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February 2024 by Jose miguel Rodriguez
All the selections are great and we'll priced however sometimes it's hard to get the staffs attention for help given the li.ited amount of staff they Carry during the day
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January 2024 by Rudy Hane
Really great experience great service got all the things I wanted and had a great price
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January 2024 by Bernadette Reed
The biggest and best Big 5 I’ve ever seen. They have beautiful items and everything is very clean and well-stocked. Excellent staff and excellent help here at this great store. I would recommend this store highly. Everyone was very friendly, helpful and kind. Amazing sneakers, clothes and much more. This is an amazing place to shop. Ample large parking spaces and plenty of handicapped spaces, as well.
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January 2024 by Thomas Rex Mershon
A shout out to Joel and William at Palm Desert Big 5! Very professional and courteous. Very clean store and the atmosphere the staff creates is awesome , it’s how a shopping experience should be!
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January 2024 by Monica Kemp
First time there. We bought several items, descent prices. GREAT customer service. If needed we will go back.
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January 2024 by David D.
This store was so fun to shop in. They have an outstanding selection of swim wear for men. They also have all the necessary gear for lap swimming, from ear plugs to fins to goggles. It was fun just browsing at all the other sports gear. They have a little of something for everyone.
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January 2024 by Donna B.
I have shopped at this Big 5 before. My Dad used to take me to a Big 5 in LA so it's a favorite of mine. This year, I was purchasing some Christmas gifts and I was pretty distraught. My dog, a goldendoodle, was diagnosed with cancer a couple of months ago and I have been beyond sad to the point where my friends and family have been concerned & I've lost 50 pounds. When I was shopping at Big 5, I was so impressed and comforted by the extremely friendly, helpful, patient and professional experience I had with the employees. These people are SO nice! You can go to a bigger store, but Big 5 is a big company and the service is worth well over 5 stars. And they are so personal and willing to help. If you haven't been there yet, give them a try. They are awesome and you'll be treated well- like you matter. :-)
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July 2023 by the poastman
Store manager followed my wife and I around the store kept on asking us if there was something she could do for us if we found what we were looking for treated us like we were going to steal something got a fishing endorsement and staff acted like they didn't know what they were doing proceeded to check out and the saleswoman jertora she was very disrespectful treated us like we were less than her this big five has really gone down hill quickly
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July 2023 by Gabriela Flores
I was standing in front of the register for 5 minutes and the workers that were working at 8:15 pm on Saturday July 15 2023 saw me and didn't even acknowledge me or say anything. They kept talking about their personal stuff and ignored me. I really can't imagine hiring people like them with no good customer service.
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June 2023 by John S.
I recently had to return one of two items I purchased the prior week. The manager of the store, Sandra, refunded the amount charged, but I had a question relating to the other item that did not the additional $2.50 to the prior charge (I had a $5 credit..only $2.50 was credited). Sandra was quite dismissive of my concern and stated that if I didn't like her decision, not to shop again at Big5. Basically, she was not concerned if I remain a loyal customer or not of Big 5. Although I like to patronize local brick and mortar stores because of good customer service, the lack of good customer service and poor attitude at this store persuades me to shop elsewhere or online where I can get better customer service as I recently experienced with Amazon...and I did not even have to leave my home.
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May 2023 by LaLonna Seymour
It's the only place I can buy shoes for my 12 year old that last more than two months. No pressure sales floor but easily found and they check on you periodically.
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May 2023 by Will Bloch
Very nice clerks, very helpful. Easy on returns
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May 2023 by Kevin Kostlan
When I need a pick up energy wise or in a not so good mood and I go by a Big 5, I stop in and walk thru the whole store. The smell of new leather baseball mits and new shoes, takes me to a good memory of my youth. That calms me and I feel grateful that Big 5 is still in business after my 60 years in sports. That is pretty cool in today's shopping environment, where most of it is done on line. You gotta be there to feel all the goodness sports brings to us!! They have Frisbees which are hard to find. Walmart got rid of their line of frisbees and and I got my track spikes for my running fix. I train for Masters track meets 800 meters....
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March 2023 by Heidi Martin
Not a huge selection of items. Went in looking for golf related items and didn't find any. This store was geared more toward fishing, hunting and camping. It was my first time in this chain so I'm not sure I all the stores are the same. This store is near a huge PGA Superstore so maybe they just don't carry golf items at this location?
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January 2023 by Tina Dacus
So, the inventory for what I was looking for was very low. However, the prices here are very competitive and some were much lower than other stores. Give it a try. Lots of sporting goods, shoes, clothing.
