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January 2024 by Roy Watts
Thrifty ice cream is always a treat.
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December 2023 by Hollis Pierce-Jenkins
This Rite Aid is convenient and has an excellent selection of vitamins and personal items. They especially have a wide range of holiday items to choose from and most are reasonably priced.
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December 2023 by Michael Matz
The employees at this store and pharmacy were very friendly, personable and eager to help me find/purchase what I was looking for. I was impressed with them and wanted to keep coming back to this store.
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November 2023 by Rakesh Tondon
Great experience and knowledgeable pharmacist and team. The store is extremely clean and well laid out. Prices for certain medications are much cheaper at Rite Aid than other pharmacies.
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October 2023 by TCF FY
I switched my pharmacy from WalGreen at Westlake to Rite Aid in Pacifica. I like this Rite Aid store because I don’t have to wait for long to get my medication. When I call the Rite Aid pharmacy, I can speak to their staff without long wait either. When I asked for refill of my medication, they responded promptly.
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October 2023 by C. C.
We tried buy online, pick up in-store for the first time at Rite Aid last night and had a great experience. The order was ready as notified within the 1 hour promise, and the whole transaction was very quick and easy. But what really made the experience so pleasant was John, the associate that helped us. He was so nice, funny, and easy to talk to. We really enjoyed our conversation with him, even if it was only for a brief moment. While we didn't order ice cream, the man at the counter seemed equally lovely as well based on his interaction with the customer ahead of us. It makes this location worth the trip, even if it's not the closest store to us.
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September 2023 by Jessica Shaw
I am in town visiting and unfortunately had to make an urgent care trip. This pharmacy was so quick and helpful. When you already don’t feel great having to deal with an unpleasant pharmacy can be so annoying. Wish we Had a pharmacy like this near me.
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September 2023 by Robert Å.
They do not answer the phone or return calls, chronically out of stock...no follow up. Get prescriptions elsewhere if you have no choice. Unfortunately all pharmacies in the area are lacking, however. Must be a failing business model.
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August 2023 by Bruce K. McGrew
Terrible terrible Pharmacy customer service. It’s all about the snarky attitude of both pharmacy technicians. “I have been here 25 years and I know how this works..”. I would give them a Zero if I could. My wife had arm/hand bone surgery this morning and the Surgery Center at Sutter Roseville Medical Center confirmed they sent an electronic pain management prescription to Rite Aid Sutton Way GV at 8:01 this morning AND THEY RECEIVED A CONFIRMATION that Rite Aid Sutton Way GV received it…this morning.I can understand people and process errors happen, and sometimes there is no easy solution. Sutter Roseville told us to pick up at 4:30 and at that point the Drs office & surgery center was closed.I am not one to post poor reviews. This is the first time I’ve ever posted a poor performance review. I was very polite you can be sure. I definitely am not a “bad attitude” kind of guy.I would at least place the snarky “I’ve been here 25 years…” technician on probation and send her to charm school.Very very disappointed today.I hope this does not go on.At this point I think we will see if the ER can prescribe something.
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July 2023 by NG RNG
Clean store, nice customer service, sales good
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February 2023 by Suzanne LeBlanc
Before going to the pharmacy I recvd a text about a delayed Rx, called and the pharmacist answered the phone. She immediately knew what the potential issue was & resolved it. This pharmacy and store is filled with customer service super stars!!!
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February 2023 by James Gomez
The cashier ladies here are super friendly and cordial.
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December 2022 by Nancy Ramirez
Wednesday 12-21-22 11:20 am I went to fairmont Shopping Center, Pacifica Rite Aid Pharmacy I went to drop off a prescription for my daughter Maria was working on the computer next to the sign that says drop off & Maria said to me next time don’t bring a hand written prescription we don’t take them anymore & I said I’m sorry I didn’t know & Maria said the doctor should know better it was the tone of voice & her facial expressions that Maria made was very rude, then I wait more than 30 minutes & when I get to the cash register I need to pay for my daughters prescription. In the past when my prescription wasn’t covered by my insurance they would tell me right away. My son & his girlfriend went to this pharmacy with a hand written perscription from the dentist & they weren’t treated this way or informed that they don’t take written prescription’s anymore. Maria shouldn’t be working in the pharmacy’s if she’s going to be rude to the customers.
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December 2022 by Nancy R.
Wednesday 12-21-22 11:20 am I went to fairmont Shopping Center, Pacifica Rite Aid Pharmacy I went to drop off a prescription for my daughter Maria was working on the computer next to the sign that says drop off & Maria said to me next time don't bring a hand written prescription we don't take them anymore & I said I'm sorry I didn't know & Maria said the doctor should know better it was the tone of voice & her facial expressions that Maria made was very rude, then I wait more than 30 minutes & when I get to the cash register I need to pay for my daughters prescription. In the past when my prescription wasn't covered by my insurance they would tell me right away. My son & his girlfriend went to this pharmacy with a hand written perscription from the dentist & they weren't treated this way or informed that they don't take written prescription's anymore. Maria shouldn't be working in the pharmacy's if she's going to be rude to the customers.
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December 2022 by Jeremy Kotas
The single best pharmacy in northern California, and especially because of their wonderful staff!
