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April 2025 by Joseph Anthony Baker
Hello, everyone; not all branch managers are created equal. I recently sold my car and was paid with a cashier's check. Because of the weekend, my branch manager said because of the weekend there would be an 8-day hold. I have been a customer for over 5 years, and my combined account balance exceeded the check amount. I made a scene expressing my displeasure. The branch manager stepped in and explained that the first $5k would be available immediately but offered to do nothing to help make my funds available early. John Paul, the branch manager at the Pacific Palisades location, heard about my frustration and reached out by phone and offered to contact the bank that the cashier's check was issued from to help me get my funds sooner than the 8-day hold time. This was an exceptional act of kindness and customer service that is seldomly experienced in the hustle and bustle world that we live in today. Thank you John. 👏🏼👏🏼👏🏼
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November 2024 by TOMGATES100
Good. Please open on Saturdays: 9 thru 1 p.m.. Or every other Saturday. Thank you.
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July 2024 by Patrick V
Nice staff. Easy parking.
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September 2023 by Naghmeh T.
It is 10 AM. Time for teller break. This is not acceptable in terms of service. One teller 3 in line and no one giving a F****
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May 2023 by Shane S.
The worst bank that is open today in the society. They do not have your back. Any fraud that happens to your account they will decline it. Your money is not safe in this bank.
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April 2023 by Christopher C.
I wanted to open an account so I tried to call ahead to ask a quick question. Someone answered and when I asked the question she didn't even listen and put me on hold. She never got back to me. I guess they don't need my business.
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March 2023 by Pascal S.
Horrible customer service with playing games with new customer also, hiding policy and roles.
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March 2022 by John B.
Wells Fargo discriminates against minorities and issued credit cards to identity thieves.
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July 2021 by John D.
Currently waiting in line for over 30 minutes at 10:30 in the afternoon only one teller open of 7 Teller stations to get change for just a couple twenties, definitely need more staffing
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April 2021 by Robert L.
Waiting on line. 5 tellers serving 1 person. 4 standing around. Waiting 15 minutes. Need better supervision in this branch.
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February 2021 by Tom F.
15 customer's in line today and only 1 teller and a 45 minute wait. This Wells Fargo branch is terrible.
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January 2021 by Jon C.
I've been a customer of Wells Fargo for a few years now. Never had an issue until last week when I deposited a cashiers check from a bank in Westwood. The manager Olivia Biro told me she had to put a hold on it for 10 days, I asked "why." She told me because the bank (which was local) was small, she had to make sure proceeds were released. I asked her if she could expedite the hold and free up the money any sooner. She told me she would contact the other bank and asked that I send her an email 2 days later and she would confirm the release of funds. After all, a cashiers check should be released immediately. 2 days later, I sent her an email and I got an auto response from her saying she would be out for the next two weeks. Why would A MANAGER who knows she would be out of the bank for 2 weeks ask me to get back to her in two days when she knew she would be out on vacation? I've since called Wells Fargo 4 times. Spoke with another manager named Kate. I explained my situation to her, and she said she would call the other bank to confirm the release of funds. Kate never called me back. I called Wells Fargo first thing the next day and asked to speak with Kate. After being on hold for a few minutes, I was told she would be in meetings all day. The person who then said he'd help me was a gentleman named Victor. Although he did call me back around 6 hours later, he told me he couldn't get anything done. I called my friend who gave me the cashiers check and asked him to call his bank and to get approval that cashiers check was in fact released on their end. I called Wells Fargo AGAIN, asked to speak with Kate. Was told she was available and put on hold for a couple minutes. After 3 or 4 minutes someone picked up the phone and said "Kate will be just another minute." A couple minutes later Victor picked up the phone and said Kate was now unavailable. (This was after I gave them my name and explained the reason for calling). Victor asked if he could help me. I explained everything all over to him and expressed my disappointment. I gave home the phone number of the bank where the cashiers check was issued in Westwood along with the person of contact. 5 days later, money is still on hold and nobody bothered to call me back. I've spent at least 2 hours calling Wells Fargo and money is still on hold. During these trying times, I would expect a bank like Wells Fargo to make a better attempt to free up my money rather then sticking their heads in the sand like an ostrich.
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June 2020 by Javon Woods
Great staff, very nice and the manager Olivia Biro is courteous and simply a great person and I hope Wells Fargo lets her know that people like her make everyday just a little bit better.
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May 2020 by Alfred English
They do a great job!
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July 2019 by Arie Lofton
Racially profiled for doing a bank run for my job. Asked me for two forms of ID and I always do the deposits for the company, but the day i go get petty cash the clerk wouldn't allow it I called my supervisor to ask if they've ever asked him for ID when he did the bank run and if he had an account with them and he said no to both questions. Why as a black woman, was I racially profiled by another minority. Sad WF!
