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February 2024 by Maria M
I just had the worst experience with a rude gentleman working in the pharmacy. This guy's name is Chris. I had to call him (from the doctor's office I worked for). I asked him some simple questions and he gave me nothing but uncalled for attitude the whole time. I understand the power has been out for 3 days. Sucks. Everyone is dealing with it. I hope to never have to speak to this guy ever again.And if the posts below are any indication, this guy is a jerk, rain or shine. Very disappointed with rite aid. please have a talk with your employee, Chris.
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February 2024 by Bryony Rae
We just moved to this area recently, and the pharmacist (or assistant) who answered my phone call was quite rude and dismissive. He cut me off when I was explaining my purpose for the call and then answered my question like he thought I was the dumbest person to ever exist. I've never had an interaction like that with a pharmacist before - either in person or on the phone, so I thought it was worth putting it in a review. I will soon be swapping to a different pharmacy rather than sticking with this one (the Rite Aid at our original location was fine).
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January 2024 by Nicolas El-Hage
Somehow the ice cream counter is perpetually "broken"
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December 2023 by beatrise aquino
Very rude customer service. Old white men verbally harassing me in line because I was making a return. They really scared me. I got very concerned with my safety. BTW the transaction to make a return took less than 4 min. Rude old lady at the register got angry and upset at me for making a return when the whole transaction was less than 5 minutes. Are you really that impatient? There is video proof. 3:00 pm Dec 7, 2023. Lots of mean spirited old white people. Im a minority and they verbally harassed me at the register i almost had to run back to my car due to safety concern. Don't go to this rite aide.
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October 2023 by Jazmine “Malee” Ruppenthal
The past few visits were not great, but they've been hit and miss for a few years now.. sometimes they're friendly and have everything I need... but this past time was by far the worst of them.. the store was unbelievably messy, had two very awkward staff interactions, and one was so awkward. I was not sure how to respond, so i had to just walk away slowly, and i just ended up just leaving... it didn't help that they didn't have any of the first 5 or 6 household/personal items on my list... just a bummer because they used to be my go-to! (I guess that was 10 or 15 years ago), but I'm not sure I'll be back anytime soon... plus, CVS is right down the street and always clean and well stocked with decent staff. ??♀️bummer, though, it is in the same parking lot as everything else I do on the regular.. ??♀️
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October 2023 by Mark S.
A truly awful pharmacy. Always slow for everyday stuff but don't even think of them for vaccines. I had a scheduled appointment and 25 minutes after I checked in, I was still sitting there with not a word said to me. I'll never go back here even though it's closest to where I live. Pick any other spot and you'll do better!
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October 2023 by Patricia D.
Made an appointment fora Covid immunization several days in advance. I received multiple reminders from Rite Aid and was early for my appointment scheduled for 6pm. When I arrived, I had to wait, ok, that's to be expected there. When they did call me, I was informed they did not have the immunization I selected, because they didn't get a shipment that day. I'm wondering why someone didn't let me know they did not have it since my appointment was at the end of the day, and my name was in the computer for the appointment?? Very poor customer service. I have now made another appointment at a different pharmacy- NOT Rite Aid.
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July 2023 by Vita Lusty
Zero regard for the patient's time. They are easily confused and then take lunch instead of fulfilling pain meds for your broken arm while you are fresh out of the ER. My arm is literally only held together with tearing ligaments and they have the nerve to be rude.
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June 2023 by Melissa N.
I've never had a negative experience in the years we've been using this pharmacy. Yeah the line may be long at times, but patience is a virtue many people have forgotten. Any time I have a question, the pharmacist always makes sure I understand before I leave. They're the most helpful and personable group of people back there. They're also very easy to get ahold of on the phone unlike CVS and other pharmacies I've had to deal with when Rite Aid doesn't have the immediate medication I need.
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December 2022 by Matt Nicholson
Pharmacy is horribly run. For the past 3-4 months, prescriptions have taken 5+ days to be refilled. I had a prescription sit for 5 days before anyone even got around to ordering it since they didn’t have enough, so it took 7 days to refill. In November, I was given someone else’s gabapentin prescription because the pharmacy tech was rushing to clock out for her break and didn’t scan the bottles, which would have caught her error. Absolutely ridiculous. If this was an independent pharmacy, it would be out of business. Either management is asleep at the wheel or they just don’t care about the quality of their customer service.
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December 2022 by Stepan Smirnov
Staff is terrible, I came here with my friends and from the entrance a female worker followed us everywhere. After two minutes we found the part of the shop that we needed, she said, “Guys, you can’t just hang around here, pick what you need and go home!” We didn’t even want to continue shopping and left the store.
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December 2022 by Mark C.
This Pharmacy needs help. Prescriptions are rarely ready on time are usually a day late or more. Even when I make an appointment for a shot, I have to wait over a half an hour for anyone to come out and call my name.
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October 2022 by Mel L.
The pharmacists here are always very kind and helpful. I've been recovering from leukemia and a bone marrow transplant, and everyone here has been great and takes extra time to make sure I am ok and taking my many medications correctly. Thank you!!
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September 2022 by W. Lampart
The pharmacy is very understaffed. Plan to wait in line 10 - 20 min once your prescription is ready. I time it. Expect to have trouble reaching them. When I call, I am usually put on hold and spend approximately 15 min trying to reach someone. Sometimes it will take me several days to get through. I do find the pharmacy staff professional, kind and helpful. It appears that they could use a larger staff
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September 2022 by Heather P.
Incompetent at Best. They never have your prescription ready no matter how long they've had it. The pick up window doesn't know what they are doing so they send 50% of people to drop off to figure out for them. The pharmacist said really loud "it's vaginal cream" to the poor girl in front of me. It's run down, past it's prime and uses every angle to charge. They don't give an opportunity to decline consult for new meds so they can bill insurance for consult. Yes it must be offered in state of CA but not forced.