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May 2023 by Dennis Troy
The classic here in the desert in the heart of the Coachella Valley. This famous men's store is located in The Gardens of El Paseo, Palm Desert.
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March 2023 by Ricky Calquhoun
The staff were extremely helpful and polite. Highly recommend!
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September 2022 by Granny S.
Went in to exchange an online order. Very friendly staff, no problems with the exchange and great summer sale.
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April 2022 by Tom B.
Snobby staff, almost to the point of comical. I'll purchase online and return there. Then I don't have to deal with their little "click" of employees.
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June 2021 by Tim R.
Worked with John today and he made the best of a difficult situation. He is an exemplar manager.
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May 2021 by Ed Saucerman - Titan PI
Buyer beware their credit card company has high rates they’re not fair and will report poor information on your credit bureau. Shady retailer.
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May 2021 by Todd Cannady
The best place to buy a suit great people work with you
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January 2021 by Allen Houtz
Good prices and excellent service including tailoring.
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August 2020 by Alexander Y.
My normal go-to Brooks Brothers location is at Newport Beach, but it's still not open due to COVID-19. I was actually here to pick up some food from Wilma & Frieda's when I happened to come about this Brooks location and realized that it was open. I'm glad I did, because I sure needed some new suits and I was able to get them from here! I was able to meet John, the store manager, on my initial visit here. I wasn't ready quite yet to get suits at that time, but he measured me for the right size (it has been a while) and gave me his card. He also said that he would honor the ongoing 40% off two suits deal even if corporate ended the deal. I guess it pays off to be shopping for suits after they file for bankruptcy heh. Anyways, after doing my research online, I chose the Regent Fit Two-Button 1818 Suit design in navy and grey. Made sure to give a call to John to make sure both suits were in stock. The grey one was, but the navy one wasn't. John was able to call it in from another store so that I was able to try it on my second visit here. Appreciate the great customer service! On my second visit, I was able to try on the suits. John had previously communicated to me that he had planned to take the day off, but Steven was able to assist (who I also recognized from my initial visit). I thought the whole process was going to take at least an hour, but I guess it pays off to know what suits you want to try on. The jacket and pants fit perfectly, I could not have asked for more when getting it right on fit. Only tailoring needed some minor jacket alterations and trimming the pants. Apparently I have the right body type for this suit, can't complain about that! And since I'm not from the area, they said they would ship the suits to me free of charge. As usual, Brooks Brothers puts their best foot forward when I come in for a visit. I could easily have bought these suits online like the shirts and ties I recently bought. But you really do need to have that personal touch when it comes to suits. Really appreciate John and Steven's impeccable service! Very happy with the entire process, and would love to come back even though I'm not from the area. P.S. Their dressing room area is FANTASTIC. Apparently, the newer stores don't have huge lounge-size space anymore. I'd honestly want to come back just to chill back here for a little!
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December 2019 by Raymond C.
I have been to this location multiple times through out my 20 yrs in the desert looking for specific things that i know BB does well and would carry, but each and every time i step foot into this store i feel condescension from ALL the staff !! I have been to the Beverly Hills location multiple times and the staff there treats you like a human being! BB is an American institution, they do what they do very well! I would continue to patronize BB, BUT NEVER THIS LOCATION UNTIL STAFF ATTITUDES IS ADDRESSED ! Update 01/24/20 - I contacted this Sarah M. via email per her request on here, and NEVER HEARD BACK!! I think its just a way to 'show' they responded to review but have no intention to improve their customer service by actually addressing issues with customers! Just had a major problem with their return policy using their Rewards, the way Rewards is applied to items in an order is BATE AND SWITCH, i will be filing a complaint with the FTC and returning the entire order!
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December 2019 by David D.
Brooks Brothers is a fabulous store for the man or woman who wants to look their best. It was wonderful to see items for both men and women because there are so many stores catering to just women and so few mens stores They have all types of dressy items like shoes and dressy pants. They also have a great variety of colorful shirts and neckties. And don't forget to check out the amazing selection of suits for men So if you want to look truly professional this is th store for you
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November 2019 by e perk
Great staff especially John, Steven and Ty
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September 2019 by Rachel Byer
Got my husband a few shirts and service was great
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April 2019 by Jane Singleton
Was not given any assistance, ignored at counter when I tried to pay and then payment was taken from a man who had just entered the store. It was unbelievable.
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February 2019 by B
Some items had great sales on them and I purchased a few of these things. Other items were very pricey. Not many items in between price wise. I liked the store and just wished I could have picked up one of those nice suits.
