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April 2024 by Marc Scott
everything as expected
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February 2024 by Martin Rayner
The CVS team are always my best experience for prescriptions, purchases, coupons and feeling welcome. C oupons V alue S ervice
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February 2024 by Lori Erenberg
Michael at the CVS pharmacy in Pacific Palisades is terrific, so helpful, thoughtful , and patient.
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November 2023 by Charles H.
If I could give the CVS, zero, stars I would. The motto for the store should be "we don't care". I've been on hold with the pharmacy twice for a half an hour without them picking up. I'm sorry I don't care how busy you are, you have to be able to pick up a phone call over a half hour., I can't believe there's that much of a backlog. Three times I tried to get through to the front desk for the manager and the phone literally rang for 10 minutes with no voicemail and no one picking up. I am going to go there and get the district manager's name and file a huge complaint against the store. It's really pathetic and there's no excuse for this terrible lack of customer service. There's a pharmacy at the block me that's more expensive, but I don't care, they will actually pick up the phone and I'm switching all my business to there, I would suggest nobody shops here for any reason.
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November 2023 by Susan Spira
I've had difficult experiences at this CVS over the years.Not helpful employees and no one near or available to assist. However, my experience changed for the better with the pharmacist - I had STOPPED using CVS and was driving far to avoid CVS pharmacy. THE PERSON WHO CHANGED MY ATTITUDE AND EXPERIENCE, WHO HAS ME COMING BACK is the Pharmacist named MIKE! He has a smile, is ALWAYS there, is ALWAYS helpful and goes above and beyond. If he were my employee, I would promote him (but please leave him there doing his good work!), use him as an example for all employees and have him recognized and given huge bonuses! I've told 5 friends (incl. my husband) to use CVS for Pharmacy needs now and ask for Mike. He is like the neighborhood neighbor everyone needs and wants at a pharmacy! I asked him if I could write to corp. about him and he hesitated, but allowed me the survey info. I'm grateful! Mike (larger than life, black, and huge wonderful heart and smile!), thank you for your service and work!!!
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October 2023 by Evelina R.
Getting thru this pharmacy on the phone is horrible. They just pick up the phone to say "I have two ahead of you" and they rudely put you on hold. No greeting nothing! They must hate their job horribly. I am still on hold been on hold for 20 mins and still counting.
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October 2023 by Louise S.
Spoke to very rude woman in the pharmacy today. She was adamant there was no such thing as the Noravax COVID vaccine. She said "That isn't a thing." She had a bad attitude as well as being wrong based on CVS' own website.
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September 2023 by Aaron Reyes
One of the pharmacists is incredibly rude and condescending. I recently faced her full effect and was reminded that I had meant to leave a review from a previous series of encounters.My wife suffered from some pregnancy complications that progressively got worse. She was a frequent customer and had multiple encounters with this individual. She chose to BERATE a pregnant woman to tears on multiple occasions. I can’t imagine that we are the only people to have experiences like this but this woman needs an intervention of some kind.
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September 2023 by Travis C.
A prescription was sent in and I was told that they did not have it in stock, but they could special order it and have it in the next day possibly. I called at 9 AM when they opened to see what the ETA was. Magically it had "arrived" before they were even open. I was then told they wouldn't be able to fill it until 2 PM, and then someone at the front told me if you come in they will fill it faster and there is an additional pharmacist coming in at 10 AM. I arrived at 9:45 and the pharmacist was so unbelievably rude, and made a point to say I can wait until at least 10. The person working the register in the pharmacy shocked meanwhile the person standing next to the pharmacist started laughing and just said "damn". Unreal. The pharmacist should be fired for lying about not having a medication available, not to mention the atrocious lack of respect for people.
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September 2023 by Google user
One of the pharmacists is incredibly rude and condescending. I recently faced her full effect and was reminded that I had meant to leave a review from a previous series of encounters. My wife suffered from some pregnancy complications that progressively got worse. She was a frequent customer and had multiple encounters with this individual. She chose to BERATE a pregnant woman to tears on multiple occasions. I can’t imagine that we are the only people to have experiences like this but this woman needs an intervention of some kind.
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July 2023 by Michael S.
I'm so glad this CVS is here! The staff is actually super nice and the place is stocked well. I didn't read the negative reviews but this is a great CVS so not sure what the downers are all about!
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July 2023 by Cantfindme H.
unbelievably RACIST STAFF!!! everytime I go into this store im followed. I'm very obviously Hispanic and I LIVE IN THE PALISADES !!!! And I'm followed constantly and they make it very obvious. theres 3 ladies there who make it obvious they are following me . and I usally only go in there to restock my makeup needs . I dont walk into the store with a handbag or anything. just myself and my wallet . so there's ZERO EXCUSE FOR THE WAY THEY TREAT ME . RACIST STAFF ALL AROUND!!! NO REASON WHY 3 WOMEN SURROUNDED ME WHILE I WAS PICKING OUT SUNSCREEN !!!!!! SO UPSETTING DO BETTER.
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March 2023 by Thierry L.
This is probably the worst pharmacy you can find in Los Angeles. It's been 20 minutes on hold and No one is answering the phone. Can't en find out if my prescription got transferred or not....super annoying!!!
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January 2023 by DCkire Ochamac
Muy buena farmacia
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November 2022 by Danielle N.
Nothing against the CVS itself. The people outside are just frightening. Everything is locked up, I wouldn't feel comfortable going alone as a woman. The pharmacy staff is nice though.