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March 2024 by ICUR NVS
Not open delivery notices posted on door for weeks....called affiliate offices and hold time only NEVER ANSWERED PHONE SYSTEM at any location. All locations answer and pit direct to hold for over extended times. Zero customer care. I would not take an animal here at any time. Never will use this inconsiderate horrible services. Banfield is banned from all benefit holders
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March 2024 by Spike Neil
Just wonderful
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March 2024 by Jojo Vasquez
Great drop off service
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October 2023 by Peter Engelmaier
The Banfield Corporation is horrrible. They understaff locations and call centers making it hard to do business. And whatever you do don't get their insurance. They make it very hard to do any business with them and rip you off when your pet passes. I will never use them again.
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October 2023 by Matt Young
Never answer their phone, once you get through they put you on hold for 20+ minutes and then answer to put you back on hold then hang up. I am an Optimum Wellness customer for both my pets and can never make an appointment or get seen in a timely manner. Made an appointment with another vet and got in 48 hours later. Don't waste your time or your money.
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October 2023 by Diana
Wrong hours. They are NOT OPEN AT 7. They are open at 8. My cat passed away after I took her here at 7 and was turned away. On the drive to another vet she passed away in the car and in agony. Updating your hours could have saved a life or at least minimized her pain.
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October 2023 by Barbara Taylor
Very nice & helpful staff, obviously care a lot about animals. Great experience.
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September 2023 by John G.
Full transparency here. I ended up cancelling my appointment with Banfield prior to being seen, so, the one star is due to their drop off your pet mentality and for Andrew not knowing about the bad reviews. You can't fix something if you don't know what's wrong, read your customers' reviews! My husband made the appointment without fully understanding that it would be a drop off and when i called to confirm that, they said it sure was and would take hours for my cats to be seen. I could understand dropping off your pets during the pandemic, but not now. If I have a 10am appointment, I expect that to be an appointment and not a drop off time where my pet may not be seen for hours and where I have no interaction with a vet, absurd. Going back to Paws and Claws (4.8 stars compared to 2 here) where I get to be with my pets, with the vet, at a scheduled appointment time. Imagine that!
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August 2023 by David Mills
Kept me updated on my pets progress, staff was friendly and curteus
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August 2023 by Chris H.
Banfield has two sides to the coin... Your convenience and location and have a nice pet insurance plan, but their office is difficult to communicate with... Many times I've been on the phone on hold for 15 minutes and I give up or I walk in and they're closed.
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June 2023 by Elizabeth Burgess
Always good service and attention to my pet health needs.
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June 2023 by Armando J.
The hospital had to be reminded 3 times to fax a prescription back to the Pharmacy. Pet was seen on Saturday, 3 calls later to Andrew (hospital manager), prescription faxed back on Tuesday. Shame on Banfield and how they operate.
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May 2023 by michele garner
Banfield has provided my little dog with the best care ever since 2015. I love the doctors and staff members. Thank you all.
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May 2023 by Linda M.
I had an appointment to get third puppy shots. They wanted me to leave the puppy there all day (who is not fully vacinated with other dogs that could be sick). My puppy had just been to Banfield in Encinitas, CA, (7 weeks prior) which is a great Banfield. She had a complete exam by vet there. They did the complete exam and puppy shots in exam room in 20 minutes and I was out of there.Palm Desert Banfield always requires a drop-off visit. What is this about? Then they want to call with lots of upsell. Then they call at 25 minutes before closing time and want me to pick up my pet before they close of which I live 40 minutes away one way!I was so happy with my Banfield in Encinitas, CA. I have been going there for 12 years and have 4 dogs. But upon moving to La Quinta, California, I have found Banfield to be useless. Each time I want to schedule an appointment it's 2 to 3 weeks away and always a drop-off appointment like I have nothing better to do than drive back and forth at their whim. Due to this I am canceling all 4 dogs wellness plans! Easier to just put that $45 a month into an account to save for a vet that treats you with respect. Banfield Palm Desert has the worst customer service I have ever encountered and can only assume that it comes from the vets down to staff as their desk help has changed people but not their style!The person in front of me waiting 20 minutes before being helped. All she needed was bordatella for her dog and they wanted her to leave the dog there all day and have her come back. I'm sorry, isn't this just nose drops?Ridiculous exposing the dogs to the stress of being left there and to other diseases by leaving them there with something that could be handled so quickly!Pathetic customer service and not a way to run a business. I would not recommend this place!
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April 2023 by Patricia Crease
I am very dissatisfied with Banfield. My dog got ill and I took her into Banfield for care. She was discharged that same day. On the 3rd day they were supposed to call to check in. That morning I called and stated that she wasn't doing well. I asked to speak to the Vet and I was told by the front desk person that she would relay the message and I never received a call. I decided around noon to take my dog to a hospital and she died in the parking lot. Later that day I called to cancel my OWP but since it was automatically renew 3 weeks ago , I have to pay for another 11 months and I don't have my sweet dog anymore. That is disgraceful!! New members beware it is a scam. Put the monthly fee on a bank account and go to a place that will take great care of your loved furry friend. Not Banfield!!
