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February 2024 by Amanda V.
Managers at Orange Theory were both greedy and unresponsive. Despite providing a doctor's note due to a knee injury, my membership cancellation request was ignored. The studio charged me for another month, disregarding the fact that my doctor advised against any sports participation, as I could barely walk. Due to this greed and poor customer service, I won't be returning to Orange Theory and do not recommend it. I'm giving two stars instead of one because I enjoyed some classes with good coaches.
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February 2024 by Miss P.
I have been a consistent member for over a year however it has become impossible to get into a class. You pay $200 a month for a membership fee but you can't ever get into a class because the classes are all full. They want members to register for a class 1 week prior to the class, but if you need to cancel and do not provide them with 8 hours notice, they still charge you. Sadly I will be looking for a new gym.
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November 2023 by Agatha Mondala Kim (Ta)
I've been coming here since July 2022. I wanted to get into better shape and this really worked for me. The classes are only about an hour long. The exercises are as challenging as you make it. Everyone that works out here is focused on their own workout, but also friendly, very supportive, and encouraging. All the coaches are great: Tala, Kriegon, Gabe, Jack. I haven't had Kendel as a coach yet, but I've had her in my class on the station next to me and she's super sweet. The coaches push you without being too pushy. They cheer you on without being too cheerleader-y. They play good music that keeps you going. Their energy is always up up up and it's contagious. If you haven't tried out OT yet, this is the studio to go to. I'll be honest, I sometimes think about doing something else for a workout, but then I go to a class and I just keep coming back.
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November 2023 by Karie M.
I have been consistent member for over three years and I love this place. The coaches are great, shout out to Coach Tala for all the accommodations she makes for me. I always feel welcome at this gym. If you're looking for a great strength class, this is the place to be!
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August 2023 by Shauna Fitzpatrick
The absolute worst communication from the manager Chris. My membership was on hold with form filled out along with a doctor letter- when speaking to Chris in Feb he assured he spoke to “corporate” and refund would be processed…. Not only has it not been processed I was then charged for March also!!!!! The last time I have been able to speak to Chris has been March…… it’s now mid July and call weekly and Everytime I’m told he is either not there, in a meeting or on lunch and will “call me back” I’m still waiting on his call back. I’m due over $400 back and is unacceptable to still be waiting for this refund.Unfortunately due to the lack of communication I would absolutely NOT recommend this gym. I’m sure they wouldn’t let me use the gym if my payment wasn’t on time yet I have to wait MONTHS for my refund…..
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August 2023 by Haley Vila
I love OTF and thought the Pacifica location was great. It’s a large studio and all of the employees were great!
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June 2023 by Josey W.
I love this place. The front desk staff are so nice and the coaches are amazing. I just want to give a shout out to their manager Chris who was super accommodating to my circumstances. He is always smiling and getting things done. I've noticed a great shift in the place since he has been there.
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June 2023 by Amber J.
Great place to get a great workout! The coaches are amazing and energetic. The best part is all I have to do is show up to class and my coach takes care of the rest. My friend and I leave sweating every class. Would recommend to everyone even with no gym experience.
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June 2023 by Angela P.
Disappointing management as others have noted. They accidentally charged me 3 memberships (about $500) early June. They have yet to reimburse me and instead offered 5 free classes until they can figure it out with corporate. Each time they say that they need their manager Chris to authorize the reimbursement and he will contact me next day, but he never does -- it's been weeks. Today I had a class with Chris and the front desk said he will reimburse it after class. After class, they said he has another class so it will need to instead happen at 12pm noon. I'm new to Pacifica and had previous memberships in Capitola, Santa Clara, and Redwood City. Highly recommend those fabulous locations and always had above and beyond positive experiences. Considering I'm not the first to have bogus charges that I never authorized with no action from Pacifica management, wanted to share this trending experience at this location. They are happy to take your money, but it's definitely not a holistic and trusting partnership at Pacifica OTF.
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June 2023 by Robert G.
New management is horrible. Positive workout environment has evaporated. Manager loves to power trip on customers. Bring back the old OTFP
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May 2023 by Liz F.
Great for beginners and hardcore athletes. Especially love Tala's classes. I never regret coming to a class - you should try it.
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April 2023 by Chiara L.
AMAZING! We love Orangetheory Pacifica! This is the best location by far of any of the Orangetheory studios I've been to. The equipment is very nice, the people who work there are all so nice and so happy and it makes it easy to come back every week!In general, I really like the workouts I get at Orangetheory. They push me while also giving me leeway depending on the day I'm having. I also have a wrist injury and the coaches always give me multiple different options to still get in a good workout while keeping me safe. I really like the Pacifica location because it's spacious, and the people there are so so nice! The coaches are incredible and uplifting and the front desk team is so amazing and friendly too. Although I've been to other Orangetheory locations, this is the first one that's felt like a true community to me. Thank you OTF Pacifica!!
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April 2023 by Karen S.
The manager here is terrible. Chris does not respond to emails or phone calls. I put my membership on a freeze due to medical reasons. I was still charged twice. I emailed Chris and resent the form. This occurred in January and then again in April. If this was just a single incident of not responding it would not prompt me to write this review. This happened again in April when I tried to extend the freeze. Again, no response. I called and spoke with Chris, he told me a sob story of working a twelve hour day and said he had other fires and was not able to review his email. If you are overwhelmed at your job, delegate to your staff but don't make excuses for not responding to your customers. The gym itself is fine and I have no issues with the staff or the workout. Chris needs to learn better customer service.
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April 2023 by Audrey Robie
I love orange theory. This location is beautiful and the coaches are good. The format gives you just enough attention without the pressure. I love competing with just myself. Tala is awesome. Always a community vibe. The sales process has some gotchas in it so be sure to read the fine print.
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April 2023 by Cari Guittard
Love, love, love this space, coaches, classes and community. Coach Kriegan and Coach Dawson are amazing. So knowledgeable, encouraging and thoughtful....guiding you through every step. I tore my MCL in my left knee this past fall and they have been helping me get stronger and back on track. I also have severe asthma and this is the first time in my life that I am able to track my heartrate and have a deeper understanding of where and how best to push myself. OTF is great for people at every fitness stage and the entire team here in Pacifica are seriously best of the best. The workouts are constantly changing, surprising and fun. Just go....
