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December 2022 by Aaron Amrhein
never again with this place
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April 2021 by Kris Woods
I have been in this shop twice and the owner has snapped at me at least that many times. I can't very well reach the hand sanitizer when another customer and her teenage daughter are standing in front of it without masks on. Also, there is very little inventory apart from block notepads.
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December 2020 by Jeff H.
Don't order from this shop. I have had a terrible experience with their customer service. They shipped to my billing address (which is different from my home address) and when I pointed this out to them, they issued another shipping label with the SAME error. I have e-mailed them and received NO response. With many other high quality stationary shops in the LA area, I'd suggest going to a shop that follows up with their customers and stands behind their customer service.
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March 2020 by Fran F.
Nothing says custom stationery like Black Ink. There's a big beautiful table and chairs in the middle of the store, so you are welcome to come in sit down and browse, or even better just tell them what you want, what you would like. Magically with the utmost of taste and design, you have another perfect Christmas Card, another perfect invitation, the best stationery you have ever owned. Oh, the note pads, big and beautiful with a single initial, so popular that they now come in GOLD or with perfect headings for grab and go gifts, like Best Teacher Ever, or our 90272 Zip Code. Gift wrappings for everything, cellophane paper with the perfect ribbon. Have I said perfect too many times??? Never too many for Black Ink.
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August 2019 by Carol J.
This is an awesome stationery store. We have used their services over many years and recently had a great experience with them preparing for our daughter's wedding. We're so fortunate to have them in Pacific Palisades.
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June 2019 by Teresa Akerblom
Amazing, unique gifts...personalized stationery and invitations. Black Ink's “signature†notepads are the perfect gift!
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December 2018 by Cerisa I. M.
Love the items and also the staff. I ordered some custom notecards-- there was a super small detail that the printing company got wrong, and Brooke and Patty (and Patti:)) went out of their way to make sure that I received the high-quality product I ordered...and in a very timely manner! I could've gotten turned off by the error, but things happen...and the way they managed it was a clear example of how much they pride themselves in customer satisfaction.
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November 2018 by Chris R.
The worst. So much attitude, I finally had to stop shopping and boycott. Too bad as it's the kind of local shop I would normally champion and refer people to...but watching how they swoon over snotty clientele and ignore others is sickening.
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April 2018 by Deby L.
darling items! Very helpful staff- yes they're very busy- but always willing to help wrap even the smallest item! have been ordering Xmas cards, etc. from Patti & team for years!
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January 2018 by Lisa M.
I LOVE Black Ink!!! This store has the best products and most beautiful gifts!! The stationary and custom invitations are beyond beautiful and the best quality! Everyone working there is so kind and helpful!!! They even do beautiful complimentary gift wrapping! The owner, Patti, is very kind, helpful, personable and very professional. I truly cannot say enough good things about this store and the wonderful people who work there! I highly recommend going to Black Ink! I had my wedding invitations done by Patti 18 years ago and could not have been more thrilled by how they turned out. I have been a very loyal customer ever since and will always continue to be. Love it beyond words!!!
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January 2018 by Ashley H.
I've lived in the Palisades for several years and have never had a good experience with this shop. I love cute little shops like this and would give them my business but they've been so unfriendly and unhelpful that I've always just left. I've avoided the place for years, even ignored them as an option for wedding invites. They recently had something in the window that caught my eye so I went in. The item was 50% off, along with all other holiday items. I found something else I really like wrapped in a large holiday bow and asked if it was part of the sale, to which the lady said "yes". I put my items on hold since I didn't have my wallet on me at the time. Upon my return, she had changed her mind and my item was no longer 50% off. What kind of business practice is that?? Guess I'll continue to avoid this place. I regret even spending $10 there.
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June 2017 by Shay M.
In an age where everything is digital it's so refreshing to find a business that goes above and beyond with their attention to detail for printed products. Black Ink is the perfect place for one of a kind invitations, professional stationery, and Christmas cards that will be the envy of everyone on your list. The women at Black Ink are geniuses when it comes to anything paper! The invitations they've come up with are truly breathtaking and one of a kind. One of my favorite things to do is look at their past creations to get inspiration! Be sure to get your next invitation from Black Ink!
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June 2017 by Arielle M.
Everything I have ever purchased from Black Ink, whether for myself/home or as a gift for others, gets RAVE reviews. One of the greatest gifts my best friends say they've ever gotten are the customized notepads I have ordered for them over the years. A few of them have gotten sets after every important moment: we all got them after college, then when my BFF became a Doctor she received ones with Doctor on them. Then with marriages they get new last names, or family member names when children are born. They still love getting them! It's hard for me to go in and restrain myself from buying everything. The cards are always so perfect, the staff: especially Patti the owner are the most lovely and funny women! I love Black Ink and tell everyone about it!
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June 2017 by Jane r.
You can't find better service than Patti and her staff. Creativity, knowledge of what's available and on trend, and absolutely the most beautiful store and selection! Black Ink is your go- to gift, stationery and personalized invitation, party, and wedding HQ. I Love this treasure of a business!!!
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September 2016 by Howie I.
Great Location for a store like this. Something that a community like this needs. Unfortunately the staff is quite rude and pompous and outrightly condescending. How hard is it to be pleasant and courteous to a customer patronizing your store. I recommend going elsewhere.