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February 2021 by K S.
We purchased new windows and doors over a year ago for our home remodel. Our experience with the vendor is tied to a specific salesperson, Rick Huse, who did not perform to expectations. We are still receiving harassing emails from him as I type this review. Rick was non-responsive at times (we had to engage his boss, Bernie, to address a leaking window at one point during the project) and ordered incorrect products. During the initial sales process, Rick failed to provide multiple options. By contrast, Sierra Pacific walked us through multiple window options when we briefly considered removing the newly installed windows we had purchased from Visions. It was the more robust Sierra Pacific consultation process where we realized Rick had failed us day one. Our most recent exchange with Rick was simply to confirm that Visions had delivered a set of doors when our contractor discovered they were not on the site. The alternative explanation would be that our contractor's crew stole them from the site which is laughable given the integrity our contractor has displayed during our work with him for 8 months now (not to mention more valuable items which were on the site during the project that made better candidates for theft than a couple of doors). Contractors beware. The Visions owners did address several of Rick's mistakes. That I will give them. But they threw us to Milgard warranty service process when a large picture window leaked all over the floor and several other new Milgard windows needed replacement. We also should have been presented with a range of door and window options during the initial consultation. There are better window and door vendors on the Monterey Peninsula in our opinion based on our experience. Consumers beware.
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October 2020 by Andrew B.
This place is amazing, the people that work here are just awesome. I bought a few places in PG because I was bored one day and they all needed new doors. So I went here and spent a bunch of money and it was well worth it. Would go back.
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January 2019 by Summer Lindemann Hennessy
Stand behind the products you sell. If they fail take responsibility.
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January 2019 by Summer H.
Visions Design suggested, quoted and sold us $20,000 of new doors & hardware. A month After we had them painted and installed they bubbled, separated, and swelled shut after the 1st rain. I called visions to have them address the problem. They told me they are the wrong type of doors and will not be covered under any sort of warranty. What?!? They suggested them!! Now they won't return a phone call or email. Terrible disreputable business. Go somewhere else!
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September 2018 by Dave R.
This place came highly recommended. I intend this review to be for Doors only. I know the kitchen designer and know people who simply love her. I needed 3 exterior doors for my home. I went and met with them and told them what I needed. After the meeting they never contacted me. Then I emailed them to follow up. No contact. Maybe 3 doors just isn't enough to get their attention. I'm a small fish in the Door Sea. I've now talked to Home Depot. No commitments from them, as I do not want cheap doors. But to be sure, I would never want this said about my personal Design Center, Home Depot has given me better service. I mean I at least have their attention. As a potential customer of Visions, I never had a chance to experience what others have, because they forgot I existed. I must not be very important to them.
