November 2019 by Eric R.
I came here on a Thursday afternoon to request coin wrappers for loose change. To my surprise, this is one of the few BofA locations that has ATM's with teller assist, but the exterior of the building is quite dated. Upon walking in, the lobby leader associate stared at me blankly as if I had walked in the wrong building. I wasn't greeted until I was already halfway to the teller station, where she simply just said "hi." The financial center was empty and she wasn't proactively doing anything with her free time, just sitting there looking bored. As I walked up to the teller window, there was a blonde woman with a green blazer criticizing one of the tellers about how her "differences affect the entire team" and stared down at her in an insulting manner before walking away. I assume she was a supervisor since she was standing behind the tellers. Despite these "differences", please don't be condescending to your team in front of bank clients. Please remember that if I sit with one of your bankers and get an email survey, anything below an 8 out of 10 affects your "bonus". Remember. It's all about client experience, which unfortunately this location clearly lacks.
