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December 2023 by George M.
Kevin and Kyle were outstanding. My car broke down, and I was worried that I would be either stuck in Pacific Grove ( not a bad place to get stuck in) or have to drive back sometime next week to retrieve my car. Well, thanks to these guys, my car was ready in time for my return home, and the service was outstanding and thoughtful and extremely friendly and reassuring. Kevin put me at ease at once, and he kept me apprised every step of the way. And,it didn't cost me an arm and a leg. If I lived in the area, Pacific Motor Service would my go-to place for car maintenance and repair. Pacific Grove has a jewel in its midst.
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November 2023 by mike durrant
The team at Pacific Motor Works do incredibly good work. I took my car in to get an oil change (knowing full well that there are some issues with my cars engine or transmission). They got the car and performed a much more detailed inspection than I thought and sent me updates on what they found, what they recommend and then prioritized the work they were recommending based on the vehicle overall condition. While I am not happy that my car is dying a slow death, I really appreciated that they were so thorough when performing my oil change and being honest with me on what they found. They are a trustworthy company and I definitely recommend bringing your car or truck to them for service.
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November 2023 by BRAD
I had severe engine issues, made an appointment and was seen right away. The solution they offered was the best ?. Repairs were made in a timely manner at a reasonable price. ? Communication with me was superb, and I highly recommend Pacific Motors. There is a reason they have been in operation since 1947!!
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November 2023 by amie gahan
Pacific Motors has been great to me for the last three years. I’ve come in with concerns, and they are always incredibly helpful. They are fair and prompt, and always have found a solution for me. They came highly recommended from friends and I always recommend them.Service: Electrical repair
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November 2023 by Mario Ruiz
The team has always been amazing!! From ownership to front desk to the mechanics. Been going there for 10 years and would highly recommend this place. They are honest, fair and have great customer service. Go there!Services: Air & cabin filter replacement
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September 2023 by Fidel Banuelos
I came to Monterey for vacation from Modesto CA, unfortunately my front brakes on my car were scraping metal to metal. I was so stressed out, because I was unable to drive anywhere in Monterey. It kind of ruined my vacation for the first day. Plus I needed to get back to Modesto. I called Pacific Motors service, they told me to bring my car in and they were working on it and no time. Few hours later my car was done, they did an amazing job. The job was done professionally with Quality Parts. Not to mention it was budget friendly for me. The cost was lower than the estimate. Office Personnel was amazing they were very courteous and very helpful. I highly recommend them. I promise you you will not be disappointed.
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September 2023 by Deanna
Amazing service! Communication and overall service very timely. I was contacted back regarding an appointment date within the hour of initially requesting. I'm about to leave the area and needed some simple maintenance on my car and they were very kind and got me in within the same week. My options for replacing tires were explained thoroughly as well as the different estimates for each scenario. Highly recommend!Services: Tires
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September 2023 by Peggy Gray
Excellent service and frequent communication. Kyle provided daily calls with updates. My service which should have taken 5 days was complete in 2 days, wow it was such good news. They also went through all the serviceable details bumper to bumper. All in all they saved me almost $400Thank you Pacific Moter service,
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September 2023 by Elijah Epstein
(My car does run fine now, no spites to the mechanic) however Kyle at the front desk was very impolite and at no point felt sincere. The manager (Kyle) would not let me talk to the owner even tho I had spoken to him prior that day, and made an arrangement. Overall seems like they have some issues in their chain of command and it felt like I had to strongly advocate for myself in order to not get over charged and what I deserved. I am looking forward to your lengthy and discrediting excuse/response.
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September 2023 by finbon1
Pacific Motors always does a great job identifying problems that other places can’t figure out and their work is always great. We’ve had all kinds of things done to our various cars over the years and they’ve always done it right the first time. No coming back because they repaired the wrong problem and now what we brought it in for, as has happened to us occasionally with other shops.
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August 2023 by Yvonne F.
