children about not being reactive to other peoples negative energy. I'm very disappointed because I had heard great things about the store. I will never return and will spend my resources elsewhere.
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October 2021 by Alfred G.
Great selection and service. I felt safe in this store as they have very thorough COVID-19 safety measures. More importantly, they're very knowledgeable, helpful and friendly.
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October 2021 by Brianna P.
Bookmark music was recommended to me by my child's piano instructor I was really pleased with the wide selection of music books available They also have great customer service willing to help and share information
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September 2021 by Richard Taylor
They have a very good selection of ukes to pick from and were very helpful in assisting me in making my choice. They have done a superb job of quality control so all their ukes are set up very well. Thanks
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August 2021 by Domoniqué Hittner
Good selection. The customer service may be poor at times, so I would recommend having an idea or a list of items to support your search efforts. The sheet music is very disorganized, so I would plan to spend a few extra minutes searching for genre labels.
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April 2021 by David N.
Was looking to order an instrument from their online store and called them for some information and Marsha was very pleasant to talk to. She also gave me a follow-up call a couple days later just like she said she would with some information about when they'd have something in stock. I don't expect that sort of service these days. I'm really impressed by their selection of sheet music and it's nice to find a place that takes ukuleles as seriously as they do.
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January 2021 by Jf Franklin
Nice and neat place.The ladies were helpful and nice.
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October 2020 by Blue B.
Really nice owner. Very helpful. Great resources for local teachers and students. Basically every method book or solo collection you could want for kids prepping for Allstate, S&E, etc. they carry quality brands for accessories and have access to a Yamaha contract for instrument purchases - no junk. Cool vibe!
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April 2020 by Lyn Bronson
Bookmark either already has, or can order for you, any sheet music in the best printed editions and ship it to you virtually overnight. Bookmark's staff is very efficient.
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February 2020 by Paul David Alcocer
I'm happy I found this music store in town! Sweet nice guitars for sale and tons of music books and accessories like tuners, guitar strings, drumsticks, composer wands.
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December 2019 by P. T.
This is a GREAT music store. The people working there are the best - knowledgeable and fun. Yes, the proprietor has a sharp and sometimes sarcastic wit, but a heart of gold. Get to know this store. Their inventory is surprisingly deep and they'll order things they don't have. I used to travel to SF for music before Bookmark cade to town, but no longer necessary.
