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October 2024 by Giorgio Avato
I placed an order via mail because the online shop was not showing me the shipping costs. Received a quick answer and placed my order. Did not get a shipping confirmation but the items arrived in time. Talked to Edwin, will happily order again. Thank you
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August 2024 by Trek Kinsey
Horrible customer service. 3 days and still cannot ship an order. Thanks to Fabi Medina, Hanson Rivet will never see my business.
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April 2024 by Gary
Unless you are a large organization with rivet technology experience, do not use Hanson. I do not have experience with rivet technology and was looking for guidance on the proper rivets and tools to use in restoring a WWII U.S. Navy radio receiver.
I left several email messages using their contact link on their website, to which they never responded. I finally called one morning and connected with someone on the phone who should not have been interfacing with customers. He laughed at my questions, made fun of what I was trying to do, and was obviously not familiar with their website and catalogue. He hung up on me telling me not to call back until I knew what I was doing.
I have since found Jay-Cee Sales & Rivets, Inc. and am doing business with them.
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July 2023 by G P
Good Product, but Slow Communication. Gives an inaccurate Estimate of Shipping Costs. Severely Overcharges for Shipping and does not disclose final charges until order is complete. If they told you in advance what they are charging for shipping no one would order.
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March 2023 by Carlos M.
Terrible customer service, this is a huge company that doesn't care about its small business customers. The sales staff is dismissive and talk to you like you are wasting their time for placing a "small" $160 order. I placed an order over the phone for pickup, they emailed me the invoice, I wrote out a check for the total due. When we went to pick up the order, they said we were missing the tax, I asked why the tax wasn't included in the invoice or at least why nobody told to me to add tax to the "total due" on the invoice. I have a premade check and no company credit card. I asked if I could mail in the $15 tax payment when I got back so I don't have to make two trips and got a rude " we're not releasing the order without full payment, that's how it works". Nest time please let customers know that tax is not included in the invoice so they can do the math and include the tax themselves before pre-filling a check.
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February 2023 by niki foster
The people are rude
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January 2023 by Donny R.
Visited the store yesterday had the best customer service I've ever experienced . I highly recommend doing business with this company. Great staff to work with. I drove three hours to get there. I was not disappointment with the service they had exactly what I needed. Very rare these days to have good customer service. Thank you.
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July 2022 by Javier Contreras
Exaggerated overpriced shipping costs, terrible experience!
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March 2022 by Dave Miller
Thanks for the excellent service. These guys stepped up & got me the small quantity of rivet nuts I needed...... in the EXACT size I wanted. Wasn't cheap but the product was what I needed, quality was first class, and price was fair / reasonable given the small quantity I ordered. I would definitely do business with them again. Two thumbs up!
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May 2021 by Guy Quinn
Hanson has an amazing selection of rivets and tools. I highly recommend them for your fabricating needs.
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January 2021 by david l.
my experience at hanson rivet was top notch. during this pandemic the store front /customer service dept is closed. there is a will call window meant only for online order pickups but the person went out of their way to assist me before i placed the online order. the person went out of his way to find a 5/16-18 rivnut nutsert that has the larger body diameter than standard sizing. this is generally used in situations where the panel was damaged and the next size up diameter is required. i do a lot of body armor installs for offroad vehicles and so many times during removal and repair i need replace many of these. this is now my go to place to order specialty sized and common sized rivnuts. i highly recommend doing business with hanson rivet.
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January 2020 by Antonio Panoussi
Very helpful customer service. And super nice people.
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October 2019 by Ralph Brooks
shipped me the wrong product. took over a month to process the RMA and then claimed I didn't send all the rivets back and only refunded a small fraction of what I was due. impossible to work with.
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April 2019 by Sandra Ezell
Thank you for the quick refund of the products we returned.
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October 2018 by Gustavo G.
Regular Customer, always treat excellent by Sergio. Bought 2 Far Rivet Guns. On my last order, I brought tools for repair and got some Rivets as usual. They make me wait more than and hour!!!! This 1 star is for the management to look on what they need to improve to make experience better for customer, as well prices are little to high than the competition.