I had a check engine light come on & took it to Pacific Motor Service. They came back & said it wasn't the check engine light it was the maintenance light- But since they set the diagnostic for "check engine" I would have to pay around $400 bc I told them the wrong light!!!! I was flabbergasted that they thought they could do this. They came back within minutes to say I'd have to pay this amount. I said it was a crime to charge me for doing nothing but setting up the diagnostic & it's THEIR job to check which light & what the problem was. I was in shock, refused further service & never returned again. They then offered to only charge me $200 (cut in half) for the misunderstanding (bc I said it was a rip off & I wouldn't be returning as a customer). But they lost my trust; it should have never happened in the first place. I thought I had left a review back about 3 years ago when this happened, but it must have been on another website besides Yelp. After seeing these bad reviews, I thought it was important to add my review. Sooooo unacceptable & such a RIP OFF to charge that amount for NOTHING. I wouldn't trust them.
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July 2023 by Dakota Harding
Pacific Motor Service was amazing! Super kind and professional throughout the whole process. I really like that Kyle broke down the process so I could understand it too! If you have AAA and need to tow your car, I highly recommend Pacific Motor Service! Car repairs can be expensive, but the AAA discount they give you helps out A LOT!Services: Auto engine diagnostic
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July 2023 by Lea Aricheta
Service was excellent, and as the other reviews say communication is clear, straightforward, and friendly. They work with your schedule and preferred method of communication. The quality of work is also excellent. They identified the problem (shaking while braking at high speeds - rotor needed changing and brake pads pretty worn down) and addressed it. They also rotated my tires. Military friendly!
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June 2023 by Shanna G.
DO NOT use this shop. Do yourself a favor and go ANYWHERE else. They are dishonest and untrustworthy!I brought my car to them to check a warning light that had come on. Kevin called me after a few hours to tell me that my car needed a software update and that it would be $720 for them to do the update plus the $220 to inspect/diagnose the problem. I said, ok well let me call the dealership to see if this is covered under any kind of warranty. I call the dealership and speak to their service department who tell me that they have never heard or a software update costing $700 they ask me to get a part number from pacific motor service. I call Kevin back to ask for this number, he gives it to me and tells me that he also just called Volvo to ask if this was covered under warranty. When I call Volvo back and give them the requested service number I am told that the software is about $40-$140 and the labor would only be $235!! They also told me that Kevin had just called to find out what they would charge him to bring the car CAR TO THE DEALERSHIP TO HAVE THE WORK DONE, then makes an appointment to bring my car to the dealership. It was never communicated to me that pacific motor service was unable to perform the work themselves and that they would need to take the car to the dealership for double price!!!! He even told me that it may take until the end of the week depending on what time of day the software was digitally delivered to the shop because if it was late in the day his technicians would not have enough time to upload it. They are unethical and dishonest STAY AWAY!!
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May 2023 by Sweetie A.
I'll cut to the chase: I needed the California State Bureau of Auto Repair to come to Pacific Grove and get my car released from this awful place they call Pacific Motors. I had declined their offer to work on my car for $1200 after I decided they'd misdiagnosed the problem. I had notified the owner that I'd be towing my car to another shop and they said: "You have to pay us either Storage Fees for 10 days (@ $100/day which they'd NEVER told me about) OR pay us to repair your fuel pump (About the same $$$). I declined. The mechanic never talked about the water inside on the floor. Then - the owner called me back the next day and said: "You must not want your car so I'm going to keep the keys and put a lien on your car so it's mine ". Well I'd never heard of such a rotten thing and I've owned many cars and dealt with maintenance and repairs and mechanics. HOW RUDE. That's when I got so mad that I called the State Agency and the guy came down the next day and visIted the shop. He called me a half hour later and said "Come get your car by closing today - you owe nothing!" Ohh what a hero. Those owners/alleged mechanics are not to be trusted - I think they thought I was a chump and would pay them $1,000+ for NOTHING. I finally had it towed to another shop that specializes in my make car and the fuel pump issue NEVER came up. So that's proof of Pacific Motors' deceptive practices. How do they stay in business? After reading many Reviews here I can say these guys target women customers who mistakenly trust male mechanics. That's appalling especially in today's world. Don't believe everything a guy in a repair shop tells you. Use your critical thinking skills. If something sounds fishy - it STINKS.
