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October 2024 by FDL
Very helpful, and nice people.
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August 2024 by Mallen Hammer
Meh, its they are too cool for a regular joe
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June 2024 by Minh Pham
Nice, Knowledgeable staff. If they don't have something, you can request (within reason).
Shop is in a strip mall that has ample parking. This is a big deal because most shops do not have a lot of parking.
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January 2024 by Briane K.
The staff is great here, I've been to quite a few gun shops in the Bay Area this is by far the best one with the best prices. Purchasing a firearm here is a breeze, they finish up your paperwork so fast you're in and out of there in no time. Other places I've purchased firearms from have taken as long as 1.5 hours.
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December 2023 by Nexi B.
The most important for me is customer service. They take the time to explain and give you the pros or cons of the firearm you looking at. They don't try to influence your choice for the most expensive one. They give you honest feedbacks and the real characteristics of the product and they let you decide based on your taste, need and budget. If you had a negative experience somewhere else. Go to City Arms - 90 Eureka Sq, Unit D, Pacifica, CA 94044, they will treat you like a friend. All staff are very knowledgeable and courteous.
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December 2023 by Hank C.
scum bags !! doj sent me a undetermined dros sending me a letter that dealer will be notified and may deliver the firearm at their discretion !!. of course this ffl said no !! then charged me 50.00 dollar restocking fee !.!. do not deal with these scum bags !!!! i'm 52 no criminal history i work for department of homeland security and still they would not release my firearm !! they steal your money !! i have called different ffl's in redwood city told me to they would never charge for restocking it's the doj that's playing politics !! what a mistake for dealing with these scum bags !!!
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November 2023 by White Boy
Was racist to me and my black friend
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November 2023 by Sean Burke
Great shop with knowledgeable staff.
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November 2023 by 9pm “King” Go 2 sleep
Great Business.
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September 2023 by Anthony V.
I bought my gun there and their customer service was ass. I do not recommend buying a gun there.
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August 2023 by Shakir B.
Great staff!!! I've purchased a firearm on more than one occasion here and they've always been very helpful. The last time that I was there I had left my glasses in my car and could've easily gone back to the car to get them, but, the guy (I wish I could remember his name) before filling out the paperwork said, don't worry about it and simply read the questions out loud to me as I filled out the paperwork. I can see perfectly far away and not too bad up close but just the fact that he would take it upon himself to make sure that I saw and understood everything that I was filling out was a thoughtful touch. They have a very nice selection of rifles and handguns, as well as, new and used firearms. I just wished they sold more accessories like holsters, etc. I'd recommend them to anyone be it the newcomer or experienced firearm owner. Great spot!
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June 2023 by Julius N.
SUPER WELCOMING AND INFORMATIVE!! Spoke to a gentleman names Matt and was really helpful. He showed me plenty of variations of what I was looking for and wasn't pushy. It's been a few years since I've been to a shop and now looks like I have a permanent one to got to!! Thank you City Arms, looking forward to doing business in the years to come!!
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June 2023 by Kristy Thomas
City Arms is amazing! My husband and I went in to purchase (and browse) the guys are very sweet, knowledgeable and ready to teach. I’m very inexperienced and just the few minutes we were there I was taught more about guns and safety (very important) than I have ever known. I’m now more confident and ready to become a responsible gun owner. This is now our life long gun shop. Thanks David for all your knowledge and patience!
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June 2023 by Alexander Stack
Great store, always have been greeted with a smile and they know their stuff. Thanks Austin!
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June 2023 by Henry P.
I was a bit shy just looking when I went in. Was greeted less than 3 minutes in the store by a friendly salesmen Demetrie ( owner). Looking for my first 9mm . No pressure sales spent 20 minutes narrowing down models. I bought a new Sig Sauer 9mm double single action. I did research and knew this was a high quality and safe gun. I noticed there were several customers who seemed to know the workers and were also friendly telling me I bought a great gun. A police officer from a neighboring city came in to buy ammo. I noticed his sidearm was the same I just bought. It was a way cool friendly joking environment unlike some other gun stores in the Bay Area who make you feel stupid if your not a gun guy. I noticed it was a melting pot of customers who were picking up their guns after waiting period. Black , white , Asian. Hispanic. Two hot Asian girls came in to look and bought an AR15. I didn't know it was a very soft recoil shooting gun . Think that's my next gun Daniel Defense brand. I was shocked could only buy one gun a month....I recommend this store to any newbie. They were way cool to do business.
