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December 2023 by Brent Smith
Central Avenue Pharmacy is one of the best pharmacies on the Monterey Bay. They hold themselves to a very high professional standard, and consistently exceed your expectations. Additionally, they always have multiple employees available to problem solve any and every issue. Whether your insurance, M.D. or an issue regarding the stock of a medication, they always find a way to make sure you have your RX.Personally, as somebody who recently moved to Salinas after living on the MB for over 20 years; I drive to PG several times per month because of the quality of service.I'd highly recommend CAP to anybody dealing with poor and careless corp.pharmacy's typical and unacceptable inability to provide excellent customer care.
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December 2023 by Victoria Berry
The person who answered the phone was so unhelpful. When there is a problem with post surgery medication, they should reach out to the doctor before you have to bother the doctor two more times, just to be told again. "They have it."
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October 2023 by Bob S.
Do not use this pharmacy. I've put up with them for several years and have finally transferred to an efficient and competent pharmacy elsewhere. Central Avenue Pharmacy never has my prescriptions ready for pickup up when I visit, even if they've texted me beforehand to announce that all is good. I go in, I give my name, and one or two of the prescriptions will either be missing or filled incorrectly. I then wait 20 minutes while the errors are rectified. And, while I'm waiting, I will find that pretty much every other newly arriving customer is about to have the same experience: they come in, cheerfully ask for their prescriptions, and will then either leave empty-handed or wait in line behind me. Central Avenue Pharmacy is amateur hour. They're in a small and semi-remote town, confident that they will maintain a decently-sized clientele who are relatively old and immobile and reluctant to drive ten miles or so to a better pharmacy. The service is therefore abysmal. I am perfectly willing and happy to make the drive elsewhere and will never set foot in this laughably bad store again.
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August 2023 by Gabby B.
They will convince you they are the only option you have, charge an extreme mark up, and send your medicine poorly packaged rendering it unusable. Go somewhere else.
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July 2023 by Angela L
Young guy rang up someone else right in front of me after I was waiting behind someone else and didn't bother to look me in the eye or apologize in any way. It was just the 3 of us in the store.Go somewhere else that way you can't blame that it's not a small local business treating you that way.
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July 2023 by Amy S.
All of the workers here that I've encountered have been super nice and helpful. This isn't always the case with bigger pharmacy chains these days. It's great to be able to rely on this pharmacy. I never had to wait either.
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March 2023 by Carla B.
Hometown pharmacy, friendly, efficient. Very helpful and knowledgeable. My first visit this week. So much better than hanging in line at one of the brand stores. Support local businesses,
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January 2023 by Brandon Nozaki Miller
Very friendly staff and they are pretty prompt with compounded rxs.
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September 2022 by M C.
Had an older record in old system. They gave me several answers to the same question. Merry-go-round. Total run around with no one taking responsibility for working out what should have been an easy request. THEY ONE OF THE MANAGERS JUST HUNG UP.When pharmacy has several managers--things get confusing. A pharmacist is not an office manager.BEWARE OF CAP I personally feel unethical behavior. Extremely poor customer support, poor phone system. Very hard to reach a live person.
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September 2022 by Susanne Piccari
I needed a prescription filled quickly today (it was actually sent to CVS but they had none in stock.) So I took it to Central Avenue Pharmacy: They transferred the prescription and filled it on the spot. Great service, very friendly. Love this pharmacy!
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August 2022 by Eric Thurston
If I could leave negative stars I would. They are so disorganized that they couldn't immediately find my prescriptions when I went to pick up. Once it took them 4 days to fill a prescription and I missed a night, and the next time because it took so long to fill missed two nights. Switched to Amazon pharmacy since they are fast and reliable, never missing a prescription again. Never again with this pharmacy.
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August 2022 by Anthony Munoz
They are nice but their failure to have my prescription ready at the time they say they will is upsetting. You should call ahead and make certain it's actually ready before bothering to make the trip down. Don't depend on them to meet the deadlines they set for themselves.
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July 2022 by Megan C.
I just moved to Monterey and after bad experience after bad experience at different cvs pharmacies my husband and I decided to find a small local one. Only downside is the hours but it was a great experience and great customer service. Yes, they ask you to wear a mask and while I'm not normally one to wear one it makes sense given many of the customers safety.
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June 2022 by Scott W.
First time I have used this Pharmacy. I got called twice to go over things with the Pharmacist. She was very kind and offered free delivery. How nice and thoughtful. Would definitely recommend.
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May 2022 by Josie M.
Not the best pharmacy. Limited hours. You still have to wear a mask when you go inside and they never have my script ready when i go. I called mine in a week ago and it wasnt filled. Its Lways a hassle coming here.
