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December 2025 by P. O. Benito
Don’t call me by my first name, be professional.
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August 2024 by Lilian Situ
Outside atm broke with my card in there. Had to go inside for service. Not very welcoming and they acted like I was a burden even though I was the only one there. Would not visit this branch again.
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February 2024 by Reece Labson (Luna)
Good service and staff, but your outdoor ATM is always broken. The screen doesn’t work
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December 2023 by Amethyst A.
Really let down. No notice no nothing they closed. I need to make cash deposit and it isn't happening . The branch closest to me closed as well. I really like the staff here. Very surprised they did this without warning
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December 2023 by Carl M.
Great customer service and always courteous, friendly and helpfu! However, due to this location being the 'only' Chase bank in Pacifica, the outside ATM is always very slow. That's when it is working, otherwise it's out of order and not working at all. Tried using it today and due to it being out of commission, again, i was overdrawn and had to pay late fees! They really need to replace with a new ATM altogether or add a second since it's the only Chase location in Pacifica.
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December 2023 by Drew R.
I am a First Republic account holder who now is a Chase account holder due to the takeover. I went in and withdrew money from the ATM inside. It gave me 20s when I need 100s. I literally walked 10 feet from the inside atm to a telller to change the 20's into 100's. I was informed by the teller that she was allowed to only give me one 100 bill and wasn't allowed to change the rest of my 20s (another 5) into a $100. Not the tellers fault, but this policy is beyond idiotic. If I can't change bills at a bank I have an account with I won't bank there. What is the purpose of this stupid rule. Not that they care but I am now on the hunt for another bank.
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November 2023 by J Hooks - Tribal Hooks Fishing Crew
Come see Alejandro H! This guy knows how to get customers in and out fast! Not only that, he's informative and gives great advice on what you might need. Very friendly. Makes good conversation without talking your ear off or trying to sell you something you don't really need. Chase needs more Relationship Bankers like him! Thanks for filling in at the Westborough branch and helping me out!
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April 2023 by Michael K.
They process to have the bank endorse an insurance check is way longer than it should be. Teller's are not trained to do this at all
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April 2023 by Angela P.
Chase is not my primary bank, but I do have an account there and have banked there for convenience over 20 years without issue at other branches. I recently opened a checking account at this Pacifica branch. The experience was quite invasive from asking my range of pay, to later asking the exact amount of my salary, who my bank lender is for my mortgage and how much I owe, then wanting to know my interest rate, and how much I have in retirement. When I asked why this was relevant for a basic checking account, I was told it was for my own protection (monitoring purposes and required federally). I really didn't want to answer anything that wasn't required, but it didn't seem these questions were optional. It was absolutely uncomfortable. I am giving this 1 star because they were friendly and I was ultimately able to open the account.
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December 2022 by Deborah B.
Their customer service is excellent. Always friendly always ready to help. They look out for you and contact you anytime they see something that doesn't look right with your account. I feel safe knowing that Chase is helping me handle my financials
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December 2020 by Lucho Bravo
Beautiful, clean, super friendly professional staff ready to assist.
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September 2020 by Reply Email
Update, 4 stars: the ladies are friendly and fast at helping. This branch still lacks adequate investment services.2 Stars: Why are the Asian employees so grumpy here? Long-haired dude is friendly though. Nice location but parking is difficult. Don't come here if you need help with investment accounts- they aren't very helpful.
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October 2019 by David Godsoe
I have been a Chase customer for a long time. It’s nice to have it in my home town. I find the staff quick, friendly & eager to help me as soon as I walk in the door!
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August 2019 by Owen Benito
Why are the Asian employees so grumpy here? Long-haired dude is friendly though. Nice location but parking is difficult.
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July 2019 by Lisa F.
The entire staff of this Branch are STELLAR and have excellent customer service skills. They went over and above when opening the account and when fixing an issue after I received less than optimal service from another branch. I will drive 30 miles to do my banking here in the future.
