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March 2024 by Rocky S.
Terrible customer service with snooty front desk kid. Management should explain the point of customer service is repeat customers.
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February 2024 by Drew Ski
Love the guys there. Always so helpful
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February 2024 by Julio Velazquez
I love shopping at this location. Staff is always polite and helpful and very knowledgeable they always have they customers best intress at heart
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January 2024 by Mary C.
The customer service Michael gave me with my little purchase was refreshingly courteous. I'm a senior woman ignorant of basic car maintenance. Having no idea how to check oil, not my car, he checked the level and said the level was low but not dangerously low. I was good to go but to get an oil change soon. No sale. For a pigeon like me he could have talked me into a miracle fix. Thank you, Michael.
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December 2023 by Fairy T.
This review is a LONG time coming but I would be remiss if I did not talk about the kindness and support that I have experienced at this store. On two separate visits, I have had a rep help me out of a dire situation by going above and beyond the call of duty. A BIG Thank you to these two gentleman (Randy & Kevin) for demonstrating such kindness to me and my car, I am so grateful. To those in need of some kindness and quality car support, please look no further than the Pacifica location. If I'm ever in the area and need car assistance, I'll be back for sure!
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December 2023 by Jeffrey B.
Very friendly and Knowledgeable. Outstanding customer service. Always greets you when coming in and assist you with my needs.
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November 2023 by Caitlin A.
Kevin came outside and took a look at my car. He helped me open up my hood and quickly diagnosed my Toyota's problem. Kevin saved me a couple hundred dollars. I am so, so grateful and I learned something new about my car!
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November 2023 by al z
My car headlight bulb went out. Randy went above and beyond to double check I was purchasing the correct replacement and offered to install it for me. Great customer service and very efficient.
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November 2023 by wayne beam
Online and store item were matched. In and out. Easy parking
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November 2023 by Joe Solano
The staff working here are very helpful.
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October 2023 by Sam H.
A shout out to Christopher the Assistant Manager of O'Reilly's in Pacifica. My car battery died and he set me up with the right battery and installed it with battery protection in less than 10 minutes. I was in and out of there after having just jump started my car to get there . I appreciated his service and professionalism when I had this unexpected, but required repair.
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October 2023 by meghan k.
Such an easy and positive experience at the O'Reilly's. I went in with an almost dead battery. We started off with some super friendly service from Bob. Then, even though our car battery was labeled as difficult to replace, Kevin was able to do it really fast, chatting with us the whole time. Overall great experience.
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September 2023 by Wendy Andary
Kris was fantastic! He came right out to test our vehicle, when we asked for help diagnosing our check-engine light on our Mercedes. Kris was friendly, enthusiastic to answer any questions we had, and explained the possible issues that could be causing the light to be coming on. We were able to purchase something he recommended (a carbon filter) that was relatively inexpensive and he even gave us the YouTube link for how to install it ourselves. He is a customer service superstar andhis willingness to just come out and offer to help out was a very pleasant surprise to find these days. We'll be back! Thanks again!
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August 2023 by claystorage
Xavier is an amazing worker even when the place is slammed, he knows exactly what the customer needs and is incredibly helpful. Thanks buddy I really appreciate you!!!
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August 2023 by Stephen Nocita
Good prices, decent selection, helpful staff, can be busy at times.
